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Grand Hyatt Melbourne

  1. Melbourne
  2. South Yarra Lodging

Reviews, get directions and contact details for Grand Hyatt Melbourne

Grand Hyatt Melbourne

About

Located in the centre of Melbourne's high fashion and fine dining scene on prestigious Collins Street, Grand Hyatt Melbourne is the city's centre of luxury.

Story

Discover the excitement of #LivingGrand.

A Melbourne icon. Grand Hyatt Melbourne is located at the top end of prestigious Collins Street in the business, shopping, theatre and restaurant district of Melbourne. The hotel is also within walking distance from iconic Melbourne sights, Princess Theatre, Federation Square and Southgate.

Address: 123 Collins St, Melbourne VIC 3000, Australia
Phone: (03) 9657 1234
[email protected]
State: Victoria
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Location is good, restaurant good but staffs can be sloppy. The last trip I was here my room wasn't locked after housekeeping cleaned my room. I had to complain and in the end they gave me some token hyatt points. I was disappointed and stayed at the other hotels at Collins and little Collins. Not that I'm after any perks but leaving the door unlocked is just unacceptable. Decided to give them a chance again as my colleague is staying at the same hotel, this time I checked out before 10am and asked if I can use the shower facilities after I checked out but they told me the gym facilities are under renovation and I also asked if I can use the spa as I intended to be a paying customer and was given a curt no before I could say so. The receipt didn't make it to my inbox for some reason and I had go back to the front desk to ask for that after my 7pm meeting which it did after they sent it again. I asked if the spa was open and front desk said their therapists may have gone home and asked if I booked. So it seems the hardware is there but the software clearly isn't there. Not sure if I should give them another chance my next trip. The other Hyatts I stayed in do have much better service.
I am deeply disappointed and frustrated by the abysmal check-in experience my partner and I encountered last night May 22nd at the Grand Hyatt Melbourne. Despite its prime location, the front office staff's dismissive and outright rude demeanor ruined our entire stay from the very first minute.nnWhen we arrived to check in last night, the front desk agent claimed they could not locate our reservation in their system. They blamed this on a system upgrade that apparently took place between the night of the 18th and 19th. It makes absolutely no sense why a system upgrade that concluded days ago would cause our record to vanish on the 22nd.nnThroughout this entire process, the agent spoke to us with extreme impatience, accompanied by condescending facial expressions. Their tone made it feel as if we were the ones creating trouble for them, treating us with a palpable vibe of being completely unwelcome.nnThe entire experience was deeply unpleasant and insulting. It feels as though this hotel practices rampant favoritism—unless you walk in dressed to the nines, looking like a high-rolling elite, the front desk staff will look down on you with pure snobbery and treat you like a second-class citizen.nnI strongly advise travelers to avoid this hotel. No matter how good the location is, no one deserves to pay premium Grand Hyatt prices just to be subjected to such arrogant and disrespectful treatment. Management urgently needs to retrain their front office team on basic hospitality and human decency.
We stayed here for a few days for a business/pleasure trip in winter. The room was large and we even had a big bath tub in there. Modern and tastefully decorated with all the amenities you need whilst away. Staff were really lovely and quick to help out when needed. E had drinks at the Rooftop Bar one evening, cocktails, and they were totally amazing. We had breakfast included in our deal and the menu was nice, not too many options though but the food was delicious. Really enjoyable stay.
Grand Hyatt MelbournennA reliable choice.nnAn excellent option in a truly strategic location, right between Collins Street and Russell Street — perfect for getting around the city with ease.nnA dependable property, with professional and very friendly staff, fully in line with the brand’s standards.nnThe on-site restaurant is very good — a real convenience, especially when traveling with a child. The warm welcome and attentive service were especially appreciated.nnThe city-view room was of a good size, though not particularly well organized for luggage no dedicated storage space at all. Unfortunately, carpet is present, as is often the case.nnTip: if traveling with multiple suitcases, it’s worth opting for a higher room category.nnOverall, an excellent and reliable hotel that does not disappoint.
Stayed for a special birthday occasion. Fabulous room with great view and super comfy. Amazing bathroom great water pressure and no leaky showers here! with nice towels. Plenty of lifts that all actually work so you never have to wait for long. The customer service was just perfect -- great check in and check out and all the staff we encountered were so respectful and friendly. We had breakfast at Collins Kitchen which was delicious and they look after those with dietary requirements. Plus great location in good proximity to Chinatown and main shopping areas.
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