facebooktwitterpinterest
mobil menu

Grand Hyatt Melbourne

  1. Melbourne
  2. South Yarra Lodging

Reviews, get directions and contact details for Grand Hyatt Melbourne

Grand Hyatt Melbourne

About

Located in the centre of Melbourne's high fashion and fine dining scene on prestigious Collins Street, Grand Hyatt Melbourne is the city's centre of luxury.

Story

Discover the excitement of #LivingGrand.

A Melbourne icon. Grand Hyatt Melbourne is located at the top end of prestigious Collins Street in the business, shopping, theatre and restaurant district of Melbourne. The hotel is also within walking distance from iconic Melbourne sights, Princess Theatre, Federation Square and Southgate.

Address: 123 Collins St, Melbourne VIC 3000, Australia
Phone: (03) 9657 1234
[email protected]
State: Victoria
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

related searches: grand hyatt melbourne restaurant, grand hyatt melbourne spa, the grand hyatt melbourne, grand hyatt melbourne parking, grand hyatt melbourne breakfast, grand hyatt melbourne gym, grand hyatt melbourne pool, grand hyatt melbourne tripadvisor
Similar places near
The Westin Melbourne The Westin Melbourne 133 miles The hotel is modern and classy. We were being upgraded and our rooms were huge and su...
The Victoria Hotel The Victoria Hotel 135 miles This was a great place to stay for a little staycation. I did call a few times to try...
Sofitel Melbourne on Collins Sofitel Melbourne on Collins 167 miles ​I recently stayed at the Sofitel for 3 nights to celebrate my birthday, and I am sti...
Sheraton Melbourne Hotel Sheraton Melbourne Hotel 208 miles Strange to say, but this property is both in the middle of things but also secluded. ...
Exford Hotel Exford Hotel 231 miles Been here a few times for comedy during the festival. Busy and bustling. A safe local...
Mercure Melbourne Treasury Gardens Mercure Melbourne Treasury Gardens 242 miles Clean functional hotel, great location to the gardens and handy to tram stops. Good ...
The Hotel Windsor The Hotel Windsor 259 miles If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room o...
Novotel Melbourne on Collins Novotel Melbourne on Collins 261 miles Novotel Melbourne on Collins is in an unbeatable location right in the heart of the C...
United Backpackers Melbourne United Backpackers Melbourne 270 miles Lovely hostel in the center of town. Tram, trains, eateries are a stone's throw away ...
DoubleTree by Hilton Hotel Melbourne - Flinders Street DoubleTree by Hilton Hotel Melbourne - Flind... 301 miles As always - a fantastic experience at a Hilton anywhere in the world. You always know...
Flinders Backpackers Flinders Backpackers 329 miles I loved it!nI think it’s my favorite hostel in Australia. We stayed in a private room...
Quay West Suites Melbourne Quay West Suites Melbourne 399 miles If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room o...
Rendezvous Hotel Melbourne Rendezvous Hotel Melbourne 400 miles Don’t bother with breakfast, it’s lacking ,coffee from a barista is extra which bring...
Park Hyatt Melbourne Park Hyatt Melbourne 427 miles Dear Hotel Management,nnI would like to express my disappointment regarding our recen...
The Langham Melbourne The Langham Melbourne 443 miles Throughly enjoyed our stay! Everything was great, the buffet dinner at Melba is a mus...
Travelodge Hotel Melbourne Southbank Travelodge Hotel Melbourne Southbank 486 miles A nice boutique hotel set in the city precinct. The rooms are like any other rooms i...
Space Hotel Space Hotel 518 miles Easily the best hostel in Melbourne. Clean and nice rooms with AC and big locker for ...
Brady Hotels Central Melbourne Brady Hotels Central Melbourne 526 miles The Brady Hotel is a very functional hotel with an excellent location in central Melb...
Reviews
Location is good, restaurant good but staffs can be sloppy. The last trip I was here my room wasn't locked after housekeeping cleaned my room. I had to complain and in the end they gave me some token hyatt points. I was disappointed and stayed at the other hotels at Collins and little Collins. Not that I'm after any perks but leaving the door unlocked is just unacceptable. Decided to give them a chance again as my colleague is staying at the same hotel, this time I checked out before 10am and asked if I can use the shower facilities after I checked out but they told me the gym facilities are under renovation and I also asked if I can use the spa as I intended to be a paying customer and was given a curt no before I could say so. The receipt didn't make it to my inbox for some reason and I had go back to the front desk to ask for that after my 7pm meeting which it did after they sent it again. I asked if the spa was open and front desk said their therapists may have gone home and asked if I booked. So it seems the hardware is there but the software clearly isn't there. Not sure if I should give them another chance my next trip. The other Hyatts I stayed in do have much better service.
