McDonald's 5 Cross Roads

Busy at drive-through but impressed at speed and professionalism of staff, who were very keen and clearly trying to be efficient. Ok, they forgot my nuggets, despite oddly packing the sauce, forcing me to enter the store while parked at the drive through waiting bay, but they quickly fixed the issue. Food was as expected and fresh, and pleasantly surprised by this visit.

Stopped in for dinner. Friday night about 8pm.nCleanest Maccas I’ve ever seen, even the floors were clean and my feet didn’t stick to them. Restrooms were also spotless.nBurgers were fresh and hot.nWell done to the team !!

Went through drive through for a cheeseburger and nugget combo and when I got to my final destination I started eating the nuggets…only to find a dead fly in my chicken nugget box under the nuggets. Was grossed out to say the least and spat my food out. Not good Mc Donald’s. Hopefully they check their food and packaging more regularly before serving dead flies to customers with their food.

After a pretty bland quarter pounder combo. Waited 12 minutes for 3 hot chocolates that the automated machine does in 30 seconds to make. Restaurant had 3 groups of people drive through had around 7 cars. Truly bad experience, they need feedback guys to ensure they improve their service. Will not be returning as they way they treated my complaint was negligible.

I visited McDonald's 5 Cross Roads today.nService was Next Level from Louise.nShe was so helpful and showed how customer service should be done.nThe restaurant was so clean and tidy and the staff teamwork was awesome from y side of the counter.nGREAT WORK McDonald's 5 Cross Roads.