Millennium Hotel Rotorua

We had the worst experience at this hotel. We are traveling with our family of nine. The moment we walked into this hotel the staff were rude & unfriendly. We asked for our luggage to be delivered to our rooms, they made us feel small as they were doing us a big favor. We didn't realize that the hotel had a masquerade party & we had 3 young kids. The party was in the lobby in front of the reception desk. We went to our room & the kids wanted to go swimming. The pool lights were out at 6pm. We came downstairs to go to reception & was chased by some old security lady telling us we can't go through the lobby & to use the pool area as they had rented the whole place. We told her that we need to go to the front desk & she wouldn't let us in. Kindly mentioned we are also paying guests of the hotel. After some heated argument we spoke to a very cold manager who just listen & would not say a word. He was not helpful but took us around the building for access to the hotel as we needed to get food. In the meantime my grandkids were swimming & they turned the lights off. My daughter tried to go to reception to get towels & have the pool lights turned on, she got sworn at by some guests & security wouldn't allow her in the lobby. We addressed it with the manager on duty as two families have had terrible experiences & we are staying at this hotel for couple of days. We had excellent service at the Grand Millennium in Auckland but nothing like this. We are paying guests & traveled from Canada to experience something to this extreme is totally unacceptable. I don't recommend this hotel as the service is poor & staff are not friendly. There are better choices in Rotorua!

A great motel right in the centre of town. The rooms are spotless and spacious. Buffet breakfast by the pool every morning is a great start to the day. The staff are extremely friendly, especially Jason, the big dude at the front desk. He’s incredibly knowledgeable. I would highly recommend this establishment to anyone wanting accommodation in Rotorua. Peter. Sydney.

Great experience and stay at the Millennium. The rooms were immaculate. I loved the deck with the view. The staff were great and went that extra mile. The restaurant is excellent. No complaints really. Had minor noises from builders next door but that's about it. My favorite part was having a porter to help with our luggage, a comfortable bed and a clean room and lastly accommodating us whilst we had our conference on.nnNgā Mihi

The hotel is simple and clean. For me cleanliness is the most important component of a hotel. The staff was courteous and helpful. The room has basic amenities, along with a safe etc as you would expect or a 4-star. Rotorua has a sulphuric smell so just be aware. The only reason I didn’t give it a 5 is that it had a carpet and it made me a bit stuffy the next day. I couldn’t really open the window due to the smell outside. Overall, a great place to stay for a short time.

We have stayed here several times over the past few years mostly for travel for work. In the last year there have been siginificant updates in the rooms and they are now excellent. The finishing details including a beautiful soft woolen rug on the bed, the colour scheme and finishing are all high standard. The team in the hotel are always courteous and we look forward to coming back on our next visit.

Directions to Millennium Hotel Rotorua with public transportation

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