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Peppers Soul

  1. Surfers Paradise
  2. Ashmore Lodging

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Peppers Soul
Address: 8 The Esplanade, Surfers Paradise QLD 4217, Australia
Phone: 1300 987 600
State: Queensland
City: Surfers Paradise
Zip Code: 4217


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Reviews
Amazing as always! This is our annual holiday destination for several reasons. The facilities are amazing. Heated pools, great gym, the sauna and steam room are always clean.nGreat location with cafes, restaurants and activities for the kids and family.nThe 3 bedroom apartments have plenty of room especially for our family of 6, and exceptional views.nThe staff are lovely and helpful.nLove this place.
Great location right on the beach and along Cavill Avenue. The ocean view from the room was stunning, and the overall stay was pleasant.nnThe reception staff and service team were very friendly and welcoming, which made the experience even better.nnHowever, housekeeping needs improvement — the rubbish was not cleared, and the floor was not vacuumed when we returned to the room.
The location of the hotel is absolutely stunning and very convenient – no complaints there. But unfortunately, that’s where the positives stop.nnAs an Accor member, I know what kind of experience to expect, and this property didn’t deliver.nnThe breakfast was below standard – limited variety and low quality. The lifts were unbelievably slow, often taking more than five minutes to arrive, and frequently packed with hotel staff and their equipment during the day, leaving guests waiting or forced to squeeze in.nnThe hotel also refused any flexibility on late checkout, even when requested in advance – something I would expect to be handled better, especially for loyal members.nnEven small things were disappointing. The body wash felt watered down and was so runny it was almost unusable – a minor detail, but one that sums up the overall lack of care and quality.nnThe whole experience felt like cost-cutting at every turn. I love the Gold Coast, but staying here put a real damper on the trip. I won’t be back, and I’d recommend choosing a different hotel.
Booked via phone no mention of paying for parking. Website states parking but no mention additional charge. Requested late checkout on booking was advised not really busy so should be possible. No mention of extra charge. Morning of we requested late checkout out and was denied. Room and view was nice for price you would assume free parking and late check out
Peppers Soul Surfers Paradise is the perfect blend of luxury, comfort, and prime location. From the moment you walk in, you’re greeted with stunning ocean views. The apartments are modern, spacious, and equipped with everything you need — not to mention the floor-to-ceiling windows offering breathtaking panoramas of the beach and skyline.nnThe location is unbeatable — right on the beachfront and just steps from restaurants, shops, and the vibrant energy of Cavill Avenue. The facilities, including the pool, spa, and gym, are top-notch and add to the overall experience of relaxation and indulgence.nnWhether you’re visiting for a romantic getaway or a family holiday, Peppers Soul delivers a 5-star experience that will make you want to come back again and again!
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