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Trade Depot Auckland

  1. Auckland
  2. Auckland Home İmprovement Store

Reviews, get directions and contact details for Trade Depot Auckland

Trade Depot Auckland
Address: 306 Neilson Street, Onehunga, Auckland 1061, New Zealand
Phone: 09 636 1111
State: Auckland
City: Auckland
Zip Code: 1061


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info
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Reviews
I purchased a MIDEA 3.5kW Xtreme Save unit with installation from Trade Depot. I personally picked up the unit rather than opting for delivery. The service from Trade Depot and the installation team was excellent—timely, professional, and hassle-free. I would highly recommend doing business with Trade Depot.
I bought a fridge from Trade Depot a few months ago and eventually noticed it was making unusual noises during operation. I contacted Trade Depot with evidence of the issue, and they promptly arranged a replacement for me.nnThe new fridge was delivered today—only three days after the replacement order was placed. To make things even better, the delivery person was happy to help move the new fridge next to the one being replaced, which made swapping them much easier for me.nnI’m very impressed and truly appreciate the wonderful service I received from Trade Depot.
I ordered a fridge nearly a month ago. The first delivery was marked as delivered but the fridge was lost. After waiting another 2.5 weeks, the replacement finally arrived — unfortunately, it was dead on arrival. Up until today, after several contacts made to them, still no one get back to me and no replacement with the DOA item.nnThis has been an extremely frustrating experience. A major appliance purchase should not involve lost deliveries, long delays, and then receiving a faulty product. The amount of time wasted and inconvenience caused is unacceptable.nnI expected far better logistics, quality control, and communication. Based on this experience, I am very disappointed and would hesitate to recommend this retailer to others.
Do not recommend unless you are buying and picking up direct same day. Do not order for delivery. They sent a table with no table top only the legs that I paid full price for but sent a display unit on the wrong colour. Their delivery took longer than they state as someone didn’t scan something properly at the warehouse. Their fabric chairs also have a foul smell you have to air out for at least 2 weeks. They might be cheap but you definitely pay for it elsewhere. Following up with the contact centre also takes so long for anyone to get back to you. Delivery happens at any time even for those working and they’ll send a vague text to say it’s out for delivery and then give you at max 8mins notice for someone to get home. Don’t recommend if you live in the hood cos they’ll leave it outside.nnUPDATE 21/10/25:nA table top of a different colour was delivered urgently 5 hours after advising trade depot of their error in only delivering the table legs, Another urgent request for pick up of wrong table at the same time as delivery of a new table was put through Thursday 16th October as no one has been able to admit to giving a display table instead of a brand new table. Friday 17th October a pick up driver calls to collect the table however does not have the new table so they were declined access to pick up the table as trade depot dispatch team advised to only give the table if the new and correct one has been dropped off at the same time - Calle trade depot to advise an error. This morning I get another call from someone saying they’re from trade depot and only have instruction to pick up again with no delivery at all. Terrible communication and no one is reading the pick up/delivery notes.nnThe store manager Enrico got in contact with me directly and offered me 2 tables more expensive than the one I brought however I declined based on the style not suiting the layout of my home. We came to an agreement that there would be a partial refund for having the display unit issued and the wrong colour legs. Changed from 1 star rating to 3 as felt this was dealt with fairly.
Frequent flyer here to return/exchange goods.nnBought a Vogue Induction 60cm Freestanding Oven ~$1200, got home unboxed it and the oven door is crook. Exchanged 2 days later for the same product Vogue Induction 60cm, as seen in the photos, crook. Went back to get it refunded on Boxing Day. Thought it might just be the one product so we changed tacts and bought a Vogue Ceramic Stove ~$450, long behold, crook. Merry Christmas :, couldn't get enough of this unboxing business!nnNot once, not twice, but three times.nnThe exchanging/refund process takes at least 3 hours. Packing oven, driving to trade depot, head into service desk, going to technician, back to service desk, either to warehouse for exchange for another faulty product/to cashier for refund that can't be processed until the following week.nnI would strongly recommend opening up the product immediately upon picking up at warehouse.
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Directions to Trade Depot Auckland with public transportation

Goodman Place 250 meters
670
74
Goodman Place 250 meters
670
74
Patrick Street 260 meters
670
74
Patrick Street 290 meters
670
74

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