Pullman Rotorua

We made a reservation of 4 rooms for our family but for us, it wasn’t a great start. When we arrived at the hotel, we had trouble finding a place to park, not even a slot at the pick-up/drop off area. We wanted to do valet parking, but because it was the Matariki weekend, there was no more slots for 3 of our cars. We found parking further away from the hotel, but too inconvenient for the family as there were many bags, there was no available luggage trolley also during that time.nnWe were not happy about the cleanliness of some rooms. We noticed from two of our rooms used cotton buds and tissue in the small bin. One of the rooms had the shower floor already wet and stains still in the toilet bowl. The LED mirror light doesn’t work in one of our rooms. We also noticed the paper coasters for the glasses and mugs were old and dirty which is very unsanitary. But other than that, we enjoyed the rooms and the layout of some rooms are interesting and we had no problem with our sleep and comfort in the rooms. We were able to watch the Matariki drone show from our lake view window, which was the highlight of our stay.nnThere were occasions when we called and asked for in-room amenities and milk and we were so impressed on how fast they answered the phone and how fast they delivered it to our room. However, there were times when amenities that we asked for were not delivered at all and we had to follow up and call again. Just for the milk bottles, I do feel like some bottles should be replaced with new ones as there were rust on the mouth of the bottle from the lids.nnWe’ve stayed for 4 nights, and every time we asked housekeeping to make up our room, bed sheets and pillow cases are never refreshed even after we have left a written note daily on the bed. I have really bad skin allergies and the old bed sheets and pillow cases made my condition worse. We also noticed our used and dirty glasses were dried but there were smudges on them and were never polished, which seems like an old used towel was used to wipe it dry which is very unsanitary and made it look more dirtier.nnThe food and beverage staff including the chefs were fantastic. They were very patient and helpful with us despite our family of 13 coming for lunch without making a reservation. Special mention to Lyka and Mandeep for taking care of our family each time we dined. They really made sure we were okay and made sure the kids, who have food allergies, are able to eat as well. The food was surprisingly great and flavours are very unique. My personal favourite order was the Harmony Pork Belly, which I ordered through room service and despite a busy night, chefs still managed to do great with the plating presentation; The best pork belly I ever had.nnAs a family of 13, most of our kids are allergic to dairy. We asked for almond milk, which was delivered quickly. However, upon consumption of the almond milk, one of our kids felt very sick and vomiting, which we then came to the conclusion that the milk was spoiled. We’re hoping that this gets investigated so that the same situation can be prevented in the future for future guests.nnWe were okay with our stay and needs were met, but based on our experience over-all, we’d rather look into other accomodation options if we’d come back to Rotorua.

We had a lovely spacious suite with views over Rotorua township and lake glimpses. We appreciated that in lieu of the club lounge, our status was recognised with the upgrade to a suite along with a gold card entitling us to house drinks, soft drinks and barista coffee. This made a very positive impact on our stay. We were only booked for 2 nights but would have stayed longer if not for other commitments.nnFood in the restaurant was good and staff were well trained, always courteous and helpful.

We stayed for 2 nights for a r and r weekend. Service was great, all staff were helpful and accomodating, room was clean and modern with amazing view of Lake Rotorua. Hotel is walking distance to popular cafes and eat street. Also walking distance to the Lake front and Wai Ariki spa. Perfect spot.

As an Accor Platinum member, I have high expectations for service consistency, and the Pullman Rotorua delivered on every front. While I’ve always considered Indian hospitality to be the global gold standard, the team here truly challenged that belief with their warmth and proactive attitude.nThe Elite Experience:nThe recognition of status was seamless. The Executive Lounge offered a refined, intimate space to unwind, and the property went above and beyond by providing complimentary barista coffee from the restaurant throughout our stay—a high-touch gesture that made every morning feel premium.nService & Agility:nWhat truly impressed me was the staff’s agility. No request was too complex; the team was always genuinely happy to accommodate us in the best possible way, making the entire stay feel bespoke. We truly felt like the only guests in the hotel.nLocation:nThe location is peerless. Situated right in the heart of the city, we were within easy walking distance to every major attraction, including the waterfront and the vibrant dining precinct at Eat Streat. It’s the perfect base for anyone wanting to explore Rotorua without needing to rely on a car for every outing.nThis is undoubtedly the premier address for a luxury stay in Rotorua.

We really enjoyed our stay here. Although it’s located in a smaller town setting, the hotel was centrally located and within easy walking distance of restaurants, cafés, and local attractions, making it a great base for exploring the area.nnThe service was excellent throughout our stay, with friendly and helpful staff who made us feel welcome from the moment we arrived. Our room was clean, tidy, and comfortable, and everything was well maintained.nnThe only thing worth mentioning isn’t really the hotel’s fault, but rather something for visitors to be aware of if they’re staying in Rotorua. Due to the area’s geothermal activity, there can sometimes be a strong sulphur smell around town. Some days we barely noticed it, while on others it was quite noticeable. Again, this has nothing to do with the hotel itself, just something to keep in mind if you’re visiting the area.nnOverall, we had a great stay and would happily recommend this hotel to anyone looking for a comfortable and convenient place to stay in Rotorua.

Directions to Pullman Rotorua with public transportation

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