McDonald's Hornby

Staff is really rude with delivery people. They think their father owns that place. It’s high time to understand the owners that Delivery partners runs their 70% of business so brief your staff to be a nice and kind to everyone because they also do their job.

Awful. Will never return here. A larger older man wearing a grey top was coughing all over the food. Putting his hands on everything from outside the counter like the wet towel they use to clean straight to your fries. Indian women in a grey top also was insufferable, ignored me at the counter for 3 minutes, didn’t say anything not even my total or change. Scoffed as she walked away. Yelling at their staff the whole time, we were in the back of the restaurant and could still hear them yelling. Store was disgusting, floor dirty counter dirty. Forgot things in my order as well as others. Took agessss to make an iced coffee. My order took 6 minutes to come out for ONE COMBO. The chicken nuggets were old, so dry. The buns on my burger were stale. They gave me the wrong McFlurry. And forgot my sauce and chips. Then proceeded to over pour my drink. And scold me for asking if I could have the sauce I paid for. I understand it’s a Saturday and a beautiful day, they wouldn’t want to work. But they were rude, the restaurant was disgusting, the wait was long, my order was wrong, food was awful. And very dear pricing for what I got and the way I was treated. I would have said this to their face if they bothered to come up to the counter to talk to me instead of ignoring me every single time I went up. They were also rude to the doordashers, one didn’t speak English well and the Indian woman said NO WRONG MCDONALDS on the top of her lungs to this poor woman. It’s put me off McDonald’s. The store was borderline empty. No excuses.

Gone downhill recently. Ordered 2 x $4.5 Snack deals, which consists of 2 x 3 piece nuggets, 2 x small fries, 2 x BBQ sauce.nAdditionally ordered 1 x L Deluxe Cheeseburger combo.nReceived the DCB combo, 2 x 3 piecenuggets, but only 1 x small fries, and No sauce at all.nnDrove back around, explained what was missing at both windows, and asked for the contents of the bag to be checked against what I ordered and paid for.nnGot the bag back, drove out and parked. Open it to see the DCB combo, 4 x small white bags which i assume to be 2 x fries:2 x nuggets and 2 x Sweet and sour sauces.nnHop out and go inside the store now, asking to swap the 2 x sweet and sour for the 2 x BBQ sauces I ordered. Manager apologised for my having to come inside to get the correct sauce, i said it's OK, go back to the car.nnNow I discover the contents of 3 x of the small white bags are 3 piece nuggets, and I still only have 1 x small fries.nnOne bite into the DCB and it has 4 x pickles in it. This is very inconsistent with what I receive at other McDonalds locations, as Deluxe CB has no pickles in its recipe.nThe fries we did receive are also cold and old, and I was the only car in the drive thru both times around.nnI just couldn't bring myself to go back into the store after failing to receive what I paid for the first AND second time I got my order from the 2nd drive thru window. LolnI dont feel comfortable coming back to this location in future, it has caused me a waste of time and money.

I would like to thank a Filipina employee at McDonald's Hornby for her outstanding service. She wears eye glasses. She maintained her composure, professionalism, and helpfulness despite the busy store and the problems with the kiosks. She handled the problem with patience and elegance, She deserves praise for her professionalism and did a great job.

Its always so paru here many staff but the cleanliness is just its the closest one to home But won't be giving it another chance food is cold even when you dine in with the exception of chicken nuggets the always seem fresh out the fryer

Directions to McDonald's Hornby with public transportation

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