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Bunnings Warehouse Botany

  1. Auckland
  2. Auckland Home İmprovement Store

Reviews, get directions and contact details for Bunnings Warehouse Botany

Bunnings Warehouse Botany
Address: 320 Ti Rakau Drive & Cnr, Burswood Drive, Burswood, Auckland 2013, New Zealand
Phone: 09 265 5200
State: Auckland
City: Auckland
Zip Code: 2013


Opening Hours

Monday: 6:30 AM – 9:00 PM
Tuesday: 6:30 AM – 9:00 PM
Wednesday: 6:30 AM – 9:00 PM
Thursday: 6:30 AM – 9:00 PM
Friday: 6:30 AM – 9:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

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Reviews
Zarysuh at Botany branch assisted us in the paint dept on two occasions in October. He had great product knowledge, was extremely helpful and friendly and very patient with us. We recieved simply superb customer service from him.
Not the best service received today at the DIY cutting area, I was asking genuine questions about shelving but the person there gave me really rude facial expressions as if the questions I was asking were absurd! Came here because I thought I would get genuine help with what I needed but the whole experience just left me feeling more stupid than actually helped which is very disappointing.
Called them 6 times after 7:30pm and no one answered. Lost 1 hr travelling to and back without getting the item as they were out of stock. Apparently they had turned the phone volume down to zero so no ringing can be heard. Maybe they wanted a quite night..customer service is not important. To top it off, the girl at counter was giggling while relaying this phone volume message to me while I was standing there fuming.
This afternoon, I encountered a crazy woman in the store. While my husband and I were looking at other products, she approached my child and scolded her for taking two coloring sheets from the DIY area, accusing my child of wasting paper. My child was terrified and refused to go back to the DIY area, afraid of running into that woman again. When I passed by the DIY area with my child, the woman came up to us again and told my child should not to take two coloring sheets. However, she herself took two coloring sheets for her own child. I told her that she had scared my child and that this matter was none of her business. The woman then started making racist comments and verbally attacked me personally. We ended up arguing.nnA young staff eventually intervened to calm things down and comfort my frightened child. But then, an arrogant and foolish older staff, who looked to be about 50-60 years old with short blonde hair, named Mel came over. Without knowing the full story, she loudly told us to leave and she said that I was being rude. I explained that my child had been reprimanded by a stranger and I was only protecting my child, who was clearly upset and anxious. However, the older staff dismissively said she didn’t see any signs of my child being hurt. Even after I informed her that the stranger had made racist remarks towards me, she showed no sympathy for us and instead went to comfort the woman who had scared my child.nnI am absolutely shocked and disappointed by the intelligence and judgment of this staff . Employees like her should be warned and retrained. This was such a disappointing experience. I will never visit this store again, and my family and I never want to see this disgusting older staff ever again!
I quite like this store. It's new and invigorating. Still has that freshness and eagerness from the staff as well. Heaps of parking and well located. It's always well stocked and some staff member willing to help. Excellent range and well priced. Definitely recommend this place.
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Bunnings Warehouse Botany map

Directions to Bunnings Warehouse Botany with public transportation

Burswood Drive 70 meters
351
353
70
Ti Rakau Drive 100 meters
Ti Rakau Drive 100 meters
Burswood Drive 130 meters
351
353
70
Nedlands Place 160 meters

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