The Warehouse Pakuranga

I had a pretty interesting experience today. Called the store to find out about a product they rent.nnThey took a while to answer the phone. When they did, the lady on the phone could not tell me when it would be next available. I asked if they had some form of booking system, how are they tracking this otherwise. I did not understand the response she had given but from what I gathered, she was transferring me to another part of the store.nnNow, I waited about 10mins for someone to come to the endless ringing line. No one did. Infact they went as far as to pick up the phone and put it back down to disconnect the caller. I called up a second time and they did the same exact thing within a minute this time.nnSuprising behaviour from the Warehouse Group employees. I don't think I expected alot, just some information. But that type of behaviour definitely would set people off about them.nnSurely you guys can do better than that, its not a very high expectation.

Worst customer service by some people. So I bought a suitcase and the staff opened n checked n all upon purchase. Brought it home and didn't even get to pack n close the bag that the zipper came off. Took it back within two days and was interrogated like a criminal. Why would I break the zipper on purpose when I needed the bag and bought it in the first place. Obviously the product with the plastic zipper was faulty. I tried fixing it at first but it didn't help so I took it back. I just wanted a bag. Didn't even ask for refund or anything nThe same questions repeated over and over with no intention to move forward to either replace or refund or take the broken bag back. So pissed I got the broken bag back. But never again buying things from there. Trying to rip people off then asking questions as if we are some sort of criminal. Panda Mart is a better option within walking distance to the Warehouse Pakuranga.

Great value for money when needing to buy everything to start off the journey to owning a puppy. Couldn’t believe it all came to just over $100! The store is always nice and tidy and well maintained and staff are pretty friendly and approachable

The store wasnt that busy which was great! Managed to shop for a lot of items for family overseas & the bargains were awesome too, I wanted to acknowledge the asian gentleman who served us, we found him very careful, considerate & efficient with our shopping, overall it was an excellent experience shopping here.

1 of the worst warehouse!!nHardly any staff to assist..no one at the click n collect..literally 2 staffs who ain't bothered to serve..

Directions to The Warehouse Pakuranga with public transportation

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