Bert Sutcliffe Retirement Village

Our mother lived here for more than 7 years.nFirst, as an independant person, then more care was required.nToday our mum passed away.nnStaff have been wonderful and amazing.nAngels on earth.nTo all staff.nLove and Thanks.

My grandma lives here and it seems they treat her well. My manager also treated me well when I worked here. However the receptionist was rude and dismissive and hung up on me mid sentence when I called in a couple of weeks ago. I can’t remember her name but I think she said that she’s the chief receptionist. I think they need to put their receptionists through some kind of training to prepare them for talking to people in a polite way and train them to do their job such as pass on messages even when they may not like the person who called in.

The two stars are for the staff who try their hardest. Facilities are good and the staff are lovely. But, the care units are consistently under staffed. Charging a massive rate ontop of this, unsure where the money is going when there are no staff, the food they are being fed is not what is advertised. Communication with families is poor, they have dropped the ball many times looking after my family member. Really disappointing.

It's A nice new retirement village. Now it's completely done.

I have friends living here that I visit regularly. They love it and I think its a beautiful village. To me the apartments are very well appointed and take the wellbeing of the residents seriously. Would I live here? Yes definitely it's simply lovely