DHL Express Service Point - Auckland (Collection or Drop Off)

If I could give 0 stars, I would. Terrible communication, and then they expected me to pay a $257 bill with no explanation. I had to waste my time with emails and phone calls just to get it sorted out. The parcel was a simple birthday gift for my daughter, just a toy worth far less than that and it still took almost three weeks to arrive. Awful service. I’ll be looking into other couriers for future parcels.

The contact support team are great. I called the 0800 number and within a minute I was connected. They are polite and helpful. I had to get a parcel rescheduled and due to it being identification documents from overseas I couldn't put in my tracking number and see where the parcel or courier were as it is a security measure from the passport office. The support staff and knowledgable, they are understanding. Thank you.

Amazing first class service by Ashani. I hope I spelt that correct. What a happy bubbly friendly and lady that helped me quickly and made the process simple and easy. She is fantastic ++++

Amazing staff, very quick to respond. They know what they are doing. I am very happy with overall customer service.nThank you team

Reception service is best. Special thanks to Aish and her team. They were really helpful and supportive. Appreciate the service. Thank you so much guys.

Directions to DHL Express Service Point - Auckland (Collection or Drop Off) with public transportation

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