The Warehouse Pakuranga

Never buy from this store ever bloody rip off brought a Xbox 360 and open the box just building blocks no console hallo game and controller no refund because opened The box

This is to Kai, the guy that helped me a lot today. You were amazing.. I’m so sorry for all the heavy lifting but you always said it’s okay. Thank you for bearing with me and helping me from when I got into the shop until me leaving.. thanks for taking my stuff to the car as well. You never complained and you made sure I got everything I needed… You are so humble as well!!! Even tho I wanted to give you a tip, you just kept on saying thanks. Hopefully this review is good for you. Once again THANK YOU SO MUCH KAI. Keep up the good work!!!

I went to this store to get a blank SIM because I’m with Warehouse Mobile, and my SIM card isn’t working for some reason. but the customer service was terrible. They kept saying I needed a receipt to get a refund, but I told them I wasn’t asking for a refund. I just wanted a blank SIM. But they didn’t listen to me at all.nnI even asked them to check the website, as it mentioned that getting a blank SIM is free, but they ignored me instead. Their attitude was rude, and they clearly didn’t care. At one point, they said, “SIM cards don’t break themselves,” which I thought was ridiculous. It made me feel like I was the one causing trouble.nnI ended up complaining to Warehouse Mobile, and they were shocked by how I was treated. They said it was totally unacceptable. Honestly, I can see why this store is closing down soon, their customer service is absolutely terrible.

The checkout staff on this particular day was one of the worst experiences ever. I have shopped at The Warehouse Pakuranga store for years. Checkout girl just threw my items in the tray no care at all. Please send your staff to Bunnings Mt Wellington for a lesson in customer service. A shame as tried to support the Pakuranga Mall Plaza shops but wont be back to this shop here again ever.

I had a pretty interesting experience today. Called the store to find out about a product they rent.nnThey took a while to answer the phone. When they did, the lady on the phone could not tell me when it would be next available. I asked if they had some form of booking system, how are they tracking this otherwise. I did not understand the response she had given but from what I gathered, she was transferring me to another part of the store.nnNow, I waited about 10mins for someone to come to the endless ringing line. No one did. Infact they went as far as to pick up the phone and put it back down to disconnect the caller. I called up a second time and they did the same exact thing within a minute this time.nnSuprising behaviour from the Warehouse Group employees. I don't think I expected alot, just some information. But that type of behaviour definitely would set people off about them.nnSurely you guys can do better than that, its not a very high expectation.

Directions to The Warehouse Pakuranga with public transportation

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