ibis Rotorua

Great location. Buffet breakfast was good, good selection. Room was good, but the shower too small. Great size T.V and selection of channels. Not a great selection for room service, when we called for non alcoholic beverages we were told only coke or sprite. And we had to go all the way down to the lobby to get our own water from the top floor. The water jug was only about 500ml and we weren't allowed more than one.

10/10 staff and rooms. The two women that checked me in were so awesome, one even got me non-dairy milk for my coffee in the mornings, and they were very helpful in explaining different tours happening around town. They also upgraded me which was really nice, and explained that I could use the gym and facilities next-door at Novotel. I’ll definitely stay here again. It’s worth the price and exceeded my expectations. nnThe hotel kind of reminds me of a nice Marriott hotel, for comparison.

I had a great 2 nights here. The staff were helpful at all times during my stay. The fresh farm milk was a unexpected bonus and was very nice with my cups of tea. The room had everything i needed for the stay. Having access to Novatel facilities was great. Dinner and breakfast was worth it for sure. I would stay here again in future.

Room was nice and clean, breakfast was great. Garage elevator entrance and elevators are dirty. Linens and towels were nice and fresh, bathroom a bit worn. Location close to everything; staff was friendly.

One of the worst hotel experiences I have ever had.nnI have worked in aviation and have travelled extensively, so I have experienced hotels all over the world. Unfortunately, this was by far one of the worst experiences I’ve ever had.nnCheck-in took around 30 minutes because there was only one staff member at the front desk, who was also busy talking on the phone.nnAfter finally checking in at around 4pm, I just wanted to rest for an hour before heading out. Instead, there was continuous loud hammering and banging. I complained to reception, but was told they needed to find the source first. Eventually, they located it and said the noise would stop at 5pm — but refused to stop it despite my complaint.nnThe next morning, the same loud banging started again at around 8:30am.nnI completely understand that hotels sometimes need to carry out maintenance, but guests should be informed in advance, and reasonable consideration should be given to guests who are staying there to rest.nnThe combination of the extremely slow check-in, lack of service at reception, and repeated disruptive noise made this an extremely unpleasant stay. Definitely one of the worst hotel experiences I have had in my years of travelling.

Directions to ibis Rotorua with public transportation

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