One New Zealand Group Limited

This is the WORST network. I don't get my data up bonus unless I call and tell then and it takes them a week to resolve and several times I've topped up on the one app, it's taken the money from my account and not renewed my plan so I have to call and whenever I tell them what happened they say wait one hour and it'll be renewed... it's never renewed and i have to spend several hours chasing up with people on the phone who have no idea what they're doing and I lose my 100% data up bonus and have to pay TWICE sometimes THREE times before my plan actually renews. Do you think I ever get refunded? No!!! Pick another network. This one is TRASH. and their call center has the bare minimum english skills and can't understand me half the time, a native english speaker.

I called one nz and was left on the phone 15 minutes. I said I was disappointed with the service and wanted to speak to someone to review my contract I’ve had more than 20 years. Asked if someone could phone me back? No they said wait on the line but after 15 mins they didn’t care enough to take the call. Fortunately my policy finishes 28th November. I’m looking at 2 degrees as Reece Darby says “that’s just not fair”!!!

It was awful that the cancelled service needs 30 days notice. The service stopped today, but I will pay 30 days service.nSo what service will they provide in the following 30 days? I feel I was rubbed money and I have to accept. So yuk!

I have just listened to my partner attempting to resolve an issue with a one NZ mobile connection. I won't go into boring details, but it took over an hour just for her to be given the phone number of the team who could actually assist.nI see that even after Vodafone became One, nothing has changed as far as customer support goes - they are still the epitome of uselessness. Will continue to avoid this provider at all costs.

Worst service ever. An error was made on my prepay account - used the chat bot to get it sorted. Been on there for over an hour now for a simple issue - now onto person number 3 + no closer to getting this sorted. The first person actually tried to upsell me instead of fixing the issue. They then take forever to “verify your account” .. are they 2-finger typists? Trying to multitask and failing epically? It’s like they have preset messages ready to go rather than an actual person listening and problem solving. Most disappointing customer service I’ve ever experienced. Train your staff properly or have better systems in place. This level of incompetence for such a big company doesn’t look good and does my head in. Wow third person has just sent me to another person who is not saying anything. I’ve now had to call their phone number. How ridiculous. Still not sorted.

Directions to One New Zealand Group Limited with public transportation

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