Sofitel Melbourne on Collins

Wow. I work in hospitality and this hotel exceeds everything in every way. The staff are amazing the level of service is exceptional. As I’m in the industry I’m usually very critical but could not find anything the moan about. The food in the restaurant and the members lounge was awesome and from reception to housekeeping the staff were so attentive and looked after us to the highest degree. The staff in the restaurant and members lounge were awesome. We will be back and thank you for an exceptional stay.

Reception staff are polite, friendly and helpful. The key card is made of bamboo and looks very nice. The rooms are clean and well kept. Depending on the direction of your room, the view can be very nice. The bed and bed linen is very comfortable. If I had to say one bad thing about the hotel rooms it would be that the shower screen is completely useless. Once the shower is turned on, even if the shower screen is closed, the water runs out and the floor mat gets soaked. However the shower is nice and powerful and the shower gel smells lovely. The hotel is walking distance from town and there is a tram stop right in front of the hotel. If you are heading into town, the tram is in the free zone so it’s in a great location. All in all, a lovely experience every time I stay here.

Their customer care is just amazing, touching and absolutely exceeded my expectation for staying in 5 star hotel! The room I stayed one night was perfectly clean and tidy, and also the view from the window of my room was just splendid!! They made my day and night so special and give me unforgettable memory. Thank you so much for their excellent customer service!

Quite a view of Melbourne if you get to the upper floors. Service staff were extremely helpful. A good area outside enables you to get a taxi, uber or valet. Food on floor 35 was well presented and staff were great! Prices can be a little steep, but you get what you pay for. Signage for elevator access could be improved, but asking staff is easy and they were great! Enjoy!

Could not rate Sofitel Melbourne more highly. Staff were all excellent especially in the Club Lounge. Room was lovely with great view. Club Lounge exceptional and we spent quite a lot of time enjoying all the perks, good breakfast, lovely afternoon tea presentation perfect and fantastic drinks and snacks in evening. Catered very well for my gluten free husband. He didn’t miss out at all. Best Club Lounge ever ! Fabulous views and ambiance. Located close by foot or tram to everything in Melbourne city. Can’t wait to return. Thank you Would give 10 stars if I could

Had coffee at the cafe/bar area on the 35th floor. Service was very slow and twice we asked two different waiters for assistance with an item on the menu for no one to return with an answer. We were then charged for something we didn't order. I've been many times and it is usually very pleasant . Disappointing! Hopefully it is a once off poor experience. You do pay a premium for being there so you would expect the service and quality to match.

We stayed one night in the superior room city view, king bed with our 10 month old baby. Check-in, room, bedding, bathroom and service was great. Pictured is the baby cot. Room had a combined shower/bath. Hotel style is French classic. Location at the Paris end of Collins Street was ideal for a short stay to explore cafes and restaurants.

Awesome place to stay. Old bud behind the bar makes a great cocktail. I will definitely stay there again. I know I am nitpicking right now but if they fixed the little things I noticed and they are little things but scuffes on the cabinet and a stopper missing for the shutters in the room and splitting vinal on the dining chairs would stop me giving a full 100% score. Still a high 90 tho.

Extremely dated decor despite the fairly recent cosmetic renovations. The bed was very uncomfortable giving my husband and I aches and pains throughout our 4 night stay. Housekeeping below standards, dust everywhere after daily housekeeping. Items not replaced ie bathrobe used once and got taken away not replaced, makeup pads, cotton buds not replaced etc. Staff were very friendly and location excellent.