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Shangri-La Hotel, Sydney

  1. Sydney
  2. New South Wales Lodging

Reviews, get directions and contact details for Shangri-La Hotel, Sydney

Shangri-La Hotel, Sydney
Address: 176 Cumberland St, Sydney NSW 2000, Australia
Phone: (02) 9250 6000
State: New South Wales
City: Sydney
Zip Code: 2000


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Reviews
My son and I just had a magical stay! The view from our room was incredible. Location was perfect to walk everywhere and the coffee was great! I love the mix of modern and classic interior.nnOnly thing I would suggest to improve would be a bigger pool and spa.nnWe cannot wait to come back!!
Was quite good with reasonably priced room service but with $10 additional fee for room service.nnRooms were good and toilets were quite big. View was nice with big windows.nnBreakfast buffet has all the normal things and also healthier drink options which is quite cool.nnHowever, they would not let us to the level 36 without buying something as we wanted to take photographs of the view.nnYou have to climb lots of stairs to walk around which can be rather tiring but it is in quite a central location.
The Shangri-La Hotel in Sydney is the epitome of luxury! Conveniently located right in the heart of downtown, it was perfect for accessing all the nearby attractions we wanted to visit. The staff was exceptionally nice, friendly, and courteous, making us feel welcome from the moment we arrived. The views from both the room and the restaurant were absolutely stunning, showcasing the beauty of Sydney.nnOne of the most memorable aspects was the breakfast—such an incredible variety of delicious options! I was also impressed that they carried all the top-shelf spirits I'm used to drinking in the U.S., which added an extra touch of comfort. The rooms were spacious, immaculate, and beautifully appointed, offering everything you’d expect from a 5-star hotel. I truly cannot wait to return! This place exceeded all expectations!
Terrible customer service. Check-in took well over 25 minutes at the desk.nnOne of the dirtiest suites we have ever stayed in. Our toddler was visibly filthy after crawling around the carpet floors shortly after a bath.nnIn-room dining was ordinary and very dear.nnWe have stayed plenty of times and went to go up to breakfast but the lift wouldnt take us up. I then had to go down to reception to find out why and was rudely told it has moved to level 1. There was an awful smell around the area we sat and there were so many people you could hardly move around the buffet. We asked for fruit to be filled and ordered coffees. After countless attempts we left.nnWe waited 35 minutes and 4 phone calls for our bags to be collected.nnWe have stayed plenty of times and this was very poor. Four Seasons is the service and cleanliness this place needs to follow.nnPoor.
We got the deluxe room and had a view of harbour bridge and opera house. The room rate is fine. Just the valet parking is 100+ something but alright. There's also a deposit fee for the room. Well overall, we enjoyed and it's alright. I will share a view from above
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