The Redwood Hotel

What a great place to stay. The service from staff is fantastic and I absolutely cannot fault it. The rooms are a really good size and provide everything you need! And if you need anything else its on-site in the separate kitchen or you can ask at reception.

The stay we had was perfect for us A nana with her 10 @ 13 year old Grandsons. The meals were amazing .and reasonable. Very friendy staff and management.

My friends and I stayed at this “hotel” while in Christchurch for a festival. It was all of our first times in Chch and we were very excited, only to be disappointed after this stay. On our first night of a 3 night stay, we discovered that the toilet was leaking. There was water coming out from the entire bottom of the toilet. It smelt terrible and, in the morning, we went to the reception to inform them of the issue. The response we received was “oh yes, you are in the “mystery room”. We call it that because the toilet leaks and we don’t know why!” We then queried whether they could get a plumber to come and fix it and they immediately declined. The solution they provided was that they would bring a spare towel around for us which the reception then said “don’t worry, we aren't going to charge you for the extra towel” as if we should be charged for a solution to a problem they knew about prior to our stay. The towel was never brought around and we only got it when we stopped the cleaner and asked for it ourselves. The shower was also abysmal and was near impossible to shower in. We had to stand in the bath tub and splash ourselves because there was only dribbles coming out of the shower head. For 4 people staying in a room for multiple days, this is entirely unacceptable. On the hotel’s website, it claims to be 8 minutes from town but that is completely untrue. It took us approximately 20 minutes to get into the main part of town. On the second to last day of our stay, we decided that everything that had gone wrong with our room was unacceptable and we deserved some compensation for it. We went to the reception multiple times that day and not once was there someone there that we could talk to. We found a number we could text and did so, seeking compensation. The responses were very slow and eventually stopped completely. We were told via text that we could contact the “boss if we wanted” which, again, is unacceptable as we should not have to chase around for this and instead should be given consideration after all the issues. We have since emailed the boss and have, again, received no response. This is completely unacceptable service. While we understand that they may have been at full capacity because of the festival and unable to move us to another room, the conduct that has since followed is extremely disappointing. We are paying customers who spent our hard earned money on this stay and we would expect at the very least that they would try to rectify the situation to the very best of their abilities. The room should never have been able to be booked if there was an issue they knew about prior. It seems to all of us that the fair solution would have been to offer some sort of monetary compensation but, instead, our texts and emails have been completely ignored. We would never recommend staying here.

Stayed at the Redwood Hotel for three nights at what we thought was a reasonable price at first. However, we found out early on in our stay that our toilet leaked. When we told reception about this issue, they stated they already knew and could not get a plumber in. To remedy the situation they said they would give us an extra towel to put down. The next day Saturday we tried to go to reception three times to ask for some sort of compensation as we did not want to pay full price for a room with this major issue. However, nobody was in reception the entire day. We then contacted them over text message. They said they would try sort it out with their boss but when I followed up many days later we had since left they said we could email her boss. We have since emailed and there has been no response. The water pressure was also horrible near impossible to shower and the location is quite far from town. Really do not recommend staying here - if you end up in this room you are basically paying for just a bed.

Great value accommodation, the property is dated which is reflected in the price but whoever is on their housekeeping team needs some serious recognition. The room was absolutely spotless and for an older building this is extra impressive. Would defo recommend for a budget option near the airport.

Directions to The Redwood Hotel with public transportation

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