Officeworks Maribyrnong

Reviews, get directions and contact details for Officeworks Maribyrnong

Story

Officeworks is Australia's leading retailer and supplier of office products and solutions for home, business and education.

"Officeworks Maribyrnong is helping make bigger things happen for our customers with the widest range, great service and everyday low prices. With 168 stores Australia-wide and more than 40,000 products, Officeworks is Australia’s home for office supplies, paper, furniture, technology and student supplies. Whether you’re looking to start, run or grow your business, set up a home office, explore creative pursuits, help your children develop new skills – we can help. Enjoy our useful Print & Copy services, on-site tech support by Geeks2U and in-store recycling programs. We are committed to operating a sustainable and responsible business that supports our communities and provides opportunities for our 8000 team members."

Address: 2/169 Rosamond Rd, Maribyrnong VIC 3032, Australia

Phone: (03) 9319 8400

Website

State: Victoria

City: Maribyrnong

Zip Code: 3032

Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews

Super long time wait. Staff are slow and don’t care about customers. Girls chit chatting all the time laughing it’s ok to talk if you do your job properly and a bit faster. Missed the shop I meant to go to after because one staff that print out my docs missed to print out the most important document I want to get printed out so I had to wait again for a long time! Please improvise your customer service and pay more attention on what to print out for customers!!! Time wasters seriously half an hour is not enough waiting to get the docs.

Very unprofessional staffs.. I was welcomed with the greeting by a lady staff that" just to let you know, we are closing very soon. The lady at the printing station is very busy, I am not too sure if you will be able to print". It was around 5:51pm we went to the store to print a very important documentit was only one page after realizing the submission was tomorrow before 8am. We send the email by 5:55pm but for some reason it was not showing on the desktop. I am not too sure whether it was intentional to not display the documents on their work station, where they do the printing. I do understand you are a very busy service and you guys must be tired with the job that you all do all day to help many service users. I really appreciate that.  Even though, the store was closing, they could have said that very nicely and we could have thought of other options, but just the attitude of the staffs towards last minute customers is not nice at all. You yourself advertise your Closing time  at 6pm.  Please encourage your staff to be more friendly. At least smile when you service, we are a paying customers. Nobody knowingly turn up at your door in last minute until and unless it's an emergency. Please be little more human.  I am never ever visiting your store.. Please take this review as a constructive criticism for your store  Thank you.

My partner and I went in a few days ago to buy our son a gaming desk and chair and I just wanted to say a big thank you to Heath who helped us with our needs. He was so helpful and eager to help, even assisting us to our car!! It was an absolute breath of fresh air to have that kind of customer service! Thank you so much to the team at Maribyrnong and especially to Heath my son absolutely loves his new gaming set up. Love the bubbly and helpful nature we experienced.

Self serve printing kiosks out of order and have been for months now. The remaining ones have payment facilities that crash every time you try to use them. No other option but to stand in line and wait for the single person manning the printing counter to get to you. My parents had faster service at one-hour photo shops back in the 90s. The service makes you wonder whether you are really in 2023 or some other forgotten time period

The staff member who was helping me was a little bit lost when trying to check if an item was in stock, but once they found the item I was looking for the delivery process was really good; the man who delivered called me twice because I missed his first call. he could have just left the parcel outside and took a photo, but he didn't want to do that which I respect.

Went into my local Officeworks store @ Maribyrnong today and I couldn’t have come out happier. Massive store with great stock intensity; found everything I wanted; possibly more than I needed. Huge shoutout to Kayla in the printing team who was the sweetest and most helpful person to me. To Heath also; what an incredible person part of their management team - he  was serving multiple people and spent time explaining. Definitely my go to store for anything you need for both printing and office supplies.

So today I ended up being the last person to exit the store reason being the printing card machine was not working, the internet was slow so the print Job took me 35 mins to complete. As if that wasn't bad enough on my way out one of the staff members had the audacity to ask for a bag search before opening the door and citting store policy to me and I asked him what am I going to steal from the printers & he said he wasn't accusing me of theft well it was implied. Ridiculous stereotyping.

Terrible experience with Officeworks today and in particular their Highpoint store. Someone stole my iPhone last night so I purchased the new iPhone 14 via their website, mainly because their website said Highpoint had it in stock and it would be ready for collection within 2 hours, so I went ahead with the purchase. I then received an email saying that the phone was no longer available and I would have to wait until Wednesday, as they’ll need to order one in. I spent 20 minutes waiting on hold with their customer service line, only to be told that there wasn’t anything they could do to help. They couldn’t even offer me a different coloured one that WAS in stock, my only choice was to go into the store and buy another $1,600 phone. So I then call the store requesting to speak to the manager for an alternate solution, but was refused and told that there was nothing that could be done and the male employee insinuated it was my issue and not theirs. Total lack of empathy, customer service and willingness to admit fault or help fix the issue. I will go to Apple tomorrow to buy my phone, and I will never buy another single thing from Officeworks again, you should be ashamed of yourselves!

After discovering that the online store does not allow you to add a gift card to your purchase I went in-store to purchase my new laptop and received excellent support from both the store manager Denise and salesperson Alan. Alan was great in helping make the final decision and I can't recommend him enough. Thank you Officeworks!

Print ship were completely useless and unhelpful. Waited 20 minutes in line to be told to use the self service machines. Only 3 of the 6 were functional and all in use. Waited another 20 minutes with no machines becoming available, only to be told that Harvey Norman next door has the same photo lab and I may as well go there. Super unprofessional, could have just let me email my prints and put them in the queue

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Directions to Officeworks Maribyrnong with public transportation

49-Highpoint Shopping Centre/Wests Rd (Maribyrnong) 170 meters

Homemaker City/Rosamond Rd (Maribyrnong) 170 meters

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Homemaker City/Rosamond Rd (Maribyrnong) 180 meters

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Homemaker City/Rosamond Rd (Maribyrnong) 230 meters

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Reviews, get directions and contact details Officeworks Maribyrnong.

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