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Mercure Queenstown Resort

  1. Queenstown
  2. Queenstown Lodging
  3. Glenorchy Lodge

Reviews, get directions and contact details for Mercure Queenstown Resort

Mercure Queenstown Resort
Address: Sainsbury Rd, Fernhill, Queenstown 9300, New Zealand
Phone: 03-442 6600
State: Otago
City: Queenstown
Zip Code: 9300


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Good hotel, staff very helpful, we had lame view room which was wonderful and all air-con. 3 stars for the following: Bathroom in room was dated. Breakfast was well below average, scrambled eggs were disgusting, it was more like a soup. Nothing special in breakfast. Restaurant dinner was average and nothing special. Room service was extremely bad. They are suppose to change sheets once ever other day, we had the sheets changed once in a 1 week stay, and they were not changed by room service, a helpful person at reception came up to change them when we complained. Room service didn't refresh shampoo or soup daily, and once forgot their cleaning rags on our beds. All in all, was let down and most likely wouldn't like to come back. I must stress, the staff were very nice and helpful at reception and restaurant. But we were not impressed by the chefs, rooms service and decor of the hotel/rooms. To be completely honest, our room at home and bathroom were better, and when you go to a hotel you expect to go to a better place and to have professionally cooked food and great service, your not suppose to wish you were home, and that's was our feeling as a family.
7 years ago (01-01-2018)
Stunning views of the lake and mountains. Super friendly and helpful staff (one staff member helped us park our car when there was no parking left in the lot and it was freezing outside but he made sure we had a spot!). Really nice pool (much too cold to use sadly!) and nice hot tubs (we loved that you could order drinks to the hot tubs and they had nice jets, bubbles and lights!). The breakfast buffet was pretty pricey but the food and atmosphere was delightful! They also charge you for just about everything so be aware of that when making local calls or anything. Overall we really enjoyed our stay here and would stay here again for sure!
7 years ago (07-01-2018)
The rooms are pretty nice. The view outside if you have a lake facing room is breath taking. There is a small safe available in the closet, as well as a mini fridge, air conditioning/heater, and tv. If you have a neighbour next door, you'll probably be able to hear them if they are talking decently loud. There is a dry sauna, small gym, two hot tubs, and a pretty cool looking swimming pool. The only gripe that I have is that there is limited parking spots if there are a lot of guests. We got back late and there were no parking spots on premise or street parking. Literally had to move someone's garbage bin and squeeze in on the street. There were other guests also looking for parking as well.
7 years ago (05-04-2018)
Deserves ten stars out of five. The best service we have ever experienced. We stayed here for six nights for our wedding and the start of our honeymoon. Out room had a beautiful view of the lake, modernly furnished and cleaned daily. The staff were very kind and accommodating. We ate at the South Eatery during our stay here which had excellent food. An absolutely spectacular stay overall.
7 years ago (16-11-2017)
There is a very annoying issue with the bathroom/toilet door at this hotel, Mercure Queenstown. The door is made of a sliding glass, which is not fully attached to the wall. This creates two very wide gaps that impinge greatly on the privacy. And to make it even worse, there is no handle to that glass door, but a big hole. This is absolutely not the best experience for families. If you're a couple in your honeymoon perhaps this could be more suitable, but don't go there with kids or people you do not feel okay to be exposed naked in front of.
7 years ago (12-01-2018)
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