Chemist Warehouse Glen Innes

Met a lovely girl named Ella Emily who was incredibly helpful. I came in wanting Sì by Giorgio Armani, and she went above and beyond. she showed me that if I bought the Intense, next time I’d save money by just purchasing the refill. Super helpful and genuine!nn10/10 customer service. I’ll definitely be back. Thank you

I have spent well over $10,000 on fragrances with this store over time, so I was extremely disappointed with how we were treated recently.nMy wife received an unwanted $100 fragrance as a gift, and when we approached the store to exchange it — even offering to upgrade to a $500 Creed fragrance — the team was rude and unwilling to assist.nAs a loyal customer, I expected at least some level of flexibility or consideration. Instead, we felt dismissed. It’s very disappointing to see such poor customer service, especially when we were prepared to spend significantly more.nUnfortunately, they’ve lost a loyal customer. I’ll be taking my business to the Newmarket store from now on.nVery disappointing experience.

I just walked out of the store after dealing with a racist situation. I went to the pharmacy and was told my meds hadn’t arrived yet, so I went to the skincare aisle to check the deals and actually buy stuff like I always do since I live in the neighborhood. Out of nowhere the security guy comes up to me and tells me to leave my bag at the front of the store. I had a small hand bag and my backpack, but I have NEVER seen anyone put their bags at the front.nnI wouldn’t have a problem at all if there was an actual designated place to leave bags. But he literally pointed to the floor in a random spot. Why would I trust leaving my belongings there? Would you take responsibility if something happened?nnIf even with cameras in every aisle and a security guard at the door you still feel the need to approach customers for no reason based only on the racist stereotypes in your company or in your head, then your team clearly needs better training or the manager needs better training.nnAnd seriously, right after going to the pharmacy and showing my passport, do you really think I was going to steal a one liter bottle of cream that I was literally holding in my hand? Super discreet, right?nnWhen I questioned him, the security guy who is also a person of color didn’t even know what to say, he was just following orders. When I asked about the manager, the cashier was super sarcastic and said the manager was on break.nnI don’t know who the manager is or who told the security to embarrass me like that, but whoever it was is racist. It is unbelievable to see this kind of behavior in 2025. If you need to rely on racist stereotypes to try to prevent theft and thefts still keep happening, maybe you are focusing on the wrong skin color.nnI feel sorry for all the people of color working under that person.

Nothing changes.Went to the Chemist Warehouse to pick up prescription and also buy some cough mixture as well. Customer service level very lack lustre and when I was in a que at the counter to pay I noticed the over zealous female security person just staring at the line of people waiting to pay. Almost felt I was in for a cavity search on the way out. Try and be a bit more discreet Lady. Felt more like an potential offender than a customer.nBottom line for me the Chemist Warehouse had a large stock offering and very competitive prices but thats all it got going for it.For me its a cold clinical experience going there , dont enjoy it.

I brought a lip gloss, when I got home it was a tester. I went back the next week to exchange. I showed receipt. But they wouldn't exchange. I have to wait until they can review the footage, because they said it's impossible to scan out a tester even though that is what happened. As a customer if I have the receipt they must refund. Obviously the footage will prove me right but I have to wait for its review and make another trip. Horrible service. Horrible manager.

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