NZ Post Shop St Heliers Central

Terrible experience here. Staff really incompetent and rude. I was told it was my fault that I was sent an email to pick up my parcel and that I should have been there to pick it up when I got the email even though it was sent 2 hours before they open. Then I was told because I had arranged for redelivery the day before that it was going to take 3 days to process and redeliver, I had scheduled redelivery the day prior for the next day so I couldn't understand why I was advised to pick it up in the first place. The man proceeded to belittle me in front of other customers and kept stating that because I had arranged for redelivery it was my fault I didn't pick it up before it went back to the driver. I had to drive across Auckland to get there for such a bad experience.

The service at the PO Box centre is excellent. The two woman/ladies that work there go out of their way to be helpful and pleasant. The service is a significant improvement from when the centre was part of the book/stationary shop. The greeting is always friendly and welcoming when I make an enquiry. Great job!

The old lady was so rude and not helpful. She doesn’t know what to do and blamed customer. The male staff and top manager are very helpful and kind

Went in to collect a parcel that had been carded the previous day, they had no idea where it was and how I could resolve the situation. I had to call NZ post to resolve.

Miss the old Post Office in St. Heliers. The senior man there now is very rude, rarely speaks and treats you as a disturbance to his day. Also since masks were a requirement does not wear his correctly and always has his nose protruding. In my opinion he should be removed from this position.

Directions to NZ Post Shop St Heliers Central with public transportation

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