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Mitre 10 MEGA New Lynn

  1. Auckland
  2. Auckland Home İmprovement Store

Reviews, get directions and contact details for Mitre 10 MEGA New Lynn

Mitre 10 MEGA New Lynn
Address: 5 Astley Avenue, New Lynn, Auckland 0600, New Zealand
Phone: 09 826 1420
State: Auckland
City: Auckland
Zip Code: 0600


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

Update Info
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Reviews
I recently visited Mitre 10 MEGA New Lynn and had a really pleasant experience. I entered from the garden side, and the entrance into the store was beautifully decorated—it felt fresh, welcoming, and very relaxing.nnI was there to look for kitchen storage solutions, and I found a good variety of options at reasonable prices. The store is well-organised, making it easy to browse and find what you need.nnWhat stood out most was the staff—they were very helpful, friendly, and approachable, which made the whole visit even better.nnOverall, it’s a lovely place to shop with a great atmosphere and good customer service. Definitely worth a visit.
Well organised with knowledgeable and helpful staff. Mitre 10 MEGA New Lynn is our trusted supplier for purchasing entrance doors and other hardware, which we supply and professionally install at our clients’ homes and businesses. Today we also upgrade our drill set as well.
I have experienced ongoing issues with the paint department at Mitre 10 Mega New Lynn.nnAs a handyman, I regularly purchase paint and decorating supplies, and unfortunately, I often feel that the staff in the paint department do not have enough product knowledge or experience to provide the right advice.nnOn several occasions, I have visited the store looking for a specific type of paint and a particular quantity. Instead of helping me find the best solution, I have felt pressured to purchase a product that I did not want. This has resulted in me having to leave and search at other stores to find what I actually needed.nnIn contrast, the team at Mitre 10 Mega Henderson has always been much more helpful. If they do not have the exact brand I am looking for, they take the time to recommend another suitable paint brand and genuinely try to help solve the problem.nnAs someone who works as a handyman, my time is very important. When I am working at a client’s property, every unnecessary trip to another store affects my schedule and costs me time and money.nnI hope Mitre 10 Mega New Lynn will invest more in training the staff in the paint department so they can improve their product knowledge, provide better advice, and offer the level of customer service that customers and local tradespeople expect.
If I could give 0, I would!nnI am extremely disappointed with the service I received from Mitre 10 Mega New Lynn regarding my LawnMaster lawnmower warranty repair Repair ID: 2373366. What I experienced was unacceptable, unprofessional, and honestly shocking for a brand that is supposed to be known for good customer service.nn1. Repair lodged on 8th November: but staff claimed I dropped it off on the 12thnI handed the lawnmower over on 8 November 2025, yet when I called one week later, I was casually told it was “processed on the 12th.”nWhen I corrected them, the excuse was that the operator was a trainee who didn’t know what she was doing. This already showed how poorly the job was handled from the start.nn2. Twice told it was marked HIGH PRIORITY: but it actually wasn’tnI called again the following week. The receptionist told me she had emailed the repair team because nobody was answering their phone, but she reassured me that my job was marked as a HIGH PRIORITY repair.nThis was completely false.nWhen I called again on 22nd Nov, after being kept on hold for 15 minutes, I was told the repair will take 4-6 weeks with no such thing as a high-priority status.nSo the “high-priority” story was clearly just something said to get me off the phone.nn3. Ridiculous customer service behaviournThe person who handled my call on the 22nd was extremely unprofessional. She claimed she was a supervisor, but after 5 minutes of me explaining the issue, she suddenly said she would “get her manager.”nTwo minutes later she returned saying someone from yesterday will call me back instead. No clarity, no follow-up, nothing.nIt honestly felt like nobody wanted to take responsibility.nn4. Staff who don’t understand the products they inspectnWhen I first brought the mower in, the person inspecting it panicked because there was a little fuel leakage. He acted like it was a life-threatening situation and completely overreacted, which instantly gave me the impression that I was dealing with someone who doesn’t understand lawnmowers at all.nn5. A 1 year-old mower with a 5-year warranty: yet no urgency and no professionalismnThis mower is only one year old, with a 5-year warranty, but the attitude and service I received made it feel like they were trying to push me away instead of helping.nn6. Mitre 10 needs to fix the inconsistency between franchise branchesnI recently learned that different Mitre 10 branches are operated by different franchise owners.nThat explains why some branches like Henderson provide decent service, while New Lynn feels like a completely different experience and not in a good way.nnFinal Thoughts:::nThis entire process has been frustrating, time wasting, and completely avoidable. New Lynn Mega seriously needs to improve its customer service standards, staff training, and communication.nnCustomers deserve honesty, follow up, and professionalism not excuses, delays, and being bounced around between people who don’t seem to know what’s going on.nI hope this review prompts someone within Mitre 10 to actually look into my repair and fix the bigger issue here: how customers are being treated at this branch.
The receptionists, that answer the phone, Daryl and Phillapa, are the most helpful, cheerful, kindest people i have ever spoke to, at any online store. No matter what time of the day you ring, these ladies are so lovely and always go way above and beyond to help you find what you are looking for.nThe world needs more people like these amazing ladies. Thank you Phillapa and Daryl.
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Mitre 10 MEGA New Lynn map

Directions to Mitre 10 MEGA New Lynn with public transportation

Clark Street 100 meters
68
Clark Street 110 meters
68
34 Astley Avenue 170 meters
Crown Lynn Place 180 meters
New Lynn Train Station 260 meters
Western

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