facebooktwitterpinterest

Reviews, get directions and contact details for Novotel Rotorua Lakeside

Novotel Rotorua Lakeside
Laid-back hotel offering lake views, a restaurant & a bar, plus an indoor pool, a spa & a gym.
Address: Lake End, Tutanekai Street, Rotorua 3010, New Zealand
Phone: 07 346 3888
State: Bay of Plenty
City: Rotorua
Zip Code: 3010


Similar places near
Novotel Rotorua Lakeside Novotel Rotorua Lakeside 37 meter Staff were lovely and very helpful. We travelled with young children, one who came do...
ibis Rotorua ibis Rotorua 50 meter The only good thing about this place if you have to quarantine in it is the exercise ...
ibis Rotorua ibis Rotorua 53 meter Husband and I stayed here with our 5 year old. I am beyond impressed…. The facilities...
Regent of Rotorua Regent of Rotorua 176 meter What a wonderful meal! Thank you to chef and waiting staff for looking after us so we...
Pullman Rotorua Pullman Rotorua 325 meter Loved the location- it's close to cafes and the lake. Our room was big, clean spaciou...
Pullman Rotorua Pullman Rotorua 343 meter Loved the room, loved the staff, lost one star for not having a stocked fridge in the...
Prince's Gate Prince's Gate 470 meter What a neat hotel. This hotel is an experience rather than just somewhere to stay. We...
Quest Rotorua Central Quest Rotorua Central 668 meter Great place to base our family for local sports tournament from. Nice and central - c...
Quest Rotorua Central Quest Rotorua Central 668 meter This is a very good hotel. The service staff was super helpful. The rooms are very sp...
Millennium Hotel Rotorua Millennium Hotel Rotorua 827 meter We had a wonderful stay and would love to come back and stay. The receptionist was f...
Millennium Hotel Rotorua Millennium Hotel Rotorua 855 meter We had 2 rooms to fit the family. The room is average for the price. The bathroom nee...
Cosy Cottage Thermal Holiday Park Rotorua Cosy Cottage Thermal Holiday Park Rotorua 1 km A nice place to stay. The cabin was very clean and reasonably priced. The mineral wat...
Sudima Lake Rotorua Sudima Lake Rotorua 1 km From the moment I arrived, the warmth and friendliness of the staff set the tone for ...
Rotorua TOP 10 Holiday Park Rotorua TOP 10 Holiday Park 1 km Great facilities and extra special people running the reception. Also no pressure to ...
JetPark Hotel Rotorua JetPark Hotel Rotorua 1 km Awesome hospitality! The room was clean and tidy, with all the appliances well-organi...
Jet Park Hotel Rotorua Jet Park Hotel Rotorua 1 km Just recently stayed with my little family, we have toddlers and a baby. The staff we...
Jet Park Hotels Jet Park Hotels 1 km Excellent service, clean and updated room, large common/eating area and very good con...
Lake Rotorua Hotel - Rotorua Lake Rotorua Hotel - Rotorua 1 km Very affordable, you do get what you pay for in the end. Rooms were in average condi...
Reviews
On arrival we find out we have to pay $15 to park the car. There was no mention of this when booking. You can park free on the road after 5pm.nGet to the room only 2 cups and 2 of each drink things even though we booked in for 3 people. You call down for guest service and theres no answer. I called the restaurant and the kind guy bought us cups and a chocolatenot drinking he said we had to call guest service for that. Still no answer.nLeaving the room we found anothe kind guy who was servicing the rooms and he gave us some drinking chocolate.nThe pool is very small and looks like it has small round hot pools or spars enough to fit 1-2 people. We are going to try them later as they are open till 11pmnThe hotel is close to lots of bars and restaurant and abig park for the kids.nThe key cards are wooden which is really cool and the beds are lovely and soft.nThe TV doesn't work you have to use your own betflix or Disney by connecting to their WiFi. Never been in a hotel or motel that hasn't had disney or netflix or other channels to watch movies or kids stuff.nWe have breakfast included so will see how that is.
