Bolton Hotel

We first stayed at the Bolton nearly ten years ago and were blown away. It was superb. Unfortunately this time around we were in a lot of ways let down. Ten years in any busy hotel is going to take a toll, but for a five star rated, the decline we saw was disappointing. A lower standard of service at check in, our car idling away for ages waiting for valet, no maps at the concierge desk, a somewhat cluttered and insipid scene.nRoom was spacious with good amenities and the bed was comfortable, but as we settled in the cracks showed.nScuff marks on the walls and finger smudges on the ceiling manhole. Bathroom door squeaked badly and door handle was loose. Mirror hung off center. Toilet seat was a challenge. AC wall control hard to read, I think the battery? Everything just seemed a bit tired and certainly not in our international experience five stars. On top of it all a surcharge. A sign of the times?nA shame as the Bolton was almost a catchphrase for quality for us. Next time in the capital we will try a competitor.

Great location to be able to see Wellington. Close to shopping, food and drinks and sights of the city. The only negative was the washer/dryer in the room was somewhat unpredictable.

Excellent location in downtown Wellington. Suites include a washer/dryer, though the instructions to use it are wonky. Overall, it was a great experience. They tried to tell me I had to pay for a 2nd breakfast even though I ate alone both mornings. Manju at the front desk could use some lessons in customer service.

Just very disappointed they now don't honour their coffee loyalty cards if you use more than one card. I've never experienced this policy at any cafe or hotel.nnI've stayed here before and the service is usually fine, so I'm surprised and disappointed they've decided to cut corners and act very cheap. Not left with a good impression at all.

We came to the hotel for a one night anniversary stay in town. We dined in the restaurant that evening and the food itself was very good. But the ambiance was lacking, service was acceptable, but for a supposed 5 star hotel, found the decor and general layout to be more like a breakfast place converted for dinner.The heating in the room did not work upon arrival, however a very nice repairman did repair immediately saving grace, The room itself we found a bit dated, could use a spruce up, bed was good, shower was not, room in general was not well appointed. Did not consider this a 5 star hotel, more like 3 stars for the price paid.

Directions to Bolton Hotel with public transportation

---