The Warehouse Mt Wellington Lunn Ave

I am very disappointed that management feel it appropriate to display candy on a large shelf that hangs over the self checkout bench, leaving very little room to place your goods before scanning. Such candy should not be placed here as it is very unhealthy and too tempting for children and adults who are trying to resist junk food. Please remove these asap. Other shops are not this aggressive with their candy display. Not impressed.

I ordered a mascara that said it was available for same day pickup over a week ago, and my order is still not ready in store. The employees that I have talked to over the phone and in person are really lovely and doing their best but the date I am told to collect it keeps getting pushed back with no indication of when it will actually be here. Stock needs to be better managed and The Warehouse should deliver on their promises of pickup times. I specifically chose to buy from here because of the same day pickup and it is disappointing that this has fallen short.

Usually I am able to walk in with an electric scooter, have done since day one of getting it, no one has ever had complaints before. For some random reason this time I wasn’t let in with the scooter. I found it very odd, as they don’t even have signs up saying they do not allow e scooters inside their MASSIVE store. Not to mention the terrible staff that I’ve had the displeasure to talk to. Fix your eyebrows they look like caterpillars, you know who you are.

This 5 star rating is for Kim from the photo/printing department. One of her colleagues initially served me and I returned a few minutes later with a query and was served by Kim. She helped and guided me patiently through the print process and made me feel like a valued customer. Well done Kim for offering quality service.

Dear Manager,nnI am writing to formally express my dissatisfaction with the service I received at your store located at 101 Lunn Avenue on January 16, 2024, between approximately 3:15 and 3:35 PM.nnI am willing to provide the receipt for verification if necessary. As a first-time customer at your store, I visited to get some printouts and a U.S. passport photo. Unfortunately, my experience was marred by the unprofessional and rude behavior of the gentleman at the counter. Being unfamiliar with the process at your establishment, I expected a certain level of assistance and patience. However, the staff member in question displayed an extremely rushed and discourteous demeanor, which was not only unhelpful but also made me feel unwelcome and uncomfortable. My interaction reached a particularly disappointing point when, after receiving my printouts, I inquired about taking a passport photo. The staff member's response was abrupt and rude, questioning why I hadn't mentioned this earlier. This type of behavior is not only unprofessional but also diminishes the reputation of Warehouse Stationery as a customer-friendly store.nnI have been a resident of New Zealand for seven years, and it saddens me to report that this was my first encounter with such unpleasant service. New Zealand has always felt like a paradise to me, and it is disheartening to have this experience tarnish that image. I trust that Warehouse Stationery values customer satisfaction and professional conduct. Therefore, I kindly request that you look into this matter and take the necessary actions to ensure that no other customer has to undergo a similar experience. Your attention to this matter is not only important for maintaining the high standards of your store but also for upholding the friendly and welcoming nature of New Zealand.nnThank you for your attention to this matter. I look forward to your prompt response and resolution.

Directions to The Warehouse Mt Wellington Lunn Ave with public transportation

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