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autoUnion Car Rental

  1. Auckland
  2. Auckland Car Rental Agency

Reviews, get directions and contact details for autoUnion Car Rental

autoUnion Car Rental
Address: 104 Montgomerie Road, Māngere, Auckland 2022, New Zealand
Phone: 09 949 0944
State: Auckland
City: Auckland
Zip Code: 2022


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

Update Info
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Reviews
The worst company off-Auckland Airport.nnWhat’s the point in giving them your flight number if their shuttle doesn’t pick you up from that flight?nnI’ve seen every other rental car company’s shuttle drive-by twice but no auto union.nnAnd if you don’t have phone data, then it will be difficult to contact them to ask them to pick you up.nnIf their rentals were super cheap, I might be okay with such a bad bad bad service but they’re not even cheap.nnI’d avoid them if I were you, particularly if you value your time - they’re an unpleasant complete waste of time.nnAnd then when you finally get to their office, which is definitely more than a 10 minute drive away you’ll have to log onto their Wi-Fi then scan a QR code and then fill in all the usual information that most car rental companies fill in for you.nnAlso, be warned that when you’re filling in all your contract details you WON’T be offered their cheapest level of insurance cover so their form is deviously directing you towards a more expensive level of cover and not showing you the basic cover that you have to know about and ask for at the counter.nnAs for their cars, they seem to speak to you in Japanese + the settings are locked so don’t allow you to connect to Bluetooth + don’t allow you even to set the correct time…which is currently an hour off…nnAlso, they have cameras installed so you know that your driving is monitored. I suspect it will certainly be dissected in the case of any accident - whether it's your fault or another driver's - to increase your responsibility and minimise theirs. Are you sure you want your driving and conversations to be monitored by the rental company?nnAll in all, it’s way more hassle than it’s worth.nnAnd you KNOW it’s going to be an unpleasant experience when they have signs about abusive behaviour not being tolerated plastered all over their counters. Clearly other clients have been frustrated by Auto Union’s deal.nnAnd when you return the car you hand over the key to someone then head into the office to wrap up the paperwork then are told to wait - in my case it was quick and bearded guy Bert who did my car return was particularly pleasant and efficient as was Supun who drove me back airport!
Very low rates on the car rental. the car was a Chinese export that kept talking Chinese when I started the car. It was a Mazda CX5 which does not have great fuel economy, it is worse than my Ram 1500 with a 5.7L engine. Car had low mileage but full of rock chips and made creaking and squeaking noises seemed like it had a lot more miles on it. Service was terrible they are hard to contact by phone or email. Difficult to contact them for an airport pickup with vague directions to the offsite shuttle area. I tried to contact them by phone and email and did not receive a response in any form. I had to return the car or they would have charged me $270 per day to extend my rental which I only found out once I got back to the car rental lot. I only Paid $500 for the entire 10 day rental I had. They also wanted to charge me a $2000 deposit on the car rental. Which in my contract was only $1000. which they keep for 30 days after the rental is completed.
We had a great experience with AutoUnion in Auckland. Service was top notch from start to finish. They picked us up from the airport when we arrived and also dropped us off after we returned the car. Special thanks to Keeper for the excellent assistance.nnThere was a misunderstanding about the insurance at first, but it was quickly resolved by the manager and the online support team. Big thanks to both the front desk and online staff for the fast and helpful responses.nnOur first car was a Toyota Prius. It was an older vehicle, but it was well cared for. After a day of driving, the check engine light came on, and AutoUnion swapped it with no fuss. The replacement was a Toyota Corolla Hybrid, also an older model, but with an upgraded radio that supports CarPlay helpful tip: bring a USB-C to USB-A cable if you’re on iPhone. The Corolla was smooth and reliable; we drove to Hobbiton and Taupo without any issues.nnOverall, great service and support. Would definitely rent with AutoUnion again when we return to Auckland.
Brilliant company, the car was a bit old but reliable and such a reasonable price, I will definitely use them again next time I am in New Zealand.
Our experience with Auto Union Car Rental in Māngere, Auckland was stressful and unpleasant from the moment we arrived.nnAfter landing, we called numerous times for the shuttle service with no answer. It took around 15 minutes of repeated calling before we finally got through. Once contacted, the shuttle did arrive promptly, which was appreciated.nnUnfortunately, things went downhill again at the office. There was no greeting, no smile, and no direction on what to do next. We were first assisted by a woman who was rude, abrupt, and dismissive. She repeatedly attempted to charge us double the bond $2000 instead of the $1000 clearly stated in our online receipt and confirmation email, which also outlined the outstanding amount due at pick-up.nnDespite my partner being understandably confused, there was no attempt to explain or show any understanding. She simply demanded the $2000. I stepped in, reiterated the details in the confirmation email, and asked for genuine understanding rather than the abrasiveness we were being met with.nnThankfully, we were then assisted by a different representative who was far more professional and understanding. He took the time to listen, honoured the email confirmation, and assisted us with check-in. He mentioned an “upgrade,” although we had already booked the car type we were supposedly upgraded to, but was a lovely gesture.nnWhen we received the vehicle, it had numerous scratches, and there were visible footprints all over the inside window, which was honestly quite unpleasant Be sure to take heaps of photos before you start driving.nnOverall, it was an unnerving and very expensive experience for the complete lack of even basic customer service. I would not recommend Auto Union and will definitely be doing much more research before booking a rental in the future!
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