Farmers Botany

Lovely staff .. excellent store. Products at great price and friendly helpful service. We are so lucky to have this place in East Auckland. Great for Xmas and birthday presents !

I was extremely disappointed and honestly quite angry with the way I was treated by one of your staff members on Thursday. She was a middle-aged woman with short white hair who was working around the perfume section.nnI stood directly in front of her waiting to be helped, yet she completely ignored me until another staff member had to specifically ask her to assist me. From the moment she approached me, her attitude was cold, dismissive and incredibly unwelcoming. She questioned why I had not gone to Chemist Warehouse instead and made comments that I had only come in Farmers to use the perfume testers rather than actually purchase anything. I found this assumption insulting and completely inappropriate, especially considering I had genuinely come in looking to buy a perfume. While I was testing the perfumes, I tried to make friendly conversation and casually asked where she was from. Instead of simply answering or politely saying she would rather not discuss it, she abruptly responded, “We are talking about perfumes, not about where I’m from.” Her tone was extremely passive-aggressive and made the entire interaction uncomfortable. At that point, I felt so unwelcome that I left the store without purchasing anything.nnWhat makes this even more concerning is that this does not appear to be an isolated incident. My friend has previously had a similarly unpleasant experience with the same employee, where she was told not to use the perfume testers because the employee assumed she was not going to buy anything. It is completely unacceptable for customers to be judged in advance and treated as though they are wasting staff members’ time simply because an employee decides they “don’t look” like they are going to make a purchase.

-Late reviewnKIEHLS SKINCAREnThe filipino lady was very nice to me and she really helped me a lot and she also gave me a free sample of the skincares and I really loved and tried it today. Thank you for the good service and also for thenYSLnChinese Lady, she’s so kind and friendly and she also helped me a lot and I loved the shade that she recommended to me, thank you very much, see you on my next purchase!

Excellent selection of items available at Farmers. It is conveniently located in Botany mall surrounded by other shops.nThere is huge variety of kids, men’s and women’s clothing.nEnormous amount of kids toys to spoil them. Mind blowing variety of cosmetics also available.nGood variety of household items and kitchenware is also available.nOn select days you can get a good deal of specials.nSince it is in a so parking is no problem but could be hard to find on a weekend. Always pleasing to see staff available in the store to help.

I rarely leave bad reviews but I purchased a $340 cloud 9 hair straightener from farmers botany. The guy who helped me was very nice but the very same night after using it, the handle gets quite warm and after holding it for at least 15mins the skin of my right hand felt ‘numb’ from the long exposure to the warm temperature. I called to ask what they can do about this, spoke to a lady called ‘ Yvonne’ and her customer service skills was terrible!!! She made me feel like I am crazy and exaggerating that my hands were feeling numb. I explained to her that it can happen after holding hot objects. She then said well what do you want us to do? Like I am a huge inconvenience to them. Told me to bring in the iron and speak to someone in the store. I immediately went in 30mins later while on my lunch break only to be told there is no manager in the beauty department as they are on break. I explained that I called before I came and that I am on my lunch break so I don’t have time to wait for a long time. Anyway, after so much back and forth and finally getting someone from higher up I got a store credit for it. I mean it’s ok for me since I am local and shop here quite a lot but for the back and forth after splurging out $340 for a straightener… it’s just a disappointing experience and having to be spoken to like I was being a nuisance over the phone was just not nice at all.

Directions to Farmers Botany with public transportation

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