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Rydges Capital Hill

  1. Forrest
  2. Australian Capital Territory Lodging
  3. Australian Capital Territory Beach Resort
  4. Australian Capital Territory Hotel Resort

Reviews, get directions and contact details for Rydges Capital Hill

Rydges Capital Hill
Address: 17 Canberra Ave, Forrest ACT 2603, Australia
Phone: (02) 6295 3144
State: Australian Capital Territory
City: Forrest
Zip Code: 2603


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
A solid and reliable hotel with real potential to be outstanding.nnRooms are comfortable and you’ll have a great night’s sleep, but the layout and décor feel dated. A full interior refresh would make a noticeable difference and bring the property in line with what modern travellers expect.nnBreakfast and restaurant — genuinely excellent. Great variety, well presented, and attentive service. A real highlight of the stay.nnParking at $25/night is the one frustration. For a hotel of this category, parking should be included. It’s a small thing that leaves a sour note on an otherwise good experience.nnOverall, Rydges Canberra is a great base in the capital. With a room renovation and complimentary parking, this is easily a 5-star property. Looking forward to seeing it evolve.
To be honest for what I paid for which included a free upgrade to a superior king room with breakfast included it really isn't worth the money. I have pictures of the room and the way it actually looks compared to what rydges has on its website as they don't really give you much pictures, there is no button to turn on while showering for ventilation, there is mold under the soap holder in the shower, there's white stuff on the tap just near the bathroom, they have broken cupboards, whatever that thing is called behind the door, bulging wall etc the list goes on, to the owners of rydges, if you're making X amount of money each day, week and every year renting these rooms out this bed that I just put also shows for a superior King bed how dent and inward it is and you actually sink in it the side closest to the walk way, spend money and get new beds and fix up these rooms
Unfortunately, our stay at Rydges Canberra was disappointing. The bathroom cleanliness was well below what we would expect from a hotel of this standard. There was visible mould and staining around the shower and tiled areas, the shower drainage was extremely poor and caused water to flood across the bathroom floor, and the bathroom amenities were not properly stocked, with no body wash or shampoo available on arrival.nnWhile the staff were polite, the condition of the room significantly impacted our experience. Cleanliness and maintenance are basic expectations when staying in a hotel, and unfortunately this property did not meet those standards during our visit.nnBased on our experience, I would not recommend this hotel to anyone looking for a clean and well-maintained place to stay.
One of the worst hotel experiences my family and I have ever had.nWe booked a two-night stay expecting a comfortable holiday with our children, but unfortunately the experience was completely unacceptable. The room had a strong unpleasant smell from the moment we entered. The air conditioning was not functioning properly and only the fan appeared to be working, leaving the room hot and uncomfortable throughout the night.nThe bed and pillows felt warm and uncomfortable, making it impossible for my family to sleep. My children could not sleep for more than an hour at a time. We repeatedly attempted to contact room service and reception during the night, but received no response on multiple occasions.nAfter spending most of the night awake and distressed, I had no choice but to book another hotel at approximately 4:00 AM to ensure my family could get some rest. This is not the level of service anyone should expect when paying for accommodation.nGuests pay good money expecting clean, comfortable rooms and responsive customer service. Unfortunately, neither was provided during our stay. The lack of support when assistance was needed most was extremely disappointing.nI am requesting a refund for the unused second night of our booking and hope management will address these serious issues so future guests do not experience the same situation.nVery disappointing and not an experience I would recommend.
I booked this hotel about a month in advance through the Vio platform, which indicated that the reservation included both breakfast and parking. However, upon check-in, these inclusions were not reflected in the hotel’s system.nnAfter raising the issue with the front desk, I was impressed by how professionally and efficiently the team handled the situation. The front office staff and manager were attentive, understanding, and took ownership of the matter. In the end, everything was resolved smoothly and to my satisfaction.nnThe hotel itself was very clean, and the overall service was friendly and welcoming. Any issues encountered during the stay were handled promptly and properly, demonstrating a high level of professionalism.nnImportantly, this situation did not cause any disruption to my trip, which I really appreciated.nnOverall, a very positive experience.
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