I recently stayed at the Novotel Rotorua and found it to be a generally pleasant experience, though a few things could use improvement.nnOn the positive side, the hotel’s location is excellent close to the lake and within easy walking distance to shops and restaurants. The room was clean, and the staff were friendly and helpful whenever approached. Breakfast was also good with a nice variety, though it was surprising that there were no baked beans on offer.nnHowever, there were several issues that took away from the overall experience. There weren’t enough staff at reception, which meant longer waits to check in and out. The main bar stopped serving cocktails at 10:30 pm, even though it stayed open until 1 am, which felt unnecessarily restrictive. The air conditioning in the room was very poor practically non-existent, and the bed sheets were made across the bed, leaving about a 50 cm gap at the bottom, which was odd and uncomfortable.nnAlso, the so-called “lake view” rooms are more accurately lake side, as the view is more of a glimpse than a true outlook over the lake.nnIndividually, these are mostly minor issues, but together they add up especially for a hotel priced over $400 per night. The property is clean but in need of an upgrade, and in its current state, I’d consider it more fairly priced around $150–$200 per night.nnOverall, it’s a decent stay with friendly staff and a great location, but the details and maintenance don’t quite match the premium price tag.
We really enjoyed our stay for a couple of days, November 30th till 2nd December. Stayed as a couple. Thank you for honouring our Accor membership with a lovely room with a great view! The welcome card and snacks were a lovely touch. The room was clean and I loved the crisp white sheets. Staff were welcoming and friendly. I loved that you supported local by providing the milk in the bottle. Location was excellent and easy to walk into town for shopping and dining. Also loved that you still have sky tv, so we could watch movies or sport at our leisure, as some other Accor hotels no longer offer it, but at least nice to have the choice! We loved our food we ordered for room service for one of the nights. Steak was cooked to perfection and was a good selection to choose from, and reasonable in price, so would support this again.
The location of Novotel Rotorua Lakeside is perfect, just right by the lake and directly opposite the playground, which is ideal for families. As an Accor Gold member, free parking is provided, and this is a huge bonus in a lakeside area where parking is often very hard to find. The staff were warm, welcoming, and very polite throughout our stay. Our kids especially loved the hot and cold pools and had an amazing time there.nnThe welcome drinks were generously offered to everyone in our group, which honestly made us feel very well looked after and truly valued as guests.nnThe only downside is that the rooms feel a bit dated, and you can clearly see the signs of age. However, the handwritten card from housekeeping added a very personal touch and made us feel genuinely welcomed.nnOverall, a great stay with excellent service and an unbeatable location.
Overpriced and overrated. Location fabulous. Published Information is incorrect. Parking is not free. It is street parking .nAnd in room minibar is not stocked.nFor this price, complimentary cookie or welcome fruit is offered in Asia / Africa.nnInsufficient staff at reception. Queues form quickly due to protracted check in process.... some staff talk too fast, repeating same words when not understood, instead of rewording phrases.nnRooms standard but small. Maintenance required in the room we stayed in.nBuffet breakfast.... disappointed in lack of range / lack of labels. I could not find any safe plant milk.nNo tea or coffee offered at table. Instead a line formed at push button machine. Barista machine there, but no staff operating it.nnDinner buffet.... again no labels. A mix of ethnic options. Carbohydrate was rice... no root vegetables.nnPool small. Gym well stocked
Comment on this business

Directions to Novotel Rotorua Lakeside with public transportation


Rotorua Hospital - South (Pukeroa Street) 140 meters
1
6
Rotorua Hospital - North (Pukeroa Street) 140 meters
1
6
Rotorua CBD - Arawa Street 230 meters
1
10
11
12
3
4
5
6
7
8
9
Ranolf Street - Cnr Arawa Street 280 meters
9
Rotorua I-Site 300 meters
15
15a

to add Novotel Rotorua Lakeside map to your website;