Hilti New Zealand Ltd Auckland Store

Terrible to deal with, constantly sent invoices for unapproved, unquoted repairs that exceeded the cost of the tools. Used to be our favourite supplier now by far the worst.

The service our company has experienced with your team is the worst in the 10 years iv have been in business. We have been provided 3 different quote prices in three days for the service of a laser, no one can even recall any emails i have been sent or tell me the statues of our repair.nnthe customer care team just says everything is in writing, but cannot recall the emails i have been sent. No updates as to what is happening, I'm now told they have to order in parts and its basically tough, this is how they deal with everyone.nnIts your problem sir read your emails was communicated and i have called there team 3 times a day since Monday.nnWe paid the repair costs in full yesterday then received another quote for an additional $274 and im told repairs still haven't been started.nnLast Friday we where told the tool would be ready Monday. Your team couldn't care less about getting back to us its very frustrating if we could go to another company we defiantly would.

Tam, you are a legend. We really liked our demo, presentation and communication. Great customer service overall. Our team is very happy with the tools. We'll be working faster, safer and better, and you helped us achieve that.

Awful service, and communication. Once I inquired about the calibration quote and I called to confirm the amount of 146 would be the max amount to be paid in full and that the calibration could be less, I agreed and sent it off. Once they received the laser level, they calibrated and sent me a bill for 198. After calling and I was told that the technician would call me back numerous times, nothing , no email or call from the tech to explain the ridiculous fees added afterwards. Not a proper way to do business.

It pains me to say it but Hilti have gone down massively in my expectations. Once renowned to be top shelf they are definitely not to that standard anymore. Absolute poor customer service, rude and unhelpful. Being left on hold but you can still hear the operators personal stories to another colleague. Outrageous costs for 'parts'. Major parts needed for tools not that old or not that worn. Have to take what they say on face value as they don't give you a report of what the issue is when asked, very basic customer service is non existent. Even local Reps can't be bothered unless your spending big $$$ with them. Definitely won't be using them again and will not recommend their products to others.

Directions to Hilti New Zealand Ltd Auckland Store with public transportation

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