Novotel Rotorua Lakeside

This was our best stay since Covid hit. Staff were polite, helpful and efficient. The Room was cleaned well each day and restocked.nThe buffet offered was superior in variety to what has been being offered prior.nWelcome gift was a thoughtful touch.nIt was nice to see that the Novotel has now implemented the Accor discounts for food and drinks.

On arrival we find out we have to pay $15 to park the car. There was no mention of this when booking. You can park free on the road after 5pm.nGet to the room only 2 cups and 2 of each drink things even though we booked in for 3 people. You call down for guest service and theres no answer. I called the restaurant and the kind guy bought us cups and a chocolatenot drinking he said we had to call guest service for that. Still no answer.nLeaving the room we found anothe kind guy who was servicing the rooms and he gave us some drinking chocolate.nThe pool is very small and looks like it has small round hot pools or spars enough to fit 1-2 people. We are going to try them later as they are open till 11pmnThe hotel is close to lots of bars and restaurant and abig park for the kids.nThe key cards are wooden which is really cool and the beds are lovely and soft.nThe TV doesn't work you have to use your own betflix or Disney by connecting to their WiFi. Never been in a hotel or motel that hasn't had disney or netflix or other channels to watch movies or kids stuff.nWe have breakfast included so will see how that is.

We stayed for two nights and were pleasantly surprised with an upgrade to a Lake View room and treated to wonderful welcome gifts. The hotel was large and spacious, the room comfortable and staff were all friendly and accommodating. Unfortunately we didn’t have time to use the pool facilities but our little one enjoyed playing in the kids room which was a great surprise to find. The food in the restaurant was ok, could be better but lots of choices being a buffet for breakfast and dinner. Overall we loved our stay and we look forward to returning in the future.

Stayed here for 2 nights. Dinner amd breakfast buffets. Enjoyed the dinner curries. Staff were friendly. Hotel was dated and showing its age. Worst aspect was the ground entrane to elevators. The tiles were creating a hangup for any wheels. Rooms were spacious, but in need of some up keep.

Great location on the lakefront. Excellent room service. However check in is very very slow, there needs to be more than 1 person at checkin. Pool was nice, but pool towels not always available. One has to walk through the lobby to ask at reception for them when necessary. Breakfast was OK, but it would have been nice to have more fresh fruit, especially as it was summer.

Directions to Novotel Rotorua Lakeside with public transportation

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