Pullman Rotorua

Loved the location- it's close to cafes and the lake. Our room was big, clean spacious and had nice shampoo, conditioner and shower wash. Nice touch having fruit in the gym. Dinner at the hotel restaurant was so tasty - I got the snapper and had the caramel dessert - will definitely stay again.

We had a wonderful stay at the Pullman. The staff were exceptional. They are helpful and genuine. The restaurant was fantastic. Every meal was delicious including the buffet on Christmas day which was a la carte quality. The view from the large windows in the room was lovely. Thank you for making our time ao enjoyable.

Booked for the wife’s birthday, arrived charged an extra $100 for booking online , then informed that breakfast was extra valet parking $60for someone to park your car 15 metres away. Room was very clean lake view with binoculars, a red wine and half a lager $40 since no privacy when your on the toilet unless you enjoy your partners shadow peeing, so went down 8 floors to reception toilets for relief . So all in all $500, staff really nice but won’t be staying here again .

All in all I was pretty disappointed and it didn’t really live up to what I was expecting.nnI normally stay at another hotel when I stay in Rotorua but I thought I would give it a try as I have stayed at the Pullman Hotel chain a number of times before in a lot of other cities and countries and always really enjoyed it.nnWhen you first pull up to the Hotel you don’t really know where to park. They had car parks out the front but they were all full so I parked down the street and walked back. Once I had checked in I asked about parking and they said I could do Valet parking which I did even though it was another $40.nnWhen I got up to the room it was pretty confusing as it wasn’t explained to me that there was one card for the lift and a different one for the room. I tried the initial key on the door a few times and when it didn’t open I went back down to reception only two find out there was a second key in the envelope.nnOnce inside the room it was very clean and tidy, the bed was very comfortable, the shower was great! And it has a mini bar which I always like.nnI didn’t eat at the restaurant as it was a bit pricey but being nice and central it was easy to find great food close by.nnThe next morning I when I woke I called for the car to be brought up and then showered and went down to check up. When I got there It seems that the valet had left my lights on or something as when I got in, my battery was flat and it wouldn’t start so I had to wait for the manager to come from his house with a jump pack to get me started. They wiped the valet charge for the inconvenience but I missed my morning meeting and put me behind for the day.nnAll in all it was just ok, and being more expensive than my normal Hotel I stay at even before you add in Valet parking. I probably won’t be back again as it was disappointing compared to my previous stays at the Pullman in other cities.

Pullman Rotorua was a great stay overall. The service really stands out. Friendly, attentive, and genuinely helpful from start to finish.nnWe stayed in a suite on the 5th floor and it was excellent. Spacious, modern, and very comfortable. I can’t speak for the other room types, but the suite felt polished and well thought out, with everything you’d want after a day of travelling.nnValet service was smooth and stress free, which makes a big difference when you’re arriving or leaving in a rush. Breakfast was fine. Not a huge selection, but good quality and more than enough for a short stay on the move.nnSolid, reliable, and well run. If you want comfort, good service, and an easy stay in Rotorua, Pullman delivers.

Directions to Pullman Rotorua with public transportation

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