Snap Rentals

Reviews, get directions and contact details for Snap Rentals

Address: 9 Manu Tapu Drive, Auckland Airport, Auckland 2022, New Zealand

Phone: 09 275 2438

Website

State: Auckland

City: Auckland

Zip Code: 2022

Opening Hours

Monday: 6:00 AM – 8:00 PM
Tuesday: 6:00 AM – 8:00 PM
Wednesday: 6:00 AM – 8:00 PM
Thursday: 6:00 AM – 8:00 PM
Friday: 6:00 AM – 8:00 PM
Saturday: 6:00 AM – 8:00 PM
Sunday: 6:00 AM – 8:00 PM

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Reviews

Great experience renting with a local Rebtel company. Great service, great price. Would go back. They also offer free SIM cards to be activated. No need to buy at the airport !nnThe shuttle service from the airport is a little annoying. But not that bad.

Was just fantastic from start to finish.nThe car was amazing and just what I needed to go long distance.nIt was super fuel efficient and very reasonable hire prices.nThe staff were friendly and quick check in check out process.nFree shuttle runs to and from airportnWell done guys keep it up!

Cannot give less than 5 stars.nnWe have rented Toyota Corolla in the end of February 2024 for 2 weeks. Shuttle arrived to the airport within 10min. Driver was really helpful and polite - great man.nnCollection of the car from the office took around 20min. Staff gave us recommendation about the nearest supermarket as we needed one, also provided leaflet about few toll roads in New Zealand so we don't miss it. We felt very welcomed here - that's the way customer service should be :nnWe bought full insurance so we do not need to pay deposit on the credit card. But the main reason we did that was to stay secure and make our holidays with peace of mind.nnDuring our trip we punctured one of the tyres while driving on the highway. That was Sunday late afternoon. I have mounted the spare one that small one if you know and got back to hotel. I called number of the 24/7 service what I found in the rental contract but they told us to call tomorrow morning to your renting company as this is not emergency now : Ok, so this is Sunday evening, every service in town closed, lets not stress.. Next morning I called to SNAP and they within 5min helped me by emailing me a list of services what can repair my tyre without paying for that. Afterall tyre was changed to new one, no fees for us. Offcourse we lost about 7hrs as the service had to order new tyre, but that's what can happen on the road to anyone, and services do not keep at their warehouses tyres of every single model :nnWe dropped our Toyota at the Christchurch airport branch - max 7 min for all the procedure. Awesome staff member. It felt like I met old friend. Our hotel was beside the airport, I thought I will walk or will take a taxi. But staff offered a shuttle as the distance to the hotel was same as to the airport. So they brought me to the hotel : And it was same guy from the desk - he told me another guy is on the break so make it quick so I don't have to wait : Some people just go an extra mile without any hassle and small things makes customer experience much more positive.nnAfter I came back home to my country I received an email saying they cannot charge my CC for the part of the contract. For this reason will be a fee of 25NZD. After explaining them situation politely and investigating what happened we found out that CC number at the time of collection of the car was taken wrongly - few numbers were swapped between eachother. Simple human mistake. The accountant cancelled the fee. I thought that is worth to mention as some reviews from the customers are about fees what they didn't expect, and the lack of communication from the SNAP side. I must say that was not our case.nnI wood say the experience with SNAP went smoothly for us :nnThanks to all SNAP team!

The service was very good. Clear instructions and helpful staff. The car was great and just what I needed. I was disappointed that the shuttle was so irregular and I had to book a cab. I was later than intended  because of the difficulty finding a fuel station. The only one Z was ridiculously busy as it is the only one available.  I know that this is not your fault but clearer indication of available gas stations would be good and would have given you a five star.

The staff there were so polite even when I saw people treating them poorly for things that were 100% the customers fault.nnThe car I got was a little Suzuki swift and oh boy that was the little car that could. It was, clean, modern and so fuel efficient! I drove about 1500km and only spent about $120 AUD on fuel!! Fuel cost $2.50 a litrennI was a little confused finding the pickup point. It’s a good 400m from leaving the airport doors but even the guy that picked me up was a legend. 10/10 guys. Thank you for giving me the car that took me to see your beautiful north island.

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