Peppers Soul

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Address: 8 The Esplanade, Surfers Paradise QLD 4217, Australia

Phone: 1300 987 600

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State: Queensland

City: Surfers Paradise

Zip Code: 4217

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Reviews

Hello, I just wanted to share our family’s wonderful experience at Peppers Soul. We truly enjoyed our time there and found it to be quite special. The staff were exceptionally friendly and welcoming. Our apartment, with its beautiful views of Surfers Beach coast from the balcony, was absolutely lovely. The daily housekeeping service was much appreciated, and the hotel pools suited all ages perfectly. The location was very convenient, being close to many attractions, and we would definitely consider staying here again in the future. Additionally, the short drive to the theme parks was a real highlight for the kids, especially for my niece. Thank you to everyone at Peppers Soul Paradise for helping make our holiday a truly memorable trip.

We stayed 5 nights at Peppers Soul Gold Coast and the room cleaning was absolutely disgusting.nnNot once in 5 days was the table wiped. Hair was left around and clearly not cleaned properly. Even worse when we checked in on day one, there was a used tissue left outside the lift, and it was still there when we checked out. That alone says everything about their cleaning standards.nnSame style room in the same building is $200 less per night on airbnb with no house keeping, which honestly makes this experience feel like a joke. The cleaners genuinely couldn’t care less.nnFor the price you pay to stay here, this level of hygiene is unacceptable. I’ve attached photos because words don’t do it justice.nWhy did I do this to myself? Definitely not worth the money.

First time starting at Soul and will definitely will return. Check in staff, Aleksandra was very helpful and friendly. Apologies if I spelled the name incorrectly. The room was spacious, ample amenities, with washer and dryer.nnThe rooms were clean and the pillows were decent with lots to spare. We've had good night rests, which is uncommon at most accommodations.nnSoul has nice indoor and outdoor pools,  spa, sauna and steam rooms. The beach is just outside the hotel with restaurants everywhere.

I left some crucial medicine I need behind on the side of the fridge door. I checked out an when realising immediately call reception the next day. The staff was told me she could not communicate with the person in that room as it's not their policy or responsiblity for any lost property. This medicine is crucial for myself and people do make mistakes and forget when they are travelling and moving in the morning. I am totally shocked and disgusted by your response. It's amazing how you have this tune on your call waiting saying this is the holiday of your dreams. This is the worst hotel service I've ever experienced. Be warned if you dare forget anything in this hotel.nnI am more upset about how little care and cold the reception staff was. Your hotel jingle on the phone mentions it's the holiday of your dreams. However your staff are absolutely cold. A simple 'I will do me best to check for you and I realise that the medicine is important to you would have reassured me' However anyone reading this review and your reply realises my point when it comes to service and hospitality. It reinforced my point and it undoes any good work your cleaning staff and other hotel staff have done in keeping your establishment in such great condition.

Simply stunning. This is not standard hotel accommodation; these are luxurious, apartment-style rooms with all the high-end comforts.nnThe unit felt massive, featuring a full kitchen, large living room, and a laundry machine. The enormous, spa-like bathroom was the star, boasting two sinks, a separate shower, and an incredible whirlpool tub with a window into the bedroom for enjoying the view or just relaxing. The balcony offered a jaw-dropping, quintessential Gold Coast view of the beach and ocean.nnThe hotel’s amenities and service matched the quality of the room: we enjoyed the indoor and outdoor pools for a few laps, and the front desk was very helpful, securing us a later check-out. With restaurants, shops, and a supermarket right on the doorstep, the convenience is unbeatable.

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Reviews, get directions and contact details for Peppers Soul

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