Domino's Pizza Rototuna

Reviews, get directions and contact details for Domino's Pizza Rototuna

Delivery/carryout chain offering a wide range of pizzas & a variety of other dishes & sides.

Address: St James Shopping Centre Shop 2/23 Horsham Downs Road, Rototuna, Hamilton 3210, New Zealand

Phone: 07 853 3602

Website

State: Waikato

City: Hamilton

Zip Code: 3210

Opening Hours

Monday: 10:30 AM – 11:00 PM
Tuesday: 10:30 AM – 11:00 PM
Wednesday: 10:30 AM – 11:00 PM
Thursday: 10:30 AM – 12:00 AM
Friday: 10:30 AM – 1:00 AM
Saturday: 10:30 AM – 1:00 AM
Sunday: 10:30 AM – 11:00 PM

Update Info

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Reviews

Absolutely disappointed with my experience at Domino’s Rototuna. I ordered a gluten-free chicken pizzas, but when I got home and opened the box, I was shocked to find chicken nuggets thrown on top instead of proper chicken.nnI called the store around 7:45 PM, and the staff casually told me its gluten free base. When asked that these chicken nuggets are not gluten free, staff said they had run out of chicken, so they used nuggets instead — without informing me at all. Seriously? That’s not just poor service, it’s completely unacceptable. It shows a total lack of basic customer service and common sense, especially when someone is ordering gluten-free, which often relates to health needs.nnThe staff member then said I could come back and talk to the manager. I told her I have two young kids and can’t just drop everything and come back again. I was left to sort dinner all over again due to their mistake — and ended up cooking at home, which defeats the whole point of ordering out.nnThis experience left me frustrated, angry, and let down. I expected better from Domino’s — especially when dietary requirements are involved.

Paid $14 for this pizza, you would imagine to have proportionate levels of topping spread out. Such a minimal effort and absurd for the price demanded for it. Absolutely disappointing to being this home.

Absolutely disappointed in the service and quality. I provided dominos with the option of returning my money however all the did was sent me a voucher for the same food I had been unhappy with and advised I had 28 days to claim it. We ordered a simple cheese pizza for my young children and thought, lets get them the new donut as a surprise. I collected the food, got home 5 min drive and the pizza was cold and the Donut was terrible. Not only was it overcooked, the sprinkles wouldn't even stick to it and they were all at the bottom of the box. My children were very sad and we would not recommend this store. I contacted and the store themselves still haven't been in touch.nnThe donut does not look like the picture “AT ALL”nnUpdate to response:nDominos offered me another donut and small pizza in form of a voucher that I must use within 28 days, which I dont want, I want my money back

I placed the order spicy peppy paneer and I atethe pizza , it  was so yummy … Laddi made it … awesome …. Service was very good …. Positive attitude …. Professional with kind naturennToday I visited to here the customer are was very clean and the food was also good

Very disappointing experience.nnI’ve ordered from this Domino’s many times before, and a few times my order wasn’t quite right — but I never bothered leaving a review. However, this time I have to.nnOn 25th October 2025 around 10 p.m., I picked up my order of two pizzas. When I got home and opened the boxes, I realized that one of the pizzas was missing three or four key ingredients — including spring onion and paneer, which completely ruined the taste.nnI had to drive all the way back to the store to get it sorted. When I spoke to the staff member a white guy wearing glasses, instead of apologizing, he was dismissive. He didn’t even seem to know what spring onion was and said they were “out of it.” When I mentioned the missing paneer, he had no proper answer and told me I “should have checked before leaving.”nnThat’s not how customer service should work. Mistakes can happen, but the attitude and lack of responsibility were unacceptable. I hope the management takes this feedback seriously and trains their staff better in both customer service and food preparation quality.

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