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Meriton Suites Kent Street, Sydney

  1. Sydney
  2. New South Wales Lodging

Reviews, get directions and contact details for Meriton Suites Kent Street, Sydney

Meriton Suites Kent Street, Sydney
Address: 528 Kent St, Sydney NSW 2000, Australia
Phone: (02) 8263 5500
State: New South Wales
City: Sydney
Zip Code: 2000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Our stay at Meriton Suites Kent Street had many highlights, particularly the location and the views, but also a few areas that would benefit from closer attention to detail.nnWe stayed on the 50th floor in a room facing east and south, with expansive views across the city and all the way out to Sydney Airport in the distance. Below, the energy of Chinatown added another sensory layer, with the aromas of nearby restaurants drifting up and creating a real sense of place. The outlook alone made the stay memorable.nnHowever, on arrival we noticed several basic kitchen items were missing, including tongs, tea towels and oven racks. While this was disappointing to discover after check-in, staff responded quickly once notified and the items were promptly delivered. It did highlight the need for amenities in each room to be more consistently checked prior to guest arrival to ensure a seamless and satisfactory stay.nnCar parking was another challenge. Arriving on a Monday afternoon, the parking area was extremely congested, with cars parked in almost any available space, including on ramps, in front of no-parking signs and double parked. This made navigating between levels difficult, especially with vehicles coming up from below. While this may not be a direct hotel issue, it appears that local office workers use the car park during the day at a cheaper rate, significantly reducing availability for in-house guests. This is something that should be reviewed, as it detracts from the overall experience.nnOn a positive note, the location is excellent for exploring the Sydney CBD, with trams close by making it easy to get around the city without a car.nnOverall, a very well-located property with impressive views and responsive staff, but one where room amenities and parking management need closer monitoring to consistently meet guest expectations.
Great location, had a one bed apartment for a week.nGood air conditioning in the room, comfortable bed, water pressure was pretty good in the shower.nnOnly three slight negatives:-n- Rooms are slightly dated in terms of decor and had a slight smell to themn- The jacuzzi in the pool area wasn’t clean and the sauna doesn’t get up to hot enough temperaturesn- You spend a lot of time waiting for the liftsnnAll of this said, would happily book here again
Overall we were disappointed with our stay at Meriton Suites, Kent Street. The common areas really let the place down - the floor lobbies and elevators weren’t very clean, and the hallways always had a strong, unpleasant smell.nnThe elevators were a constant annoyance. One was completely out of order, and the rest used a convoluted system that either made you wait ages for an elevator or sometimes skip your floor entirely. It made getting around far more frustrating than it should have been.nnThe saunas were out of order, and we were told that pest control could come to your room at any time for checks.nnService was also slow and frustrating. Asking for simple things like extra towels or dental kits took an inordinately long time, and after waiting, we were sometimes told the items weren’t available anyway.nnOverall, it didn’t live up to expectations and felt poorly maintained for the price. The only positive was having a washing machine and the excellent location, which meant we were able to spend as little time as possible in the hotel.nnWould not recommend.
Meriton Suites Kent Street is providing world-class service to the loyal Guests.nnI came early this morning directly from the airport and they provided early check in as complementary.nRobert is one of the best hotel receptionist I have ever met. He was so caring and thoughtful.nGod bless you all.nnThanks so much!nArwinto - Jakarta
My husband and I booked a one bedroom unit for a week. We found the reception staff helpful and friendly and were able to go to our room ahead of the 3pm check-in. The room itself was clean and comfortable, and the deck had a comfortable dining table and chairs. Unfortunately the kitchen was short on cooking and eating utensils. There was no frypan, and only one pot provided for cooking. A leaking fridge and an oven that wouldn't heat beyond lukewarm were a problem. We asked three times for these to be looked at, but nothing was done. Each morning I soaked up half-a-cup of water from below the fridge crisper bins with the water leaking onto the floor. The unit badly needed an update, particularly of its appliances and the leaking shower. If these updates are made to a tired unit we would stay at this Meriton again as the location is excellent - transport and a supermarket are handy, and there are many cafes nearby.
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