JB Hi-Fi Thomastown

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Address: Thomastown Homemaker Centre, 2 Settlement Rd & Cnr Dalton, Thomastown VIC 3074, Australia

Phone: (03) 9403 7000

Website

State: Victoria

City: Thomastown

Zip Code: 3074

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Overall the the staff are nice. they come to you when looking for products, the managers are fair with deals and prices. Front desk staff are friendly as well. During lockdowns they were helpful on the phone too and still are  Edit: I've been shopping here near 5 years

Best customer service I have had in a very long time. Claire was very helpful I had to get her some chocolates to show our appreciation. Price matched and gave us a great deal and was very helpful. Thank you soo much!

This isn't so much a review of the store as it is of one of the JB Thomastown staff members.  After placing an online order I found the stock wasn't available, but asked the Thomastown store if they could assist in arranging pickup from a different store.  Emma went out of her way to call around different stores and managed to procure stock for me within about 10 minutes, despite me not even asking her to do so.  Amazing service and a huge thank you from me to you, Emma.  I hope management sees this as Emma deserves to be called out for her exemplary customer service.  Thank you.

Other than dealing with the salesman on the day, who was Brilliant - My experience from this point has in no way been a positive one. Purchased New TV on Weekend and had delivered Monday, Delivery drivers where rude, and appeared to have very little Care factor, My property has stairs at which one point I caught them dragging the TV up ! - Took TV out of packaging on following day, mounted, plugged in to find it had a display error and would not function Suspect TV had been potentially damaged in Transit. Contacted store to be told it would have to be referred to Manufacture to go through warranty process as it was purchased over 48hrs prior ???? Spoke with store manager who to be honest did not want to take any form of owner ship for the issue and advised "Somebody probably put their fingers on the screen, Have you got a 4wd, bring it back in and we can have a look and take it from there !" The unit is a 75" and weighs in excess of 100kg, and I dont have a vehicle large enough to fit this which is why I got and paid for delivery in the first place - Sure I will bring it back in ! Terrible after sales service This unit cost a substantial amount of money, was damaged out of the box so I am not interested in a repair and I want JB's to take ownership for this, arrange for a change over and deliver what was paid for Terrible after sales service

Big shout out to Steven in mobiles. Nothing was too much for him and he made the experience of switching carriers seamless. It’s difficult to get Great service and advice these days, but he was excellent and is a credit to the store!

An excellent place to go if being ignored is your thing. I love being ignored in shops as it reminds me that my money works in other shops too. Got what I wanted cheaper elsewhere. Thanks JB etc..

I highly recommend this store their Appliances are good quality you'll never get disappointed when you buy in this store as we purchased Television two weeks ago and my first impression is mind blowing how beautiful it is

Not a bad experience.  I brought a Sonysoundar $199.00. Good value for money and exceptional quality.  But 1 fault , I asked the salesperson did it have all the cords , he said yes there in the box.  I said does it have the hdmi cable he said yes . But when I got home no hdmi cable luckily I had a another 1. Are well that's  life.

Hi I had a great day shopping for a notepad, case and cover, all was smooth salesman seemed excellent as they do when purchasing,  but got home and thought about all the times I have bought a phone from Optus or Telstra and they automatically put screen covers on when purchased,  so I went back and asked the staff at JB.HI FI and they said "oh no we don't do that" So I rang up and acted as though I was thinking of purchasing one if they would do it, and so I knew they don't touch them at all, I thought if they don't touch them how am I going to get it right? Anyway cut along story short I went to a phone Kiosk the first one said no, and the second one said for a few dollars and you waive me I will do it. Job done to perfection . JB I call you out for being dishonesty?

Great staff always willing to help. I moved out of the area but make an effort to go here when I'm buying something that I want coustomer support to assist me with.

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Reviews, get directions and contact details for JB Hi-Fi Thomastown

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