SIXT Rent a Car - Auckland Airport

Reviews, get directions and contact details for SIXT Rent a Car - Auckland Airport

Address: 80 Richard Pearse Drive, Māngere, Auckland 2022, New Zealand

Phone: 0800 237 637

Website

State: Auckland

City: Auckland

Zip Code: 2022

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

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Reviews

Don't choose them. Sixt is the worst. We have been wasting and waiting for their shuttle bus for an hour. I have seen so many other rental service cars coming and going, trying to help us. Sixt didn't pick up the phone call for more than 30 minutes.  They told us to wait, but didn't come yet after 1 hr.nnWe are so tired from an 18-hour flight from JFK, and this is the 1st experience of New Zealand.  We came here at 7:50, and got on their shuttle at 9:00.nnDon't choose sixt! There are so many better and cheaper rent car companies. I let my husband book it, and he didn't really look at the Google reviews.  I hope you help find the better one.

We had good and bad with SIXT Auckland, and the International Terminal.nnThe bad:nSIXT is NOT at the airport. There was no information to this effect on the booking site or in the confirmation email we received it said airport pickup. They're between 5 to 10 minutes drive away, depending on the traffic. They do have a shuttle, but it appears that there are two shuttle areas, we were at the wrong one, so we weren't picked up. Cost us $49 to make our own way there. The booking confirmation email didn't provide the phone number to call or the address of the depot. This was also inconvenient to return the vehicle as our flight was an early one, before their shuttle service starting time.nnThe good:nThe car was as described and in good condition. We were reimbursed the $49 cost to get to the SIXT Depot and offered a day's discount on the hire charge. The staff were friendly and were responsive to our complaint.

I had a reservation confirmation for 7 am on 28/10/2024. The pick up time was critical as we had a tour booked in the Waitomo area at 10 am which is more than a 2-hour drive away from AKL airport. We took a ride share from the city to get to SIXT which is not that easy to get to as it is inaccessible from the terminals without a car/shuttle bus, only to find out when we got there that they opened at 8 am because of the holiday.nnThe website should not have allowed a booking for 7 am if they were not planning to be open until 8. I had to urgently rent a car from another company costing me 3x as much because we had to drive over two hours to make our tour.nnI sent an email to their customer service regarding this matter on the same day, but have yet to hear back a week later.

WARNING SIXT will try and charge you for damage you didn’t do!nnThis is our second time using Sixt and we have had the same terrible service both times.  First time in Croatia we luckily took a video of the car and the damage on the car when we picked it as after we dropped it off after hours they charged us the excess claiming we had damaged the car when we hadn’t. Due to this experience my husband did not want to use sixt again but i assured him this wouldn’t happen in NZ as i believed NZ workers wouldn’t be ripping off customers but boy was I wrong. When we picked up our car Toyota CHR rego QGY479 we noticed a chip in the windscreen so took photos of the chip as we did not trust SIXT. Sure enough the day after we returned the car we get an email saying we were being charged the excess for the windscreen chip. They also passive aggressively put in the email “We hope this is a helpful reminder of the benefits of purchasing cover.”nMaybe Sixt need a helpful reminder to not rip off their customers.  I replied via email that we would not be paying for this chip as the windscreen was chipped when we picked up the car and provided the photo evidence. They replied with a request of  the meta data of the photo which i provided and then they proceeded to process the refund of the excess but due to exchange rates being different we ended up being out of pocket $15.nI will not be using sixt ever again and I wouldn’t recommend them but if you do decide to use them then I highly recommend taking photos/videos of the car when you collect and when you return as they will try and charge you for damage you don’t do. I believe they don’t fix the damage and just charge as many customers as possible the excess.

Great service and rental price. Only downside is it’s not in the airport so you have to take a shuttle bus to get there and if you have a very early flight then you might need to find alternative for drop off as they don’t offer free shuttle for early morning flights.

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