Chemist Warehouse The Zone

Rude pharmacist and unhelpful sales staff. Was shopping and got a text to pick up a Covid test. I asked the pharmacist where they were, she referred me to go to aisle 7. There were a few options unsure there were two staff chatting about life I thought could help, I stood next to one of them completely fine to wait for them to finish so I could ask a question. They weren’t going to stop anytime soon so I excused my self into the conversation, the sales person said he didn’t know anything about them & referred me to the pharmacist. I went back to the pharmacist, dinged the bell, she popped out saw me with the most annoyed face. I asked a question about the test, she said I don’t know anything about them you have to ask the floor people. When I told her he sent me to her she just said no I don’t know anything. I said well it looks like no one helps to help me, she nodded and walked off. Meanwhile in aisle 7 the two floor people are still chatting about life?? I wish I had that experience before I spent $323 on perfume because I would never have brought anything else. However the kind security guard went looking for staff to assist me and when someone did come she was helpful. Even so I will never shop there again. I don’t need smart ass responses from a bunch of lazy kids!

Stay away from the pharmacy! ! !nnThere extremely rude, they won’t listen to you, wait times are ridiculous and they don’t even have customer service “no hello, how can I help you” they argue with you in front of everyone in the store, they have absolutely no discretion, openly talking loudly about my private medical information in full hearing distance of other shoppers. they wouldn’t give me a repeat from the previous week as they said that it’s too late. I tried to explain that the pharmacist last week had not given me my repeat with all my other medications but they refused to listen and instead argued with me.nnI Had to go back to my medical centre to get this sorted out only to find out that the head pharmacist Heeral Kalyan had lied and told my medical centre saying “I didn’t show up to collect my repeat” even though it’s on file that I collected all my other medications the week before and it was obvious the pharmacist the week prior had not given me one of my medications that I collect every week and have been for the past 4 months.nnThey made a mistake, mistakes happen but they didn’t want to own up to it or listen to me, instead chose to argue and get aggressive with me telling me it’s my fault and it’s too bad.nnThey didn’t give me one of my medications causing me to run out!n“What if I was a diabetic or had some heart condition, or an elderly person with limited transport@nnOnce this was sorted out I return there and they say they don’t have stock and I’ll have to wait 5-10 minutes as someone had gone to the other branch in pukekohe to collect more medicine as they had “ran out of stock”nnThen when I come back 1/2 hour later they only have half of my prescription ready. Had to wait another 15 minutes and the staff member I spoke to was confused and said no we have stock of those medications.nnI strongly believe they lied to me yet again and made me wait internally.nnIn total it took 2 1/2 hours of my day on Christmas Eve to get my prescriptions.nnRuined my day/waste of time and of all days on Christmas Eve!nnWill never return there! Would rather pay triple price elsewhere.nnThe security guard - “Craig” is amazing and SOME of the girls on reception are friendly, other staff around the shop are to focused on talking to each other and never offer any assistance unless you ask and when you ask they don’t walk and show you the product they just tell you the isle number.nnHighly recommend to go to other pharmacists that are genuine and caring and not just there to do their job.nnIf you have elderly family members going there make sure that they are getting all there medication and get them to always check the amount they have given you.nnFYI not the first negative experience I’ve had there.

Chemist Warehouse ReviewnnI had a fantastic experience at Chemist Warehouse recently, all thanks to the incredible staff at the checkout! I needed to exchange a product, and Sukh and another lovely Asian lady were so helpful throughout the entire process. They were extremely cooperative, sweet, and humble, making the whole situation so much easier for me.nnBoth of them went above and beyond to ensure everything was sorted smoothly and with a smile. Their professionalism and kindness left a lasting impression on me. Chemist Warehouse is lucky to have such wonderful staff!nnHighly recommend this store for its great service. Thank you, Sukh and team, for such an excellent experience!

Way too busy to give personal attention. Take over 2 days to make blister packs up.

They Don't answer the phone. Why have a number if you don't pick up the phone.

Directions to Chemist Warehouse The Zone with public transportation

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