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Mitre 10 MEGA Albany

  1. Auckland
  2. Auckland Home İmprovement Store

Reviews, get directions and contact details for Mitre 10 MEGA Albany

Mitre 10 MEGA Albany
Address: 260 Oteha Valley Road, Albany, Auckland 0632, New Zealand
Phone: 09 442 6130
State: Auckland
City: Auckland
Zip Code: 0632


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

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Reviews
This large building supplies supermarket enjoys great accessibility and full stock, a must-visit spot for DIY lovers. It has furniture, building materials, a huge paint centre and various outdoor BBQ gears. I’m most fond of its bathroom, kitchen and lighting showrooms. The interior is always warm and inviting with a friendly vibe.
Needed some tape so I went for a drive, they ran outnAlso pet repellent VitapetnnBut they have upstairs showrooms, walk in to a open space with many outdoor furniture and appliances on displaynnDefinitely will visit again, explore their gardening/outdoor and Cafe
I am Asian and enjoy home renovation. I purchased one litre of paint, but it had the wrong gloss level compared to what was recommended. I visited the paint shop again to replace it with the correct gloss level and colour. They advised me to purchase three different colour samples with the correct gloss level, match them with the wall again, and then come back to have the original paint replaced with the correct colour.nnI matched the colour and visited the store to have the correct one mixed and to replace the old paint. However, the paint shop manager told me to refund the old paint and not to buy from their store, but to go somewhere else instead. He even instructed his subordinate not to sell new paint to me.nnI simply wanted to replace the colour with the correct gloss level, and I was even willing to mix the colours myself, but he refused to sell to me and made no effort to resolve the issue or apologise for the mistake made in the first place. Instead, he seemed to accuse me of being a difficult customer trying to get extra free paint.nnI regularly purchase materials and tools from Albany Mitre 10, yet I was treated this way. I am very frustrated with their quality of service and attitude. This was truly an insulting experience.
Customer service was excellent, and everyone was so nice. One staff member in particular made a huge effort to help us find the product we were looking for, especially since it wasn't on the shelf and they had to search for it, and it was almost closing time. Everyone else treated us very well too :>
Disappointing Experience – Not the Miter 10 Standard I’ve Come to ExpectnnI want to start by saying that I am a long-time and loyal Miter 10 customer. I’ve always had positive experiences over the years, which is why this review is genuinely disappointing to write. However, I strongly believe that if customers don’t speak up, issues never get fixed.nnTwo weeks ago, I set out to purchase a new vacuum cleaner. After doing my research, I decided on a specific model that happened to be on special during the Mega Sale for $85. Before travelling, I carefully checked the Miter 10 website, selected Miter 10 Albany as my local store, and confirmed that the website showed three units in stock.nnAfter arriving at the store, I spent around 10 minutes searching but couldn’t find the product. I then asked a weekend staff member for assistance. He searched thoroughly but also couldn’t locate it. A senior staff member then joined us and, upon being told what we were looking for, said words to the effect of “Oh yeah, we’ve been looking for that all week.”nnThis raised a serious concern. If staff were already aware the product was unavailable, why had the stock level not been corrected online? This resulted in customers, including myself, wasting time and fuel travelling to the store for an item that clearly wasn’t there.nnIn the end, I felt pressured into purchasing the next model up, costing an additional $50 that I had not planned or budgeted for. In my opinion, the appropriate response from senior staff would have been an apology for the inconvenience and an offer to honour the advertised price on the next model up. Unfortunately, no such effort was made — the situation was met with a shrug, and the staff member moved on.nnThe following day, I needed a roller brush head for the vacuum. Once again, I checked the Albany store’s stock online and confirmed it was listed as available. Surely lightning wouldn’t strike twice — but it did. After another trip to the store and another search in the correct location, there was again no stock available.nnAt this point, I was understandably frustrated after two wasted trips, fuel costs, and time lost.nnRather than leaving a public review immediately, I chose to do the right thing and emailed Miter 10 Albany customer service directly, giving them the opportunity to respond and resolve the issue privately. That email was sent two weeks ago, and to date, I have received no reply whatsoever.nnI even visited the store again and asked the customer service staff member, Sam, to notify the store manager to check their emails, advising that I would escalate the matter if I didn’t receive a response. Unfortunately, there has still been no contact.nnIn summary, my experience with Miter 10 Albany highlights:nnPoor stock level managementnnNo effort to resolve or compensate when advertised items are unavailablennFailure to respond to customer complaintsnnThis is simply not the standard I associate with Miter 10 Mega. I sincerely hope this feedback reaches head office so these issues can be addressed urgently, as this store’s performance reflects poorly on Miter 10 New Zealand as a whole.nnDo better.
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Mills Lane 50 meters
Mitre 10 Albany 60 meters
Munroe Lane 140 meters
126
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917
986
Munroe Lane 150 meters
126
83
861
917
986

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