Cordis, Auckland

We stayed in the Pinnacle Tower and while the facilities looked nice, the experience overall was a real letdown. Check-in was meant to be from 3pm, but the lobby was packed and when we finally got to the front of the line around 3:30, we were told our room wasn’t ready and hadn’t even been started on. A complimentary drink was offered, but honestly that didn’t make up for it. We didn’t get into the room until 4:15... over an hour after check-in time...and to make matters worse, the carpet and chair were still wet. Not exactly what you expect when you’ve booked a 5-star stay.nnFirst impressions really matter, and unfortunately ours wasn’t good. Most staff didn’t seem happy to be there, which rubbed off on the atmosphere straight away. Breakfast was another disappointment, unfortunately. There was far too much candy and sweets laid out, which really isn’t what we want for breakfast, especially as a family.nnWe’d been saving up for this stay for months, so it felt like a real waste. Definitely not the 5-star experience we expected. The positive is that we moved to another 5-star down the road afterwards, and the difference in service and quality is like night and day. At least we’ll finish our trip on a high, but we won’t be back to Cordis.

My stay was fantastic and I'd say this is one of the best hotels in auckland. Every single member of the staff there was professional, attentive and accommodating, particularly the staff working in the lobby bar/restaurant. The rooms were fantastic and beautiful too.nOnly one gripe was that the lamb cutlet at that restaurant took more than 35 minutes to arrive and tasted quite mediocre, but the staff offered me some peanuts to tide me over as I waited.

Went for High Tea for my birthday. Not cheap at $200 with the champagne option but fabulous service -Eric was outstanding. The food was beautiful. We were not rushed & had the best experience. Love that we could go at 4.30pm.

Our recent stay at the Cordis Hotel, along with our daughter and granddaughter was so very special. We agreed wholeheartedly that Cordis is an excellent location, with superb facilities and truly, such a fantastic hotel where you totally relax.nnFrom the very start, as we arrived at the check in desk, until our time of check-out it was absolutely a great experience.nThe Cordis staff at reception, Max and Nicky, we rate 5 out of 5 stars!! Offering a very warm welcome and extremely attentive and caring.nnDining in the Chandelier Lounge was very relaxing and such a neat way to end the day. Aaron, our waiter, was attentive and helpful with any of our questions. Hospitality at its best!nnIt has been another wonderful stay at Cordis and we take away with us fond memories made.nWe look forward to returning.

We loved our stay, from the special treats in the rooms, balloons and a cake as it was my son’s birthday which made him feel so special to the level 14 lounge access which topped it off. We felt very loved and spoilt while we were there for 4 nights, so much so my son wants to go back next year so we will see. Thank you for the great time

Directions to Cordis, Auckland with public transportation

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