InterContinental Wellington, an IHG Hotel

I usually have a preferred hotel in Wellington, but circumstances meant I had to stay here—and I’m glad I did. I think I’ve found my new go-to. The rooms are immaculate, spacious, and well-appointed. The lobby is a beautifully designed space with a warm, welcoming atmosphere and a stunning fireplace—perfect for meetings, catching up with friends, or simply unwinding after a long day.nnWhat truly sets this hotel apart is the service. This is the kind of place where you can have breakfast one morning and return the next to find the staff not only remember your name but also your coffee order and the small details of how you like your breakfast served. The concierge was incredibly helpful and knowledgeable about the local area, offering thoughtful and accurate recommendations. They were also fun to have a conversation with.nnThe only downside was the dinner experience—while the food was of excellent quality, the portion sizes were exceptionally small, leaving our group having to order multiple additional dishes. In a venue of this calibre, modest portions are expected, but in this case they felt inadequate. I must say the staff service was amazing though.nnDespite that, the overall experience more than made up for it. I’ve found my new preferred hotel in Wellington.

Superb hotel with amazing staff! You cannot go wrong with the Intercontinental and this location was gorgeous. Rooms were spacious and clean and bed was incredibly comfortable. The TV had more channels than I have ever seen at any other hotel. The indoor pool is nice as well as the sauna. Breakfast is a really nice spread with many options. The location is walking distance to the downtown area, maybe about 10-15 minutes walking to Cuba Street. Highly recommend!

We stayed here for four nights with our kids, and it was such a lovely experience overall.nnThe location is absolutely unbeatable. Te Papa, the waterfront, the playground, supermarkets, pharmacies, and even the cable car are all 10minute walk. It made getting around with children so easy and stress-free.nnThe hotel’s signature Buzzbee High Tea was a highlight—fun and eye-catching for the kids, but also genuinely delicious and beautifully presented, even for adults. A real treat for the whole family.nnOur room was spacious and comfortable, which made a big difference during a longer stay. But what really stood out was the service. While the check-in staff weren’t the warmest at first, the rest of the team more than made up for it. The restaurant and lobby lounge staff were particularly kind and welcoming, and the valet/concierge team was absolutely outstanding—friendly, helpful, and always ready with a smile.nnBreakfast each morning became something we looked forward to, not just because of the food but because of the warm atmosphere created by the lovely staff.nnIt was a wonderful place to come back to after each busy day, and we left with such good memories. We’d definitely love to stay here again.

A nice hotel with loads of potential in a great location. The rooms are well appointed and of a reasonable size with Le Labo toiletries offered.nHere’s my gripe…cleanliness is a big challenge here. Our room had food scraps scattered outside the door in the hallway, as though someone had left their room service tray outside their room for collection, but most of it ended up on the carpet by the time it was picked up. And it stayed like that for the full time we were at the hotel, in spite of advising the staff on the ground floor twice. Even raising this with the clearly disinterested manager who promised she’d get it fixed immediately, had no effect.nWe had a drink in the bar on the evening of our arrival, the table and carpet where we were seated near the window was covered with food scraps and crumbs. It hadn’t occurred to the bar staff to clean it, so clearly no initiative, but they did whip out the handheld vacuum once I asked them to.nThis really isn’t good enough IHG staff. Look at your sister hotels in Asia and beyond, this shabby approach to keeping the surroundings pristine should not be the benchmark. Come on NZ, you can do better.nAnd here’s a thought, you’ve got a wonderful, attentive and enthusiastic young man who was at the concierge desk on the afternoon of March 1, around 2pm. Promote him to manager, as the incumbent really isn’t remotely interested in customer feedback or maintaining a high level of professionalism to represent the hotel.

Lovely hotel. Lovely obliging people. Beautiful food.nWe had an extremely pleasant stay however I booked online and was unaware that the rates were in US $s so ended up paying considerably more than I should have. I tried to cancel and was going to rebook directly with the hotel but just kept getting passed from one site to another until in the end I gave up.

Directions to InterContinental Wellington, an IHG Hotel with public transportation

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