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Mitre 10 MEGA New Lynn

  1. Auckland
  2. Auckland Home İmprovement Store

Reviews, get directions and contact details for Mitre 10 MEGA New Lynn

Mitre 10 MEGA New Lynn
Address: 5 Astley Avenue, New Lynn, Auckland 0600, New Zealand
Phone: 09 826 1420
State: Auckland
City: Auckland
Zip Code: 0600


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

Update Info
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Reviews
Well organised with knowledgeable and helpful staff. Mitre 10 MEGA New Lynn is our trusted supplier for purchasing entrance doors and other hardware, which we supply and professionally install at our clients’ homes and businesses. Today we also upgrade our drill set as well.
If I could give 0, I would!nnI am extremely disappointed with the service I received from Mitre 10 Mega New Lynn regarding my LawnMaster lawnmower warranty repair Repair ID: 2373366. What I experienced was unacceptable, unprofessional, and honestly shocking for a brand that is supposed to be known for good customer service.nn1. Repair lodged on 8th November: but staff claimed I dropped it off on the 12thnI handed the lawnmower over on 8 November 2025, yet when I called one week later, I was casually told it was “processed on the 12th.”nWhen I corrected them, the excuse was that the operator was a trainee who didn’t know what she was doing. This already showed how poorly the job was handled from the start.nn2. Twice told it was marked HIGH PRIORITY: but it actually wasn’tnI called again the following week. The receptionist told me she had emailed the repair team because nobody was answering their phone, but she reassured me that my job was marked as a HIGH PRIORITY repair.nThis was completely false.nWhen I called again on 22nd Nov, after being kept on hold for 15 minutes, I was told the repair will take 4-6 weeks with no such thing as a high-priority status.nSo the “high-priority” story was clearly just something said to get me off the phone.nn3. Ridiculous customer service behaviournThe person who handled my call on the 22nd was extremely unprofessional. She claimed she was a supervisor, but after 5 minutes of me explaining the issue, she suddenly said she would “get her manager.”nTwo minutes later she returned saying someone from yesterday will call me back instead. No clarity, no follow-up, nothing.nIt honestly felt like nobody wanted to take responsibility.nn4. Staff who don’t understand the products they inspectnWhen I first brought the mower in, the person inspecting it panicked because there was a little fuel leakage. He acted like it was a life-threatening situation and completely overreacted, which instantly gave me the impression that I was dealing with someone who doesn’t understand lawnmowers at all.nn5. A 1 year-old mower with a 5-year warranty: yet no urgency and no professionalismnThis mower is only one year old, with a 5-year warranty, but the attitude and service I received made it feel like they were trying to push me away instead of helping.nn6. Mitre 10 needs to fix the inconsistency between franchise branchesnI recently learned that different Mitre 10 branches are operated by different franchise owners.nThat explains why some branches like Henderson provide decent service, while New Lynn feels like a completely different experience and not in a good way.nnFinal Thoughts:::nThis entire process has been frustrating, time wasting, and completely avoidable. New Lynn Mega seriously needs to improve its customer service standards, staff training, and communication.nnCustomers deserve honesty, follow up, and professionalism not excuses, delays, and being bounced around between people who don’t seem to know what’s going on.nI hope this review prompts someone within Mitre 10 to actually look into my repair and fix the bigger issue here: how customers are being treated at this branch.
The staff at Mitre 10 MEGA New Lynn are extremely helpful. I was looking for a product that is decreasing in stock all around the North Island and after some searching, high and low, the product was located and I was able to purchase 3 SaniHero hand sanitiser refills - 1L. It took 3 staff members and I’m grateful for their time and effort. Also, the cashier was very polite.nThey sure are “With you all the way” in New Lynn. 10/10
This place has huge variety and an extremely helpful line of staff. Garden area is very big n very well organized.
Greg the customer service team leader at Mitre 10 Mega New Lynn went the extra mile to ensure I received first class service. I cannot speak more highly of him and his dedication to ensuring good customer service. I am very happy in all respects with this store and would not hesitate to recommend the store to others.
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Mitre 10 MEGA New Lynn map

Directions to Mitre 10 MEGA New Lynn with public transportation

Clark Street 100 meters
68
Clark Street 110 meters
68
34 Astley Avenue 170 meters
Crown Lynn Place 180 meters
New Lynn Train Station 260 meters
Western

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