SIXT Rent a Car - Auckland Airport

Reviews, get directions and contact details for SIXT Rent a Car - Auckland Airport

Address: 80 Richard Pearse Drive, Māngere, Auckland 2022, New Zealand

Phone: 0800 237 637

Website

State: Auckland

City: Auckland

Zip Code: 2022

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

Update Info

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Reviews

We had good and bad with SIXT Auckland, and the International Terminal.nnThe bad:nSIXT is NOT at the airport. There was no information to this effect on the booking site or in the confirmation email we received it said airport pickup. They're between 5 to 10 minutes drive away, depending on the traffic. They do have a shuttle, but it appears that there are two shuttle areas, we were at the wrong one, so we weren't picked up. Cost us $49 to make our own way there. The booking confirmation email didn't provide the phone number to call or the address of the depot. This was also inconvenient to return the vehicle as our flight was an early one, before their shuttle service starting time.nnThe good:nThe car was as described and in good condition. We were reimbursed the $49 cost to get to the SIXT Depot and offered a day's discount on the hire charge. The staff were friendly and were responsive to our complaint.

WARNING SIXT will try and charge you for damage you didn’t do!nnThis is our second time using Sixt and we have had the same terrible service both times.  First time in Croatia we luckily took a video of the car and the damage on the car when we picked it as after we dropped it off after hours they charged us the excess claiming we had damaged the car when we hadn’t. Due to this experience my husband did not want to use sixt again but i assured him this wouldn’t happen in NZ as i believed NZ workers wouldn’t be ripping off customers but boy was I wrong. When we picked up our car Toyota CHR rego QGY479 we noticed a chip in the windscreen so took photos of the chip as we did not trust SIXT. Sure enough the day after we returned the car we get an email saying we were being charged the excess for the windscreen chip. They also passive aggressively put in the email “We hope this is a helpful reminder of the benefits of purchasing cover.”nMaybe Sixt need a helpful reminder to not rip off their customers.  I replied via email that we would not be paying for this chip as the windscreen was chipped when we picked up the car and provided the photo evidence. They replied with a request of  the meta data of the photo which i provided and then they proceeded to process the refund of the excess but due to exchange rates being different we ended up being out of pocket $15.nI will not be using sixt ever again and I wouldn’t recommend them but if you do decide to use them then I highly recommend taking photos/videos of the car when you collect and when you return as they will try and charge you for damage you don’t do. I believe they don’t fix the damage and just charge as many customers as possible the excess.

Not sure where to write this as there is no admin/head office location. This review is based on the interaction I had with the Tolls and Infringement Team, specifically Larissa. I was incorrectly charged for fuel that another person did not pay for. I understand that yes I was in charge of the vehicle at the time BP have sent this through to SIXT but the fact BPs notification states “it may have been processed in error and to contact if it is”, should mean my card should not be charged until it is confirmed that it was a charge I did not pay. Yet I was charged immediately.nI sent proof of the purchase I made to Larissa in the tolls team stating I’d spoken to BP who were very apologetic and confirmed I was NOT responsible for the non payment of fuel. She has then responded stating I need to speak to BP to refund SIXT then they will refund me.nThis is beyond terrible service as it is no fault of my own and the least Larissa could do is contact BP to confirm and refund me straight away. Fortunately Carina from BP has contacted SIXT and Queenstown staff member Hanna has refunded me immediately.nOverall the staff at SIXT have been nothing short of amazing when I’ve called multiple times to ask to speak to Larissa but unfortunately, Larissa does not uphold the same values that the rest of the staff at SIXT have.

I'm surprised about all the bad reviews about the shuttle! Once you make your reservation, you will receive an email with all the details about the transfer from the airport to the Sixt Office, it's all about reading the instructions and organise your self! Excellent service, our Corolla was amazing, thank you :

Sixt request your flight details and we were delayed and landed at 7 pm on Sunday. They called me and said we cannot collect the car as they closing. I told them they can’t leave us without a car. They stayed open however charged us $127 late pick up fee. Unbelievable as they did not tell me this.nnSecondly when dropping the car they did not have airport shuttles as it was 5 am so I had to pay an Uber $40 for 4 minute ride. Worst rental service ever.

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