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Novotel Surfers Paradise

  1. Surfers Paradise
  2. Ashmore Lodging

Reviews, get directions and contact details for Novotel Surfers Paradise

Novotel Surfers Paradise

About

Situated in the heart of the Gold Coast, Novotel Surfers Paradise is surrounded by pristine beaches, iconic theme parks and an energetic nightlife.

Address: Surfers Paradise Blvd & Hanlan St, Surfers Paradise QLD 4217, Australia
Phone: (07) 5579 3499
moc.rocca@0p7ah
State: Queensland
City: Surfers Paradise
Zip Code: 4217


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Excellent location and very comfortable staynnThe hotel has a fantastic location — very close to the tram stations on both sides, making it extremely convenient to get around. It’s right next to Surfers Paradise shopping area and just steps from the beach.nnThere are plenty of activities nearby, so everything you need is within walking distance. The hotel itself is clean and well maintained. The bathrooms are spacious, water pressure is strong, and it’s easy to adjust the hot water.nnThe bed was very comfortable and I slept really well. There are also many elevators, so waiting time was minimal.nnOverall, a great stay with excellent convenience and comfort. Highly recommended!
I recently had the pleasure of staying at the Novotel Surfers Paradise, and it was an outstanding experience from start to finish. The hotel offers stunning views, especially from the higher floors, which made our stay even more special.nnA particular highlight was the exceptional service provided by the receptionist, Sakif. From the moment we arrived, he went above and beyond to ensure we had everything we needed. His warm welcome and helpful suggestions made a world of difference, and he truly made us feel at home.nnThe location couldn't be better, just steps away from the beach and local attractions. I highly recommend Novotel Surfers Paradise for anyone looking for a memorable stay. Thank you, Sakif, for making our visit unforgettable!nnMarcos
Great location. Great buffet breakfast. Great ocean views. Hot water spa pool was great. Reasonable laundry services.nThings to improvenPool area and gym is not very welcoming, needs a lift.nPool water surface is 30cm below ground makes very hard to get out of water etcnNo consistency in room service from day to day. One day 3 toilet papers another just one. Same with towels.nConsider leaving a bottle of water in the fridge especially for international visitors who are not accustomed to drinking from taps.
Booked a superior room with 2 double beds and a mountain and river view, and all we got was view of scaffolding. No mountain or river view, which was the main reason I booked here. My daughter is attending a festival spilt milk and I came for company for her travelling as we are from Tasmania and enjoy a balcony with views, but there's no view whatsoever. People walk past all day to get to and from pool, so no privacy either. Room is acceptable, but no microwave.nTo have a shower we have to step inside the bath, no rails to hold on to, very primitive and dangerous especially if you have had recent hip surgery. Also, there is a step up into the bathroom, but no sticker on floor to notify anyone to * watch their step or beware of step', same with balcony.nWas so looking forward to having a view so I could chill, while daughter attends festival but honestly, its not worth stepping out on to balcony whatsoever.nAnd, for the price I paid, for two nights accomodation, I expected better. We won't be back here again.
I have mixed emotions writing this review as I find it quite challenging. The hotel defiently had its positives and negatives like any where.nCheck in was seamless, however the check in staff member could’ve had more personality. All he said was “hello” and the room number about 5 minutes later. Never explained anything, pointed to the elevators, spoke about breakfast etc. so that was slightly disappointing.nThe room itself was good but not what I expected either. It was a very dark room and the lighting is incredibly poor. The room felt a little bit doomy. The bed and pillows were very comfortable and I got a good nights rest. The air conditioner though seemed to struggle to bring the room temperature down though so that was a little uncomfortable. I missed housekeeping three days in a row, so come the last day the room was starting to get a little tacky. The buffet breakfast had a good selection and hit the mark each morning, however the cafe downstairs was a little hit and miss. Waiting 20 minutes for a gin and tonic was a little excessive and service was very time consuming with only one person working in there.nOverall the hotel presents very nicely and was good. I just don’t think it was my “cup of tea” so to speak. I don’t believe I would personally stay there again, however I would still recommend it to others.
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