The Warehouse Westgate

I have experienced some challenges with the customer service at this particular warehouse. I continue to shop here due to its convenient location. My five-star rating is specifically for my Boxing Day shopping experience. I sought assistance from three different individuals, all of whom were unable to help me. This five-star rating is dedicated to 'Ben,' who graciously took the time to retrieve items from boxes as they were not yet on the shelves, and to the young lady at customer service, who typically works at the self-checkout. Both individuals provided exceptional assistance.

I had tried to contacted so many stores in the west Auckland area about an item that was showing in stock that I desperately needed by the weekend. And no one picked up. No one except Westgate. I was assisted by a lovely lady by the name of Rene who helped me locate the item I needed. She explained it may take a while and that someone may have to check the back room but I really really needed it and didn’t mind the wait. No more than 5 minutes later she had located the furniture and not only that, she had also had it ready at the customer service for me to pick up.nnWhen I came to pick it up, a young male who I believe was the security guard knew exactly what I was talking about and had it ready for me and even offered to help me load it in my car. Such a seamless and efficient transaction.nnWestgate is not my local store but I was well impressed with the customer service I received. I just wish more stores would pick up the phone it’s nearly impossible to reach a store now and the website isn’t always clear.nnNonetheless Thank you team Westgate I will definitely be visiting again soon.

Ripping people off. I bought bras and underwear for my daughter as a gift. I bought wrong sizing, something I realised when she looked at them. Never worn, only touched to look at size labels, then put back in bag. Still had tags in and so obviously brand new. This store refused a refund. Totally get it they were worn or tags off. But they flat out refused, even though they accepted what I had said that they were never worn. That's disgusting. Don't rip people off when someone has simply purchased the wrong size and never worn something.

Terrible customer service from the westgate store. I searched the store all over looking for an item and couldn't find it, so asked customer service if it was in stock and where to find it. She didn't get me assistance, just told me to look again in the same area and printed me a barcode for the item which was completely useless. I still couldn't find it on a second or third look and there were no staff around to help. I walked out and made the purchase from super cheap auto instead.

Westgate the warehouse is the Misleading Warrhouse ever seen in New Zealand. Just done some shopping with my family over $100 at Westgate and had this first bad Customer service experience from The warehouse.nBout 2 kids wares as photo attached and was displayed $10. When scan came as $15. Josh a team member went and checked confirmed it's not $10 as it is not a Sandle.nI was not happy went with Josh and went to show him where I got this and the whole bay full of Kids foot wear clearly seen in photos What Josh said it's not a Jandle it's a Sandle. My question to Josh can you show me any sandle in the bay where they put the Price tables up. He has no answer. Jandle or sandle we buy what they display. Josh was not a very polite person as when I walked with him he was saying you just waste my time. . I am a Customer with Warehouse group for over 13 years and been in Retail industry for whole my career this is the rude and very poor customer service I have ever seen in New Zealand.nI just bought other stuff and came out with my first ever bad customer experience from the warehouse.nAttention warehouse group*** If you or your customer service team member think you are right in this situation please do not hesitate to contact me**** I can still proof you have misleaded customers by displaying this price labels in this specific bay***** Mistakes can happen but overriding $5 for Customer satisfaction is not a very big deal as the ware house group is a big organization.nThanks

Directions to The Warehouse Westgate with public transportation

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