Pan Pacific Melbourne

Clean rooms and really comfortable beds with a comprehensive pillow menu. The only aspect of the room which was surprising from a 5 star hotel was the shower - not really up to 5 star quality as the pressure was weak and the shower head seemed cheap (small flow). All other aspects of the room were great though with comprehensive minibar, enough storage space and plenty of sitting space. Concierge and reception staff were absolutely lovely. No spa or pool facilities.
4 7 years ago (28-12-2017)

Excellent stay here for 4 nights. Staff were helpful and kind. We were provided a card and gift on arrival for my husbands birthday. The room had amazing views, was spacious, clean and well stocked. We had access to the lounge which had lovely breakfast and nice afternoon tea. The downstairs restaurant made great drinks and we also had a nice dinner there which was served very quickly
5 7 years ago (22-11-2017)

To the team at Pan Pacific , thank you for your quick response and the professionalism shown by Nathan to personally take care of this situation I am very thankful for your help in this matter and sincerity shown . Thank you so much Organised a room for my brother to stay there after his wedding , room was great with beautiful views .Room 1126 25/11/17 Told the lady at reception that i am paying for the room and my brother will be staying there after his wedding gave my credit card details and asked them to charge everything to that .. So all being done my brother does a quick check out the next day as he has a plane to catch for the honey moon and they ask for his card details and charge him and me for the room ... There was notes written about that all charges were to be put on my car but was obviously ignored.. So i ring and speak to a lovely gentleman who helped out but i now i have to email through a credit card authority form with copy of the card , how am i suppose to do this with my brother is on a plane .. You are happy to charge him and me but i have to go through all of this which could take weeks to get a refund on a card that should have never been charged .. Not happy I would like the refund put back into my brothers credit card asap please not have to wait 14 working days . I will appreciate a quick response to this as it was suppose to be a gift to my brother on a special day but has now put a sour taste on everything ..
2 7 years ago (30-11-2017)

Great time staying here. Group booking and everything went to plan. Service is good and friendly. Anything our group needed was attended to promptly. Nice rooms and great location close to everything
5 7 years ago (30-12-2017)

We love staying at Pan Pacific, the staff are amazing and go out if their way to make our stay special. We are made to feel like VIP's. We stay in a City View Room and the view is awesome and the room's modern. Pan Pacific is the only place we will stay in Melbourne.
5 7 years ago (31-12-2017)