Grand Hyatt Melbourne

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About

Located in the centre of Melbourne's high fashion and fine dining scene on prestigious Collins Street, Grand Hyatt Melbourne is the city's centre of luxury.

Story

Discover the excitement of #LivingGrand.

A Melbourne icon. Grand Hyatt Melbourne is located at the top end of prestigious Collins Street in the business, shopping, theatre and restaurant district of Melbourne. The hotel is also within walking distance from iconic Melbourne sights, Princess Theatre, Federation Square and Southgate.

Address: 123 Collins St, Melbourne VIC 3000, Australia

Phone: (03) 9657 1234

Website

[email protected]

State: Victoria

City: Melbourne

Zip Code: 3000

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

My recent stay at the Grand Hyatt Melbourne was nothing short of exceptional. From the moment I arrived, the level of service and attention to detail was evident—this hotel truly sets the benchmark for luxury stays in the city.nnThe overall quality and upkeep of the hotel are impeccable. The property is immaculately maintained, with beautifully designed interiors that blend elegance and comfort seamlessly. The rooms are spacious, clean, and well-appointed, with thoughtful touches that elevate the experience.nnWhat truly stood out was the customer service—professional, warm, and always a step ahead. Every staff member I encountered was attentive and courteous, going above and beyond to ensure my stay was perfect.nnThe buffet breakfast was a highlight each morning, offering a wide and well-curated selection of fresh, high-quality options. Whether you’re after a healthy start or a more indulgent meal, there’s something for everyone—and it’s all delicious.nnThe hotel’s facilities are equally impressive. The gym is exceptionally well equipped, easily one of the best hotel gyms I’ve used, with modern machines and plenty of space to work out comfortably.nnIf there’s one small area for improvement, it would be the room service menu, which could benefit from a few more diverse or contemporary options that don’t deviate too far from the fundamentals. That said, this is a minor point in an otherwise outstanding experience.nnOverall, the Grand Hyatt Melbourne truly surpasses many of its competitors. It’s a hotel that delivers on every promise and leaves you wanting to return. Highly recommended.

Hotel was great as always, however the room I stayed in albeit with an amazing view of the city was loud and noisy overnight due to an air conditioning pump. I had to play white noise to drown the sound out whilst sleeping that constantly went off every 5 or so minutes. Suggest the maintenance team to address these concerns. Other than that, service was excellent and cleanliness/decorum of hotel was wonderful. Would definitely stay again.

5 stars. Outstanding. Stayed for 9 nights during the Australian Open. Fantastic location. Excellent customer service which included multiple changes in check in and check out dates. Room  was clean, well finished and in great condition. Really nice room design and layout. Really comfortable climate control, excellent bedding & towels. Really appreciate the included bottled water & coffee. Highly recommended.

I had the pleasure of drinking at Hyatt today, and I was thoroughly impressed by the service. Our waiter, Mart, was absolutely wonderful—polite, attentive, and genuinely friendly. From the moment we sat down, he made us feel welcome and ensured that our dining experience was smooth and enjoyable. He gave thoughtful recommendations on the menu and checked in at just the right times, making sure everything was to our liking. It’s clear he takes pride in his work and cares about the customers. Thank you Mart for such an exceptional experience, —we’ll definitely be back!

I enjoyed most of my time staying here. The whole breakfast experience was more than great! Gym is a bit old but still good considering it is just ancillary.nnHowever I think you should have a talk to your front desk L2 team if any senior manager is reading this. I reached out to front desk at L2 5 times in my 4nights. Most of times were great and really helpful. But when my wife trying to check our luggage’s at hotel for a few hours after checking out - she was nicely asking but all she got from your staff was a one-word reply “level 1”then the staff she back to what she was doing. Given this happens after checking out in a 5 star hotel, this really harms our feeling.nnI won’t naming her in public but if I can give your more details if you want.

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