ibis Rotorua

Great location and room was comfortable and clean. Very basic and a bit too expensive due to the ultra-marathon happening in the weekend. Had an issue with a whistling sound under the front door caused by air conditioning in the hallway. This was resolved very kindly, by staff by putting a towel at the base of the door. However there should be a more permanent fix put in place in the future.

Arrived at 5pm to check in check in is 2pm and was told room was not ready due to being full house previous night and housekeeping had not finished. I said I could go have some dinner and be back by 7/8pm, they said ‘hopefully the room will be ready by then’ huh?! Got in around 7.30pm, toilet runs constantly after flushing, floor stained, no hand towel, room smelled of bleach, shower went from normal temp to cold to extremely hot without touching it. Had paid extra for a lake view which I did not see on arrival bc it was dark due to room not being ready - morning view was of a car park and buildings, literally zero lake view from the bed, could see the lake over carpark and buildings if standing at window and looking out at opposite direction to the way the room was set up. To top it off when I went to make a coffee in the morning the coffee station in my room had not been refreshed during housekeeping - I called reception who said I would have to come down if I wanted some. So much for a relaxing start to my day. They did offer me breakfast but I looked at the buffet and was not keen on eating anything there as there were children breathing all over the open food. Don’t waste your time or money staying here. 0/10 would not stay again. Very disappointing. No effort was made to appease any of this. I would expect more from Accor.

Requested a room with a view, so beautiful! see photo Very comfortable bed. Loved the breakfast food and restaurant area was good. We enjoyed walks along the lakefront boardwalk and through the gardens. Lots of car parking and rooms are good, modern light fittings, good TV selection and staff were friendly. Bathroom was smaller than expected and could do with some updating but all good. No complaints.

Pros. Room was clean. Staff was helpful. Easy location to get to.nnCons.nParking - No real covered or secure parking. Said I had city view in booking. Only got a view of their car park.nnRoom - First room the bed broke just by sitting on it. Property came and repaired it. We went out to dinner, came back and the same bed broke again by just being sat on again. Was on first floor. Got moved to another room on ground floor which again was another view of the car park. Sat on that bed as well and it again broke. The room wouldn't be fully lit and was hard to see due to how lighting was set up. Ended up using all lamps to atleast have some light in the room. You would have to go to reception to get water to drink.nnBathroom - Shower would go from warm to cold to extremely hot without being touched. Sink was stained/marked.nnBreakfast - was advised 6-10am. Went out at 9 only to find it was not on and was told ro go to Novotel hotel to ask them for breakfast.nnNo information booklets of things to do in Rotorua

The airconditioner was squeaky and disturbed our sleep and enjoyment of the room. It also didn't properly cool the room. A technician attended twice to fix the issue but it recurred again. For two out of four nights we had no hot water in the morning. We were moved to another room with working air conditioner after two nights. The staff were helpful but the facilities were lacking. I would not recommend.nThe location is good near to the lake, parks and eat street.

Directions to ibis Rotorua with public transportation

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