Novotel Wellington

Excellent stay at Novotel Wellington. The location is unbeatable- right in the heart of the city and steps away from the best shops, cafes, and restaurants. Everything you need is within walking distance.nThe highlight of my stay, however, was the hotel restaurant. I had one of the best meals I've ever tasted. High quality food and a perfect central location make this a top choice. Highly recommended

Great location, very clean room and convenient lifts down to street level so you don’t need to walk up and down the stairs or up the hill. Staff were absolutely amazing and very understanding when we had flight issues due to the high winds. We really appreciate the extra length they went to ensure we had a smooth check in and comfortable stay.nnThank you so much! I would definitely recommend this hotel.

The location is absolutely unbeatable. However, the room facilities are noticeably dated. Novotel Wellington was also the only Novotel I stayed at during this trip that did not provide a handwritten welcome card, which was a small but noticeable difference, especially as a loyalty member.nnParking requires guests to use a nearby parking building. Although the front desk provided parking instructions at check-in, I did not follow them correctly. When I asked for assistance at check-out the next morning, the response I received was simply “I don’t know,” with no willingness to help or explain further. As a loyalty member, this level of service was disappointing.nnI acknowledge that the initial mistake was mine; however, this was the poorest service experience I encountered during this trip. Later, when making the payment, I discovered that both pre-payment and post-payment options were actually acceptable. I shared this feedback with the front desk, hoping future guests—especially loyalty members will receive clearer guidance and more supportive service.

Most of the staff were very friendly, helpful, and efficient — except for the staff member who handled my check-in at around 5 p.m. on October 27.nHer expression showed no smile and no sense of welcome, which felt rather uninviting.nnThe hotel restaurant offered reasonably priced food with attentive service.nThe restaurant staffs were cheerful and enthusiastic, and the lighting and music level were just right, creating a very pleasant atmosphere.

We had five days staying in the Novotel Wellington.nnThis is our first time stay there, location is perfect in the centre of CBD. They have a lift go down straight on Lambton Quay. But it close at 7pmnnHotel decor is a bit dated, room is very clean though. We are very happy about the quality of the hotel buffet too.nnUnfortunately the staff in the restaurant not trained enough.nThis is what happen every morning at the breakfastnStaff: Which room are younUs: 713,715nStaff: you pay pointing to the machinenUs: no it's includednStaff: what room numbernUs: 713,715nStaff: ok I will checknWe just ignored her and walk to our tablennThis happened two mornings with the same staff, don't they have a computer to check before ask us to pay?nnAnd the third morning, we had this interesting conversation with another staff, this time just me and my husband at the restaurantnnStaff: which room are you?nUs: 713,715, we have two rooms and breakfast includednStaff: she looked at the computer and said: one adult one child?nIn my mind: Do we look like one adult one child standing in front of you?nUs: we have TWO roomsnStaff: okay I will checknnDoesn't affect our stay but it is something the hotel needed to be improvednnAnd key access in the hotel lift doesn't worknYou can just rock into the lift and press any floor even at night time. Security alert!!!!

Directions to Novotel Wellington with public transportation

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