McDonald's Frankton

THE CLEANLIEST MCDONALD’S IN NEW ZEALANDnnMy husband and I enjoyed our lovely breakfast at McDonald’s Franklin, Hamilton today, 10/7/2025. Our observations are as follows:nnGOOD POINTS:nn1. Superb cleaning environmentnA very diligent cleaning lady is very good at cleaning the restaurant so perfectly. From entrance to toilets, the floor and everywhere is spotlessly clean.nn2. Excellent servicenA lovely lady Pat who is very approachable m, friendly and patient when taking my order.nn3. Great team led by fantastic managernA lovely lady manager Aman is very courteous, friendly and helpful. Both my husband and I enjoyed our friendly chat with her before we left the restaurant.nn4. Play your own songnThis branch is the first branch we have chosen our own favourite songs.nn5. Spacious and well decoratednThis is the most spacious and well decorated branch in New Zealand.nnBAD POINTS:nNONEnnADVICE: Must visit there if you happen to drive past Hamilton

I’m not happy with today’s purchase I ordered 2 McSpicy , 1 Large fries , regular iced latte with full cream milk + 0.50$ for 1 sugar, but I got my drink which only taste milk in it and no usual latte flavour! I walk in and told the same boy who took our order at drive thru about my drink issue , another boy help my drink, while I was waiting for the iced latter ! i ordered another Regular Iced latte full cream milk with 1 sugar extra charge of 0.50$ with resit number 136! The boy serve my first drink and I check instead of sugar syrup he serve me with raw white sugar I don’t understand and I ask him , is the syrup out of stock, he thought I did not pay for the 0.50$ just asking for sugar I just said it’s okay and please make sure my second iced latte to be right. Usually staff will forget to add the sugar but today no comment, next time kindly give us our resit so when something goes wrong will just show our resit instead of manually tell them what we ordered. The time and date of purchase 28/07/25 between 10:55pm-11:05pm , most of the time the morning staffs are really good never had bad experience . This is my 4th time having issue at night, this time I’m totally not happy I’m sorry to say this

It took so long for my 1 order to be prepared: a McChicken combo, 6-piece nuggets not a combo, and a cheesy chicken small combo. I thought my food would be fresh since it was taking a while—and it wasn’t even busy; I was the only one in the drive-thru. But I got my food cold, like a dead soul not even kidding. The nuggets were hard as stone, my McChicken had no sauce even though I told her twice to put extra sauce, and the fries were so soggy.nnOn top of that, the customer service from the person in the drive-thru was impatient. They really need more training in customer service. I also work in customer service, so I understand the frustration and how tiring it can be—especially at midnight mind you, this was at 4 AM. But if you signed up for this job, you need to be committed and do it properly.nnSorry, not sorry—this is my honest review. Overall, my experience was awful.

You guys actually suck and should close down I just got my uber order I wanted a double cheeseburger instead got a spicy mchicken not only that my other mchicken looked gross, we got a 10pc chicken nuggets and only got 8, chips are cold, nuggets are stale and the burgers were cold and gross the only good things was the drinks.

The only hot in our orders was the chips, the chicken burger, snack chicken wrap & lattes were quite cold. I returned my latte, the lady was nice enough to make me another one, but still quite cold.

Directions to McDonald's Frankton with public transportation

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