Hyatt Hotel Canberra - A Park Hyatt Hotel

We loved it so much we got married here!!Refined art deco elegance. The staff were friendly, warm and professional. The hotel lobby, bar and lounge areas were so relaxing and luxurious. Our room was very spacious ... it was the size of a suite really - with garden views, was so quiet and had all the luxuries you would expect from a 5 star property. Full of old world charm with every modern convenience. The grounds and gardens were superb. A perfect short getaway from Melbourne.
5 7 years ago (24-03-2018)

A beautiful Hotel set in a great location. The entrance is grand with a lovely layout. The room I stayed was simple and nice with all the 5 star necessities included . Buffett Breakfast was what you would expect from a 5 star Hotel nothing less. The parking costs an extra $25.00 which is a bummer you can park at the front of the Hotel however it is metered during peak hours. This Hotel is on the high end that's what you would expect from a 5 start Hotel.
5 7 years ago (23-04-2018)

I really wanted to give 4-5 star. Food = 4.5 Stars Service = 0.0 Stars Venue = 4.0 Stars Booked ahead for my partners birthday. Never having eaten here, we had heard many fantastic things and were very much looking forward to the dinner. There were no staff at reception, took 15 minutes to find the restaurant which turned out to be just down the corridor. But as there were no signs and no staff to direct us, we nearly missed our 7pm booking after arriving nearly 20 minutes early. When we got to the restaurant, staff were having an argument with a patron about seating arrangements. Apparently they were very displeased with where they had been seated. Once we got to the front of the queue, we were lead to our table which was in the exact direction of all the commotion and screaming. Trying to keep my spirits up, as it was my partners birthday and we VERY rarely spent $50 on dinner, let alone the $300 we spent this night, i tried to stay happy and suggested we went and got some food. The first thing that happened when i picked up my dinner plate, was get mash potato all over my hands as the plate had not been cleaned properly with food still all over the bottom of it. With no staff in sight to advise what to do, all i could do was put the potato covered plate onto a nearby empty table and go clean myself up in the wash room. The night improved from here, but the service I had received up to this point was actually non existent. It was like there just weren't staff or they had better things to do. I eventually was able to make eye contact with a waitress i saw. She spoke with such a heavy accent we couldn't under stand each other, so i pointed to the bottle of wine i wanted on the list, and she brought me one out that was similar but not the same as the one i wanted.. i just stuck with it even though it was $70, i really needed a drink by this point. I would like to say the food was fantastic and lifted our spirits. I would really really like to return again as the food was really exceptional, and it looked as though it was normally a good venue. However I couldn't justify spending another $300 here again if they don't include at least basic services like having a concierge to direct you to the restaurant, clean plates and staff not arguing with patrons. I like to think perhaps this was a one off bad night for them, as the service was just terrible to say the least. I wouldn't recommend this place to visiting family and friends unless I knew it had lifted its game on the service it provides. ************* Edit: 1 year down the track, The Hyatt still leaves a bad taste in my mouth when i think about that night. Downgrading my review to 1 star. I can no longer remember anything good about this night, only disappointment. ************ Edit 2: They called me back a few months ago asking to come in and give another shot. But that was it, no compensation offered, just said to come back and try again. What made it worst wss the manager said to call first, "please call before you come in and I will guarantee good service", good service should just happen in a restaurant, I shouldn't have to give a heads up. Such a joke.
1 7 years ago (26-04-2018)

Update Feb-2018: moved from 5 stars to 4. The hotel all but shuts down for an event and hotel guests become second class. There was Qatar Air event and the hotel service disappeared. It would have been nice to be notified of the event in advance but none of the staff provided that accommodation. There was no parking available and movement through the hotel was restricted. *** Beautiful, elegant hotel with large rooms that are quiet and well appointed. My bathroom was twice a large as the one in my room at the Sydney Marriott. Staff is helpful and professional. Ample onsite parking is available. I will continue to stay here on my visits to Canberra.
4 7 years ago (13-02-2018)

While there is no doubt that she is a grand old lady there is some question as to her level of luxury. She needs investment of both money and employee's to get her back on t he top shelf. I love this spot and I am a regular here for tea, however, I would dearly love to see some money spent on a revamp .... soon.
4 7 years ago (20-03-2018)