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Harvey Norman

  1. Hoppers Crossing
  2. Laverton North Department Store
  3. Werribee South Department Store
  4. Geelong Department Store
  5. Werribee South Furniture Store

Reviews, get directions and contact details for Harvey Norman

Harvey Norman

About

Harvey Norman is Australia's leading retailer of Computers, Electrical, Furniture and Bedding's leading brands.

Story

Harvey Norman is Australia's leading retail chain. We stock a huge range of TVs, computers, laptops, cameras, kitchen appliances, ipods, home theatre, furniture, manchester and mattresses.



"Make your way to Harvey Norman Hoppers Crossing, your local destination for hot offers plus the latest releases in furniture, manchester, mattresses, appliances, computers & electronics.Located on Old Geelong Road, our friendly team are happy to help you shop our great range of products. Whether you're styling your home with a new sofa, dining table or bedroom furniture or looking for kitchen convenience like blenders, mixers, microwaves and more - our product specialists can answer all your questions.Browse our vast tech range including digital cameras, PCs, laptops, TVs, soundbars and games, trade in your old mobile phone or transform digital images into canvas art at our PhotoCentre.Visit your local Harvey Norman store today."
Address: 201 Unit 1/219 Old Geelong Rd, Hoppers Crossing VIC 3029, Australia
Phone: (03) 8734 0000
State: Victoria
City: Hoppers Crossing
Zip Code: 3029


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Great Service at Harvey Norman Hoppers CrossingnnI don’t usually write reviews, but I wanted to highlight the excellent service from Yuhannas.nnWe were in search of a Dyson vacuum cleaner amid the busy Black Friday sales period, when finding attentive assistance can often be challenging. From the very beginning, Yuhannas demonstrated professionalism, courtesy, and patience. She took the time to listen carefully to our requirements, explained the differences between the available models, and guided us toward the product that best suited our needs.nnWhat stood out most was her ability to balance efficiency with genuine customer care. Despite the hectic environment, She ensured we felt valued and supported throughout the decision-making process. Her knowledge, approachable manner, and commitment to helping us make the right choice truly elevated our shopping experience.nnWe left the store confident about our choice of product and grateful for the exceptional service.nThank you Yuhannas for your assistance.
Dear Harvey Norman Customer Service,nnI am writing to formally complain about the treatment I received at your hoppers crossing store. While shopping, my 2-year-old daughter accidentally pulled a tassel on a cushion. Instead of handling the situation with understanding, three of your staff members insisted that I pay for the damage and stated that I could not leave the store until I purchased the item.nnI find this behaviour completely unacceptable. My daughter is a toddler, and this was clearly an accident. For staff to pressure me in this way, making me feel intimidated and uncomfortable, is deeply concerning and does not reflect the level of customer service I expect from Harvey Norman.nnI request that you review this incident, address the conduct of the staff involved, and clarify your policy regarding accidental damage caused by young children. I would also appreciate a formal response outlining the steps you will take to ensure such incidents do not happen again.nnThank you for your attention to this matter.
Staff were friendly, helpful, and happy to answer questions without being pushy. Store was well laid out and easy to find what I needed, and the service was quick and efficient. Overall a smooth and pleasant shopping experience — would definitely come back.
I had a very bad experience with Harvey Norman regarding LG vacuum cleaner product care.nWithin two years, I had to give the vacuum twice for repairs. Each time, they took nearly two months to return it. Despite repeated follow-ups, I never received a proper or clear answer about the issue or the delay. Their communication is terrible and customer service is completely unprofessional.nIf you are thinking of buying an LG vacuum cleaner from Harvey Norman, I strongly suggest don’t. Based on my experience, do not buy any product from this place. Once they sell the product, they don’t care about customer support or timely repairs.nVery disappointing service. I regret buying from them.
I purchased a brand-new laptop from Harvey Norman Hoppers Crossing, and when I opened it at home the screen was already broken. I had also paid an extra $300 for Product Care, but when I returned to the store for assistance, the staff refused to help.nnI went back multiple times to speak with the manager Phil and the franchise owner Habib, but instead of helping me, they were extremely rude, uncooperative, and offensive in their behaviour. I felt that I was treated unfairly and even experienced racism during my visits.nnIt was shocking to see such unprofessionalism from a well-known company. A brand-new product should not come broken, and customers should not be disrespected or blamed for faults that clearly existed at the time of purchase. The way I was treated made me feel humiliated and very disappointed.nnAfter my experience, I checked online and noticed many other customers have also left negative reviews about this store. Clearly, my case is not an isolated incident.nnI strongly recommend avoiding Harvey Norman Hoppers Crossing. Their customer service is the worst I have ever experienced, and they do not take responsibility for faulty products. Save your time, money, and peace of mind and shop elsewhere.
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