The Warehouse Botany Downs

There is always never someone at the counter to serve customers. Really disappointing. Have to make my way to customer service and ask for someone to serve me and when they call someone on their 007 ear pieces, no show…I’m still waiting!! I have to keep going back to ask till someone comes. And when someone does, they’re not from that department - huh? Really?..

I want to take a moment to acknowledge the wonderful staff at The Warehouse Botany Downs.nWe recently moved into a new rental and I was looking for a wall mirror for the guest toilet. I found the perfect one online, which showed as in stock, so I headed into the store to purchase it. Unfortunately, none of the floor staff could locate the two mirrors the system indicated were available.nA few days later, the same mirror was on sale for half the price. I returned to the store hoping to grab at least one, but was told it was now sold out. The floor team kindly redirected me to Customer Service, where a lovely staff member named Nadine went above and beyond to help me.nI stayed calm but was understandably disappointed. Remembering Lewis Howes’ phrase “What are the chances…”, I decided to ask Nadine if there was any possibility of getting a similar mirror that was in stock at the sale price. She spoke with the manager and returned with a fantastic solution: if I came back at 9pm that evening when the manager was on site, they would issue me a gift card for the value and I could choose a replacement mirror.nThat night, my 9-year-old daughter and I returned to the store. Not only did they honor the gift card and let me take a new mirror at no charge, but they also spoiled my daughter with some treats using the remaining balance on the card.nA huge thank you to Nadine and Yvette — your customer service was truly outstanding and genuinely made my day. This is exactly why I love shopping at The Warehouse. Highly recommended!

Had my daughter in there today, she was in stationary section could not find what she needed. She proceeded to ask staff who then checked and it said stock was there. However this was not the case and staff refused to check after several requests, rather 3 different staff members simply said it should be on the shelf. I've worked in retail and So too many of my friends this team was not accommodating to customers needs. My daughter ended up going to Kmart who were able to help.

Only leave a review to say that I was highly impressed by a staff member called Callum today. He was very patient and was able to track down a product for me. Usually staff are quite rushed and not so helpful. What a delight ! Thank you

I've had consistently great experiences at the Botany branch. Dom and Liz have both been incredibly helpful, and the rest of the team are always friendly, knowledgeable, and willing to go above and beyond when it comes to product enquiries. From my experience, this branch consistently provides a higher level of customer service than some of the other locations. Keep up the great work!

Directions to The Warehouse Botany Downs with public transportation

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