Chemist Warehouse LynnMall

I am extremely disappointed with the service I received regarding a very simple and routine prescription for a codeine cough syrup.nI was advised that it would take a full day to prepare this medication, which is completely unreasonable given that this is a commonly prescribed item and I was unwell and in need of timely relief. What was even more unacceptable was being told that I should not send prescriptions to Chemist Warehouse in the future, followed by a recommendation that the pharmacy would cancel the prescription altogether.nThis is not only poor customer service, but also highly unprofessional. As a patient, it is not my responsibility to manage internal pharmacy limitations or be discouraged from using a legitimate pharmacy of my choice. Advising a patient to cancel a valid prescription rather than offering a practical solution shows a lack of care, empathy, and professionalism.nThe entire interaction felt dismissive and unsupportive, particularly given that this was for a medication prescribed by a doctor for an acute condition. I expected efficiency, clear communication, and patient-focused service — none of which were demonstrated.nThis experience has significantly reduced my confidence in your service, and I will seriously reconsider using or recommending this pharmacy in the future.

I was in lynnmall chemist warehouse to buy beeswax lip balm I bought one months ago but there was none on the stand. I asked staff member Evelina and she went to front desk to check the stock. Then she took big ladder and found the boxes with this balm on the top of the shelves. This is what I call customer service Big thank you Evelina

Top Notch Service From Jennyn& Knowledgeable & A wonderful person to talk too!nIf you're looking to take up supplements of any sort, seek Jenny .. She knows her products very well and she'll be able to advice you on what's suitable and best for your health needs! Stuff are lovely.nStuff are always genuinely busy here at New Lynn.. If you ask for help.They will help you!

Some staff members are friendly, courteous, talkative and caring, while some are just plain rude. She miss heared my last 4 digits but blame and scold me saying that I say the wrong numbers; also if you need to get things done fast, better stay away from this one. My doctor sent the prescription 30 mins ago, and I told them that I'm coming in 15 mins; but they only get the prescription when I was at the pick up counter and I need to wait again. What's the point of having the prescription sent electronically if you only check it when the patient arrived to pick it up and have to spend more time to wait?nOnly because of those kind staff members that I still gives 4 stars, otherwise it'll be 1 star.

I had an allergic reaction to a skin care product. I had already spoken with the skincare brand customer service and they said to go to the stores to get a refund. Took the products back to 2 other Chemist warehouse where they were purchased from and they were able to provide a refund despite the purchase being over a month ago but due to the circumstances allergic reaction they still proceeded with giving me a refund. Tried returning the skincare items to the New Lyn chemist warehouse and the lady at the counter did not even let me explain why I wanted the refund she just kept saying no refund after 7 days but I was able to explain that another store where the product was purchased over a month ago were able to provide me a refund and she responded that their branch was more strict. Never going to this store again. They can’t even comply with the Consumers Act Guarantee. Very rude staff. Work on your customer service skills.

Directions to Chemist Warehouse LynnMall with public transportation

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