AA Centre - Penrose

It was an okay experience – nothing stood out as particularly good or bad. The atmosphere could be friendlier.

I recently visited the AA to convert my international driver’s license to a New Zealand license by submitting the DL05 form. The staff were extremely helpful throughout the process. I’d like to give special thanks to Mr. Krunal, who guided me patiently and professionally. He ensured I understood every step and made the experience smooth and stress free. I truly appreciate his support and kindness. Thank you, AA and Mr. Krunal, for your excellent service

Very rude Indian lady, I was waiting in the line and she was busy watching videos on her computer. When I approached her and asked if she’s free and can help me she didn’t even smiled back and asked me to go and fill the form and wait just to get to know that they wanted to have a photo copy of my passport when I asked if she can make a copy here she said we can’t do it. I had to travel back for 1hr just to come back again. Very unhelpful. Don’t put people on the front desk if they can’t even give a good customer service to customers. Ruined my whole day.

I visited this branch today 19 November 2025 to apply for a New Zealand driver’s licence, and it was honestly the worst customer service experience of my life.nnI was assisted by an Asian staff member Asian man,tanned skin, narrow eyes, wearing a silver ring earring.nI accidentally filled out the wrong form, which caused some confusion — that part was my mistake.nHowever, his reaction was completely unacceptable.nnHe became visibly irritated, slammed my passport onto the desk loudly, and walked away to speak to another staff member.nWhen he came back, he spoke to me with a rude attitude and said, “You can’t get a NZ driver’s licence with this form.”nThen, in a loud voice, he asked, “Do you want me to throw this paper away?”nEveryone around us started looking at me because of how loudly he spoke. It was extremely humiliating.nnThis was truly the worst treatment I have ever received.nI will never visit this branch again, and I expect a formal apology by phone.nI hope this staff member is disciplined for his behaviour.

Staff need to be retrained to avoid spreading miss information.n-Renewing expired truck licence.nnI was assured I didn’t need retesting that I just needed a doctors medical. Half a day and $100+ later I turn up with my 100% pass medical only to be told now I have to spend more time and money going through retraining and retesting.nnHad I been told the truth I wouldn’t have bothered wasting my time or money.nnIt is not the staff’s fault entirely as both the first time making the enquiry and the second time when I returned with the medical the staff did not know how to handle the renewal and had to contact a call center. Obviously the call center also need retraining as you get different answers depending which call center operator you speak to.nnTherefore I can only conclude AA Senior Management need retaining as it appears they don’t know how run an operation like this. Their staff will only be a competent as the senior management ensure.nnIncompetency runs down hill

Directions to AA Centre - Penrose with public transportation

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