I am deeply disappointed and frustrated by the abysmal check-in experience my partner and I encountered last night May 22nd at the Grand Hyatt Melbourne. Despite its prime location, the front office staff's dismissive and outright rude demeanor ruined our entire stay from the very first minute.nnWhen we arrived to check in last night, the front desk agent claimed they could not locate our reservation in their system. They blamed this on a system upgrade that apparently took place between the night of the 18th and 19th. It makes absolutely no sense why a system upgrade that concluded days ago would cause our record to vanish on the 22nd.nnThroughout this entire process, the agent spoke to us with extreme impatience, accompanied by condescending facial expressions. Their tone made it feel as if we were the ones creating trouble for them, treating us with a palpable vibe of being completely unwelcome.nnThe entire experience was deeply unpleasant and insulting. It feels as though this hotel practices rampant favoritism—unless you walk in dressed to the nines, looking like a high-rolling elite, the front desk staff will look down on you with pure snobbery and treat you like a second-class citizen.nnI strongly advise travelers to avoid this hotel. No matter how good the location is, no one deserves to pay premium Grand Hyatt prices just to be subjected to such arrogant and disrespectful treatment. Management urgently needs to retrain their front office team on basic hospitality and human decency.
We stayed here for a few days for a business/pleasure trip in winter. The room was large and we even had a big bath tub in there. Modern and tastefully decorated with all the amenities you need whilst away. Staff were really lovely and quick to help out when needed. E had drinks at the Rooftop Bar one evening, cocktails, and they were totally amazing. We had breakfast included in our deal and the menu was nice, not too many options though but the food was delicious. Really enjoyable stay.
Stayed for a special birthday occasion. Fabulous room with great view and super comfy. Amazing bathroom great water pressure and no leaky showers here! with nice towels. Plenty of lifts that all actually work so you never have to wait for long. The customer service was just perfect -- great check in and check out and all the staff we encountered were so respectful and friendly. We had breakfast at Collins Kitchen which was delicious and they look after those with dietary requirements. Plus great location in good proximity to Chinatown and main shopping areas.
Disappointing Experience at Grand Hyatt Melbourne — Cleanliness, Maintenance & Communication.nnOur recent stay at the Grand Hyatt Melbourne was unfortunately far below our expectations.nBefore our arrival, we had specifically emailed the hotel requesting a very clean room. We made this request in advance because cleanliness and comfort were important to us, and we trusted that the hotel would take note of it.nSadly, that was not our experience.nWhen we entered our first room, we immediately noticed visible dust on the TV screen, table and sofa. The situation became even more unpleasant when we discovered that the slice of cake provided in the room was covered with dust. We were genuinely disgusted.nWe immediately raised the matter with the manager, who tried to assist us by finding another room. We appreciate the manager's effort, but unfortunately, the second room still did not appear to have been cleaned properly.nWe couldn't help but wonder: How does a room with visible dust and dirt pass the housekeeping inspection and get released to a guest?nThe second room was better, but we then encountered several other problems. The toilet was not flushing properly, the tap was worn out and dirty, and there were also issues with the bathroom doors.nTo make matters worse, we subsequently came to know that renovation works were being carried out on the 7th and 8th floors. We were disappointed that this was not made clear to us beforehand. When a guest is booking a stay at a hotel of this standard, particularly after making a specific request for a clean and comfortable room, we believe there should be clear communication about ongoing renovation works that may affect the guest experience.nWe understand that renovation and maintenance are sometimes necessary. However, guests should be properly informed, and rooms should still meet the expected standard before being handed over.nWhat disappointed us most was the lack of empathy we felt when raising our concerns. We were not expecting perfection, but we did expect someone to genuinely understand how frustrating it was to encounter these issues after communicating our expectations before arrival.nFor Grand Hyatt Melbourne, we expected better housekeeping standards, proper maintenance, transparent communication and, most importantly, a stronger sense of guest care.nWe hope management will review this experience seriously. This is not simply about dust and dirt , a faulty toilet or a worn-out tap dwith occasional wired sound , It is about the overall guest experience and the lack of attention to basic details.nWe came to Melbourne looking forward to a comfortable and enjoyable stay. Unfortunately, this experience was memorable for all the wrong reasons.nnAnd also do indicated in trip.com that you are doing renovations till 2028 pls .
Comment on this business

Grand Hyatt Melbourne map

to add Grand Hyatt Melbourne map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0038 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy