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Sydney Harbour Marriott Hotel at Circular Quay

  1. Sydney
  2. New South Wales Lodging

Reviews, get directions and contact details for Sydney Harbour Marriott Hotel at Circular Quay

Sydney Harbour Marriott Hotel at Circular Quay
Address: 30 Pitt St, Sydney NSW 2000, Australia
Phone: (02) 9259 7000
State: New South Wales
City: Sydney
Zip Code: 2000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Great hotel with a slightly dated but still beautiful lobby. Rooms again are just starting to feel their age, but still very comfortable. The views of Sydney Opera House from some rooms - depending on room and time of day - also are great.nnExecutive Lounge is spacious enough and a very solid buffet of snacks through the morning plus for happy hour.
Over the top customer service. They really made me feel welcomed. I felt that the check-in staff genuinely wanted to make my check-in and stay easy.nThe room had a great view of the opera house. The location is perfect. They have an amazing gym on-site.nI will definitely come back.
Terrible experience.nThe rooms were in a dreadful state. Patchwork on the walls, dirty, dated bathrooms, awful shower. We had 2 rooms and both were in a desperate need of refurbishment. Only one plug socket beside one bed, run down carpet, in need of a paint. Just very very dated and definitely not 5 star.nAs a Marriott gold member, according to their website, if an upgrade was available, we would be upgraded. There was an upgrade available, but we were told it would cost us $100 extra per night. We were obviously not happy with this and the rooms, so asked if there was anything they could do for us. We were told we couldn't have breakfast included, but we could use the executive lounge for a charge of $50 per day per person. We obviously declined.nThen, to add insult to injury, when we received the bill a few days after we checked out, we were charged for 2 nights parking, when we only parked for one night.nWe stayed in a lot of hotels during our holiday and this was by far the most expensive, and by far the worst of our entire tripnDefinitely not a five start hotel - 3 star at best. There are some amazing alternative 5 star hotels nearby at the same price or cheaper.
It feels like you are stepping back in time to the 90, but not in a good waynnThis hotel is very dated. It's in need of a renovation. There are much cheaper and nicer hotels in Sydney. The only thing it still has going for it is location. It's very walkable to circular and bridge trolly stops. Which makes it great for riding from the hotel to the airport.
Absolutely Unacceptable Customer ServicennMy partner and I arrived early on Sunday, September 22nd, to visit my sibling and friends from Japan. While I was out sightseeing, my partner was working in the lobby. Around 2-3pm, I called the hotel as the room booking was under my name a gift from my brother and sister-in-law, and I was assured over the phone by the female receptionist that my partner could check in, as the room charged to 1117 and the payment details were confirmed.nnHowever, when I returned to the hotel after 6pm, I was horrified to find my partner still in the lobby, exhausted after waiting for hours. I was absolutely appalled by the deceit from the hotel staff. The situation only worsened when I spoke to the evening receptionist an Asian male, who repeatedly tried to brush me off with irrelevant pleasantries like “you have a room with a Harbour Bridge view,” “here’s a small toy for your child,” and “we’ll send a slice of cake to your room.” None of these gestures addressed the actual issue—why my partner was denied access to the room for hours.nnDespite his promise to look into it and get back to me, there was no follow-up whatsoever. This blatant disregard for guests shows that their primary method is to placate customers with shallow offers rather than resolve real problems.nnAs a frequent guest at JW Marriott on the Gold Coast, I expected a similar level of service. Unfortunately, the Marriott Hotel at Circular Quay was a disgrace to the brand. For a hotel claiming to be 5-star, their customer service deserves zero stars.
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