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Reviews, get directions and contact details for Bert Sutcliffe Retirement Village

Bert Sutcliffe Retirement Village
Address: 2 Rangatira Road, Birkenhead, Auckland 0626, New Zealand
Phone: 09 482 1777
State: Auckland
City: Auckland
Zip Code: 0626


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Our mother lived here for more than 7 years.nFirst, as an independant person, then more care was required.nToday our mum passed away.nnStaff have been wonderful and amazing.nAngels on earth.nTo all staff.nLove and Thanks.
My grandma lives here and it seems they treat her well. My manager also treated me well when I worked here. However the receptionist was rude and dismissive and hung up on me mid sentence when I called in a couple of weeks ago. I can’t remember her name but I think she said that she’s the chief receptionist. I think they need to put their receptionists through some kind of training to prepare them for talking to people in a polite way and train them to do their job such as pass on messages even when they may not like the person who called in.
The two stars are for the staff who try their hardest. Facilities are good and the staff are lovely. But, the care units are consistently under staffed. Charging a massive rate ontop of this, unsure where the money is going when there are no staff, the food they are being fed is not what is advertised. Communication with families is poor, they have dropped the ball many times looking after my family member. Really disappointing.
It's A nice new retirement village. Now it's completely done.
I have friends living here that I visit regularly. They love it and I think its a beautiful village. To me the apartments are very well appointed and take the wellbeing of the residents seriously. Would I live here? Yes definitely it's simply lovely
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Directions to Bert Sutcliffe Retirement Village with public transportation


Verrans Corner 40 meters
94
941
966
97B
97R
Verrans Corner 40 meters
94
941
966
97B
97R
Verran Road 90 meters
933
Verran Road 100 meters
933
Kauri Road 130 meters
933
94
966
97B
97R

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