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Grand Hyatt Melbourne

  1. Melbourne
  2. South Yarra Lodging

Reviews, get directions and contact details for Grand Hyatt Melbourne

Grand Hyatt Melbourne

About

Located in the centre of Melbourne's high fashion and fine dining scene on prestigious Collins Street, Grand Hyatt Melbourne is the city's centre of luxury.

Story

Discover the excitement of #LivingGrand.

A Melbourne icon. Grand Hyatt Melbourne is located at the top end of prestigious Collins Street in the business, shopping, theatre and restaurant district of Melbourne. The hotel is also within walking distance from iconic Melbourne sights, Princess Theatre, Federation Square and Southgate.

Address: 123 Collins St, Melbourne VIC 3000, Australia
Phone: (03) 9657 1234
[email protected]
State: Victoria
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Stayed at the Grand Hyatt Melbourne and had a fantastic experience. The location is unbeatable—right in the heart of the city. Rooms and amenities were exactly what you'd expect from a hotel of this calibre: clean, comfortable, and well-appointed. Check-in and checkout were both seamless. The setup has a lower ground entrance with a porter if needed and a ground-level check-in, which was well managed. While there was a small hiccup with no one at the service desk when collecting our bags, however I really appreciated that they securely held our luggage after checkout so we could make the most of our day before our flight. Would absolutely stay again!
At last we have found a CBD Hotel that ticks all our boxes! A working Spa Bath in our room with bath bombs supplied, bottle water, controllable heating/cooling and very comfortable bed!nnPlus our room was ready early and we were offered a complimentary late check out till 12.30. Christopher on reception was also extremely courteous and helpful.nnFabulous city & river view from our light & airy room. Can’t wait to experience breakfast and the spa facility's tomorrow!
Great place to stay when you’re in Melbourne!nWe stayed overnight as we had a work function to attend, and everything about our experience was excellent. From the moment we arrived, the service was top-notch — the staff were friendly, professional, and incredibly accommodating - even a cookie on arrival whilst waiting to check in!nnThe atmosphere throughout the hotel is stylish and welcoming, and the attention to detail really stands out. Our room was spacious, clean, and comfortable, with all the amenities you’d expect from a five-star hotel.nnLocation is also a big plus — right in the heart of the city, with easy access to restaurants, shopping, and nightlife.nnHighly recommend for both business and leisure stays. We’ll definitely be back!
Would not recommend based on customer service we received. I’m 6 months pregnant and was very sick at check in, I explained this. I was desperately trying to hold back vomiting. Asked for cold water to be delivered to the room but received zero care or sympathy from the front desk staff who told me to call room service when I got to the room. Then it was too difficult a request for the room service. Was happy to pay the exorbitant $20 for a glass of cold water but it took so long, 3 phone calls by which time it too late so we cancelled it. No information given at check in regarding breakfast options or easily accessible information in the room.nI made a complaint which in itself took getting through two AI robots and two remote staff giving me incorrect email addresses and received a sincere apology from the manager on duty who as recompense told me the breakfast times.nI was then ignored the next morning at the buffet breakfast who served the person behind me even though I was next in line and tried to give me someone a man’s order. There was difficulty with the machine when being charged at check in and then at check out they were going to charge us a second time for the room.nThe room was nice, but I’d have received more care any sympathy from a stranger on the street than most of the staff I interacted with here. Not what you expect or pay for.
I enjoyed my stay. The lobby is superb, as I have come to expect with Hyatt hotels and resorts. The bed and pillows were very comfortable. Theres value for money here, my 5 start review is in consideration of this versus the competition. I think its time to dig into the giant Hyatt international hotels war chest and renovate the pool and spa area. It's not an appealing area. I was surprised the staff member didn't ask how our stay was when returning the keys on checkout. I'm certain they would have asked if they were meant to. Any little issues or requests during the stay were attended to very quickly and with friendly disposition. The location is unbeatable too!
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