White Cross - Glenfield Urgent Care and GP

What a waste of time and money. We are not going there again. Visited three times in a row for the same issue but nothing being done. They keep on shuffling us between urgent care and GP.. Can’t figure out the problem and keep on prescribing medication for temporary solution. Completely frustrated. I booked for first GP appointment for 30 minutes and when rescheduled it they made it to 15 minutes which was not enough to discuss the problems with the GP. All gone waste. Only thing they never forgot is to charge money..

My recent visit with a family member to White Cross Glenfield could not have been better. The reception staff, nurse Rose, and the 2 doctors who treated us Dr Di Morales and Dr Xu were all professional, friendly and helpful. We were advised when we arrived that there was a wait of approximately 90 minutes. We were in and out of the clinic within 1 hour, with a prescription and had seen the nurse and 2 doctors. The clinic also called me a few days later on the weekend to advise about test results and needing another prescription. I was out of town and they arranged to send the prescription to a pharmacy near me so I could pick it up that day. A nurse also called later in the afternoon to check that we had received the test results and prescription. At a time when the healthcare system and health professionals are exhausted and struggling White Cross Glenfield exceeded my expectations. Thank you

Doctors were lovely as were nurses, reception were consistently rude and awful to patients. Dismissive, degrading and unkind, the exact opposite of what you need as someone visiting a GP/urgent care.

I've tried many times to call this clinic to cancel an appointment. Was put on hold for soooo long and no one picked up my call. Wasted my entire day just trying to get through. Even booking an appointment is AN ARDUOUS task with no one picking up my call. Please do something about this if you want to keep your patients. But I have high praise for the doctors and nurses.

If I could leave negative stars I would.nnWhite Cross has been my family doctor for years, they used to be amazing but now they can’t help with even the simplest of things.nnI have had on going issues for years and this doctors office charges $60 per doctors appointment which is normal however they will continually get you to come back for follow up appointments for absolutely nothing to be done during them. They will send me for a blood test then get me to come back which costs another $60 for the follow up appointment. I’ve had continuous follow up appointments for each and every medical issue that I’ve had and still have. I have spent $1000+ on medical appointments with this doctor’s office probably $1000 this year alone and not a single one of my medical issues has been fixed or even had any sort of decline.nnThe reception never answers the phone and they are always incredibly rude, I’ve gone in multiple times prior and one of the younger receptionists just sat on her mobile phone and didn’t notice me and others standing there. I’ve had to wait over an hour to get through on the phone and sometimes they answer and hang up straight away. Disgusting behaviour, considering people with MEDICAL ISSUES are waiting on the phone for hours for you to answer.nnI’ve been released into my GP’s care white cross multiple times and the effort they put into my care is atrocious. I’ve been referred to many places that white cross is meant to follow up with and each and every time it’s me following up white cross to get them to do their initial follow up. I’ve had 2 seizures this year for the first time ever and white cross still has not figured out anything regarding these seizures. I still am not legally cleared to drive and am still waiting on a call back from white cross to follow up on this. It has been months since my seizures occurred. I called white cross and spoke to the manager, come to find that my referral was declined a month prior to the phone call and no one from white cross advised me of this at all, so I was legally cleared to drive for a month, I’ve been unable to do so many things due to not being able to drive.nnI accidentally took too much medication when I was about 14-15 and thought I was having an overdose due to taking too many pain meds over a span of 2 weeks. I came to white cross and advised the administration lady that I thought I was having a suspected overdose, I waited over an hour to be seen by a nurse to which my mum decided it was just time to leave. They then called me 15 minutes after I left telling me to come back because “this was a serious issue”. I went back and waited another 45 minutes I went back to the administration desk and told them again that I thought I was having an overdose, their doctor then rushed to see me and made me get undressed to see if I had a contagious rash? Unsure why this was the case when I told them I had taken too much medication. They also then would not stop giving me judging glances and their tone of voice was disgustingly rude the entire time. The doctor eventually turned to me and said “did you do this on purpose? Why would you do this to yourself?” When in actual fact I had been to the doctors 2 weeks prior regarding a headache that had been ongoing for a week and they hadn’t helped at all.nnSpending $1000’s at this place for the outcome to be more medical issues added on and the current ones not fixed. Adding medication on top of medication. At one point I was taking upwards of 8 pills a day, none of these pills helped fix anything. All of my issues from the start of this year are still on going.nnI would not recommend white cross at all, to save you time, money, stress and your HEALTH! Go somewhere else. There are countless bad reviews on this place and this bad review isn’t even in full detail. If I could fit everything into this review that this doctor’s office has ruined for me or has made harder for me, I would. The manager here is also disgustingly rude.

Directions to White Cross - Glenfield Urgent Care and GP with public transportation

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