Mercure Welcome Melbourne

Because of Chinese New Year we had to ring the hotel to confirm directions as the roads were blocked. Reception was very helpful and gave us an alternative way. Room was clean and quiet. The doorman/valet gave excellent service. However we were double charged valet parking by reception and 3 promises that a manager would ring back resulted in no calls. This has resulted in a disappointing aftertaste following a positive experience.
3 7 years ago (21-02-2018)

We stayed here for two nights. Upon arrival we checked in quickly as they had all our info ready upon arrival, given a free room upgrade too. Was also given two bottles of water, free internet and two free welcome drinks. This hotel is really close to china town. Has a shopping mall across the road and placed really central in the city. Rooms were spacious and clean. Only down side was the showers could do with an upgrade.
5 7 years ago (18-02-2018)

Great location. Buffet breakfast included was great, good variety, no pastries though. The room is a good size, not small. The bathroom is adequate, tub is scratched and needs to be re-enamelled, but otherwise fine. Pool & gym is well maintained. Good service from the staff as well. Enjoying our stay here!
4 7 years ago (20-12-2017)

Comfortable, clean and neat, small rooms but more than sufficient to rest your head. Excellent location close to shops, transport, food and sights. Easy to walk everywhere! Roadwork did mean a bit difficult to get to for our uber but not impossible.
4 7 years ago (24-01-2018)

It's a very old hotel, some refurnishing would be nice. Otherwise it's situated in the centre of CBD right next to Australia's two major department stores and the Melbourne shopping streets. Chinatown is also right next to it, easy for getting food. Tram and train are also easy to get to.
3 7 years ago (10-03-2018)